Welcome to East Riverside Veterinary Hospital, your full-service small animal clinic rooted in the vibrant New Orleans community. Since 2022, our mission has been to provide comprehensive veterinary care while treating every patient like our own. The community acknowledges this commitment, giving us an exceptional 4.8-star Google rating. We seek dedicated professionals ready to join our seven-doctor team and succeed in an environment built on skill and compassion. Joining East Riverside Veterinary Hospital means becoming part of a highly skilled group of teammates committed to elevating patient care. With seven DVMs, you will find consistent support and collaboration, allowing you to focus on your specific areas of expertise. Our extensive operating hours—open seven days a week until 8 PM on weekdays—reflect our commitment to serving the community, but also offer flexible scheduling opportunities that help you achieve your career goals and do your best work. You will practice high-quality, comprehensive medicine here, spanning the full spectrum of small animal care. Our services are robust, including Urgent Care capabilities to address critical needs within the community. We provide advanced medical opportunities across surgical procedures, testing and diagnostics, and specialized Advanced Care options. This commitment to clinical excellence ensures you have the tools and resources necessary to handle complex cases and continually grow your professional skills. Beyond the clinic walls, you will discover the unparalleled culture of New Orleans, LA. This is a city famous worldwide for its unique music, history, and culinary excellence. Located in a historic and accessible neighborhood, East Riverside Veterinary Hospital gives you the ideal opportunity to build your career while enjoying the richness of Louisiana life. If you are looking for a place where history, community, and cutting-edge veterinary medicine meet, New Orleans offers the perfect backdrop for your continued success.
As a Lead Customer Service Representative (Lead CSR), you are a working leader who sets the tone for the hospital's first impression. You support daily front desk operations while providing essential guidance, coaching, and support to the CSR team. In this role, you are responsible for maintaining exceptional client experiences, reinforcing service standards, and serving as the primary point of escalation for client and workflow issues. You partner closely with hospital leadership to ensure smooth operations, team alignment, and a positive, collaborative culture.
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Leading by Example: You will serve as a role model for service excellence, professionalism, and teamwork, performing all core CSR duties including scheduling, check-ins, and financial transactions.
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Mentoring the Team: You will support the onboarding and training of new CSRs, providing real-time coaching, feedback, and development planning to help your teammates succeed.
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Solving Problems: You will act as the first point of escalation for client concerns and service recovery, using sound judgment to resolve issues and identifying workflow gaps to suggest improvements.
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Driving Communication: You will build strong relationships across departments (technicians, veterinarians, leadership) and handle sensitive or escalated client conversations with confidence and care.
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Managing Operations: You will support daily front desk coverage, monitor client experience, and ensure the accuracy of scheduling, records, and reporting.
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Championing Culture: You will lead with integrity and empathy, maintaining a calm, supportive presence during high-volume situations and reinforcing hospital values.
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High school diploma or equivalent is required.
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Minimum of 2 years of customer service experience is required.
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Strong computer skills, including experience with scheduling systems and POS platforms.
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Excellent communication skills with the ability to communicate clearly, empathetically, and professionally.
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Prior lead, senior, or mentoring experience is strongly preferred.
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Experience in veterinary, healthcare, or multi-location service environments is preferred.
As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.
A competitive hourly rate based on your experience and leadership role.
Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).
Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.
We support your career goals with opportunities for professional development and training.
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.
Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.
Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.
Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.
Physical Requirements: Ability to sit, stand, and walk for extended periods. Manual dexterity to operate computers and office equipment. Ability to communicate clearly with clients and team members. Reasonable accommodations may be made.
Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [email protected] with your request and contact information.
EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.
