Top 23 desktop support analyst Jobs in carmel, in

Desktop Support Analyst
Helion Technologies Inc —Indianapolis, IN
- $19 - $24 an hour
- Full-time
- Remote
- Mid-level
- 1 year
- Associate's degree
- Paid training
- Paid parental leave
Quick Apply
9d
Enterprise IT Helpdesk Analyst
Majestic Care —Westfield, IN
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Life insurance
Quick Apply
4d
Help Desk Analyst L1
Zones —Indianapolis, IN
- $22 - $26 an hour
- Full-time
- Hybrid work
- Spanish
- Windows
- US work authorization
- Health insurance
Quick Apply
Help Desk Analyst
Infosys —Indianapolis, IN
- High school diploma or GED
- Computer networking
- 1 year
Quick Apply
Helpdesk Data Entry Analyst
Apollo Technology Solutions LLC —Indianapolis, IN
- Contract
- Hybrid work
- HIPAA
- Office
- Analysis skills
Quick Apply
IT Technical Support Analyst- Tier 2, Level II
Goodwill Legacy Group —Indianapolis, IN
- $22 - $26 an hour
- Weekends as needed
- Background check
- Google Workspace
- Clean driving record
- Wellness program
- Paid holidays
Quick Apply
2d
IT Analyst I
Neovia —Greenfield, IN
- From $51,678 a year
- Full-time
- Azure
- Bachelor of Science
- English
Quick Apply
Helpdesk Data Entry Analyst - Indianapolis, IN
Software Technology Inc —Indianapolis, IN
- Communication skills
- Public Health
- Entry level
Quick Apply
Help Desk Analyst
ATC —Indianapolis, IN
- Contract
- Mid-level
- Public Health
Helpdesk Analyst
ATC —Indianapolis, IN
- Contract
- Mid-level
- Public Health
IT Help Desk Analyst
ATC —Indianapolis, IN
- Contract
- Microsoft Excel
- Microsoft Outlook
- 5 years
Immunization Help Desk Analyst
ATC —Indianapolis, IN
- Contract
- Mid-level
- Public Health
Help Desk/Data Quality Analyst - Indianapolis, IN/Hybrid
Software Technology Inc —Indianapolis, IN
- Contract
- Mid-level
Quick Apply
Immunization Helpdesk Analyst
ATC —Indianapolis, IN
- Contract
- Mid-level
- Public Health
Helpdesk Analyst - Indianapolis IN/Hybrid - Need Locals
Software Technology Inc —Indianapolis, IN
- $20 an hour
- Mid-level
- Public Health
Quick Apply
Analyst III, Technical Support
WM —Indianapolis, IN
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Employee stock purchase plan
- Paid holidays
Immunization Helpdesk Analyst - Indianapolis, IN
Software Technology Inc —Indianapolis, IN
- Mid-level
Quick Apply

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desktop support analyst jobs near carmel, in

Desktop Support Analyst

Helion Technologies Inc -
Indianapolis, IN

Quick Apply

Job Details

Full-time
$19 - $24 an hour
9 days ago

Benefits

Paid training
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Computer operation
Customer communication
Teamwork
Computer hardware
Remote access software
Desktop administration
Associate's degree

Full Job Description

Join the Leader in Dealership IT

Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.

Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.

Work From Anywhere, Grow Everywhere

At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.

Why You’ll Love Working Here

We invest in our people with:

Work From Home for most positions
Paid certification training materials & exam reimbursement
100% company-paid medical premiums (individual coverage) + company-funded HRA
Dental & Vision Insurance
Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
401(k) with company match
Company-paid Life & Long-Term Disability insurance
Supplemental life & short-term disability options

…and more!

If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.

Visit Helion.jobs to learn more today!

Position Overview:

Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team. When working from home (WFH), the DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.

Skills & Qualifications

Knowledge of computer software, operating systems, hardware, and networking.
Experience with software as a service (SaaS) and other software hosting protocols.
Excellent verbal and written communication skills.
Good problem-solving and critical-thinking skills.
Able to work in a team as well as independently.
Ability to prioritize tasks effectively in a fast-paced environment.
Experienced in providing professional and courteous customer service.
Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
Possesses a strong team mentality.
Helps remote users including all application support and configuring VPN access.
Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).

Certification, Education & Work Experience Requirements:

CompTIA A+ or equivalent certifications.
Associates Degree in Information Technology or related subject.
1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience:

Azure/AD: 1 year (Preferred)
O365: 1 year (Preferred)

Work Location: Remote

Quick Apply

Refine Your Search

desktop support analyst jobs in carmel, in

Desktop Support Analyst

Enterprise IT Helpdesk Analyst

Help Desk Analyst L1

Help Desk Analyst

Helpdesk Data Entry Analyst

IT Technical Support Analyst- Tier 2, Level II

IT Analyst I

Helpdesk Data Entry Analyst - Indianapolis, IN

Help Desk Analyst

Helpdesk Analyst

IT Help Desk Analyst

Immunization Help Desk Analyst

Help Desk/Data Quality Analyst - Indianapolis, IN/Hybrid

Immunization Helpdesk Analyst

Helpdesk Analyst - Indianapolis IN/Hybrid - Need Locals

Analyst III, Technical Support

Immunization Helpdesk Analyst - Indianapolis, IN

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