Top 11 Technical support specialist Jobs in Cedar Rapids Ia

HELPDESK SPECIALIST/DESKTOP ASSOCIATE
Linn County, IA —Linn County, IA
- $28.73 an hour
- Full-time
- Computer Science
- Research
- Mid-level
- Paid training
- Wellness program
6d
Technical Support Specialist
Dynamic Campus Solutions Inc. —Mount Vernon, IA
- Monday to Friday
- Classroom
- Microsoft Outlook
- Writing skills
13d
Technology Systems Specialist - Jasper/Polk counties
Grant Wood Area Education Agency —Cedar Rapids, IA
- Full-time
- Mid-level
- Driver's License
- 4 years
Support Specialist - Accounting
National Information Solutions Cooperative (NISC) —Cedar Rapids, IA
- Research
- Mid-level
- Project management
2d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Cedar Rapids, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Technical Support Specialist (Tier-2)
Leepfrog —Coralville, IA
- Weekends as needed
- Mid-level
- Office
- SQL
Quick Apply
6d
EHR Education Implementation Specialist
The University of Iowa —Iowa City, IA
- $47,380 a year
- Full-time
- Hybrid work
- Classroom
- Mid-level
- Windows
- Paid sick time
4h
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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HELPDESK SPECIALIST/DESKTOP ASSOCIATE

Linn County, IA
Linn County, IA

Apply Now

Job Details

Full-time
$28.73 an hour
6 days ago

Benefits

Paid training
Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
Pension plan
Vision insurance
Life insurance

Qualifications

Computer operation
Research
Computer hardware

Full Job Description

Linn County Information Technology is hiring a Helpdesk Specialist/Desktop Associate! In this role, you’ll be the go-to resource for County staff, helping them navigate technology and resolve issues that impact their day-to-day work. Whether you’re troubleshooting software, installing equipment, or guiding users through solutions, your work helps keep departments running smoothly. If you enjoy problem-solving, working directly with people, and making technology easier to use, this could be a great fit.

Why work at Linn County?

Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
Medical, dental, vision, short & long term disability, and supplemental life insurance
Iowa Public Employee's Retirement Pension Plan (IPERS)
Wellness program offering credit on insurance premiums to eligible employees
Free on-site fitness centers
100% County paid basic life insurance
12 paid holidays per year

Hourly Wage: $28.73

About the Role:
Primary responsibilities of this position are to provide advanced-level support to the Help Desk support system, including data and voice communications hardware and software and related work as required for County departments. Performs secondary level maintenance of network/communications cable and connectors. Under general supervision, will analyze, investigate, and resolve computer-related problems on a County-wide level; install hardware and software; improve and modify systems; provide training and instruction on specific departmental programs and procedures; coordinate and facilitate the use of County systems and programs as needed.

Essential Functions

Receives and documents user problems using the County helpdesk ticketing software and makes inquiries to determine nature of the problem and refers to appropriate staff.
Provides technical assistance to customers in the use of computer/networking systems.
Collaborates with other IT divisions for repairs and maintenance.
Helps maintain records on all networking related preventive maintenance and repair schedules.
Assists with delivery and installation of computer equipment.
Serves as a resource person for users by answering questions and resolving problems related to the use, application, and operation of software systems.
Installs and upgrades, hardware, software, and peripheral equipment.
Monitors computer systems and applications.
Diagnoses problems to determine if the cause is due to system, software, hardware, or other source, and corrects problem and operational procedures or refers more difficult problems to appropriate personnel or vendors.
Researches regulations, procedures and/or technical reference materials as necessary.
Confers with other IT support personnel in identifying problems with the system, programs, PC’s, or printers.
Documents and tracks system problems and writes reports on issues.
Coordinates with help desk personnel to resolve problems.
Meets with management, supervisory staff, and other staff regarding systems usage, improvements, modifications, maintenance, and training needs for workers.
Stays current on new and upgraded system programs and procedures and prepares notices to inform users of changes or additions.
Writes and assists in writing and revising procedures, instructional materials, and staff development tools for systems-related training.
Attends meetings and represent the IT department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes.
Supports continuous process improvement initiatives.

Minimum Qualifications & Requirements

Associate degree in Information Services, Computer Science, or closely related field.
Two (2) years of experience working with computer software and hardware systems.
An equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work may be considered.

Shift

Monday - Friday
7:30 a.m. - 4:30 p.m.

: Helpdesk Specialist/Desktop Associate Job Description

: Linn County Information Technology Website

Apply Now

Refine Your Search

technical support specialist jobs in cedar rapids ia

HELPDESK SPECIALIST/DESKTOP ASSOCIATE

Technical Support Specialist

Technology Systems Specialist - Jasper/Polk counties

Support Specialist - Accounting

Seasonal, Operations Technical Specialist (Part Time)

Technical Support Specialist (Tier-2)

EHR Education Implementation Specialist

Construction Technical Specialist - Autodesk FORMA ( ACC )

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