Top 32 It support technician Jobs in Cedar Rapids Ia

IT Support Desk Technician
The 20 —Cedar Rapids, IA
- Monday to Friday
- Office
- Ability to sit for extended periods
- 1 year
- Health savings account
- Health insurance
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
IT Support Technician
St. Ambrose University —Cedar Rapids, IA
- Weekends as needed
- Computer Science
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Technical Support Specialist
Dynamic Campus Solutions Inc. —Mount Vernon, IA
- Monday to Friday
- Classroom
- Microsoft Outlook
- Writing skills
Technology Systems Specialist - Jasper county
Grant Wood Area Education Agency —Cedar Rapids, IA
- Full-time
- Mid-level
- Driver's License
- 4 years
Systems Support Engineer
Forefront Ventures —Hiawatha, IA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Driver's License
- Relocation assistance
- Health insurance
Quick Apply
14d
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Critical Operations Associate
QTS Data Centers —Cedar Rapids, IA
- Email
- Microsoft Outlook
- Computer literacy
- Writing skills
- Wellness program
- Health savings account
2h
IT Technician
Cedar Crossing Casino & Entertainment Center —Cedar Rapids, IA
- $21 an hour
- Weekends as needed
- 3 years
- Driver's License
- Bachelor's degree
Quick Apply
16h
Help Desk Technician
Winsor Consulting Group LLC —Iowa City, IA
- Full-time
- Computer science
- Computer Science
- Windows
Quick Apply
Director IT Support Services
Forefront Ventures —Hiawatha, IA
- $120,000 - $200,000 a year
- Full-time
- Background check
- Mentoring
- In-person
- Profit sharing
- Relocation assistance
Quick Apply
14d
Geek Squad Agent (Retail Store)
Best Buy —Cedar Rapids, IA
- $15.00 - $18.75 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
Support Specialist - Accounting
National Information Solutions Cooperative (NISC) —Cedar Rapids, IA
- Research
- Mid-level
- Project management
Digital Manufacturing Analyst I
Sub-Zero Group, Inc. —Cedar Rapids, IA
- Background check
- ERP systems
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
NOC Lead
BeyondReach LLC —Cedar Rapids, IA
- Weekends as needed
- Mid-level
- JavaScript
- Mentoring
- Health insurance
- 401(k)
Quick Apply
Academic Technology Studio Peer Consultant
Cornell College —Mount Vernon, IA
- Part-time
- Mid-level
- Office
- Windows
Quick Apply
Customer Service Engineer (VA ESOM)
Kentro —Iowa City, IA
- Overtime
- Computer Science
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
12d

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Diagnostic Technician
Thomsen Auto Repair —Manchester, IA
Your own tools + a valid driver's license and clean record (we run a loaner fleet). Diagnose driveability, electrical, and systems issues on domestic + import…
$30 - $46 an hour
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BIM Technician
Modern —Cedar Rapids, IA
Prepare plans, layouts, assembly drawings, and details for plumbing/mechanical building design using BIM content standards and procedures.
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
Micro Center —Hilliard, OH
Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions.
$19 an hour
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it support technician jobs near cedar rapids ia

IT Support Desk Technician

The 20
Cedar Rapids, IA

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Job Details

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Opportunities for advancement

Qualifications

Phone communication
Client interaction via phone calls

Full Job Description

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.

We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

This position is 100% onsite, in-office.

Available Shift: Mon - Fri, 8 AM - 5 PM

Responsibilities:

Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
Manage ticket queue to ensure timely resolution
Provide customer support using remote connection software
Provide thorough documentation on each customer interaction
Prioritize ticketing system flow by following SOPs and KB articles for resolution
Meet or exceed KPI goals
Troubleshooting of the following, though not limited to:
- Advanced desktop issues
- VPN connectivity
- Entry-level server support
- Hardware issues
- Line of business support

Requirements:

IT Fundamentals and A+ certifications, or equivalent professional experience
1+ year of professional help desk experience
Strong customer service skills
High attention to detail
Ability to follow instructions and policies
Ability to adapt to changing and fast-moving environments
Strong phone skills

Benefits:

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence

Physical Requirements

This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to:

Sit or stand for extended periods
Use hands and fingers for typing and computer work

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.

Apply Now

Refine Your Search

it support technician jobs in cedar rapids ia

IT Support Desk Technician

Tier 1 Technical Support Representative (REMOTE IOWA)

IT Support Technician

Technical Support Specialist

Technology Systems Specialist - Jasper county

Systems Support Engineer

Service Desk Analyst

Critical Operations Associate

IT Technician

Help Desk Technician

Director IT Support Services

Geek Squad Agent (Retail Store)

Support Specialist - Accounting

Digital Manufacturing Analyst I

NOC Lead

Academic Technology Studio Peer Consultant

Customer Service Engineer (VA ESOM)

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