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Regional Operations Leader - East Coast

Emlin Group -
Pennsylvania

Quick Apply

Job Details

Full-time
3 days ago

Qualifications

Property supervision
Standard Operating Procedures (SOPs) implementation
Managing property portfolios
Team development
Policy & process development
Mentoring
Marketing
Property management

Full Job Description

Regional Operations Leader – Eastern Region

Location: Pennsylvania, Maryland, New York, and/or near a major airport

This is a high-impact AVP/VP-level opportunity for a proven property management operator who can improve operational performance, establish consistent processes, develop high-performing teams, and drive measurable results.

Multifamily experience will be considered, particularly for candidates with strong multi-state portfolio leadership and demonstrated operational success. Experience with active adult and/or independent living communities is preferred but is not required.

What You’ll Do

Portfolio Operations

Provide strategic direction and operational oversight across a multi-state portfolio of active adult, independent living, and traditional multifamily communities.
Support operational integration and performance of future acquisitions throughout the Eastern United States.
Establish and improve operating systems, procedures, processes, and best practices.
Identify operational challenges and implement practical, measurable solutions.
Champion initiatives that improve resident experience, retention, and community engagement.

Performance & Financial Management

Partner with marketing and asset management leadership to improve lead generation, conversion, pricing strategy, leasing performance, occupancy, and revenue.
Use data and KPIs to evaluate property and portfolio performance.
Monitor key metrics including occupancy, NOI, leasing velocity, renewal rates, and resident satisfaction.
Diagnose performance issues and develop clear action plans to improve results.
Work with property operations teams to implement and oversee budgets and business plans.
Monitor local market conditions, competitive communities, and pricing trends to support operational and leasing strategies.

Leadership & Team Development

Lead, coach, mentor, and develop property-level operational leadership teams.
Establish clear performance expectations and create a culture of accountability and continuous improvement.
Develop high-performing teams through coaching, training, and hands-on leadership.
Work directly with property teams to resolve challenges and implement new initiatives when necessary.
Serve as a player-coach who can move between strategic planning and hands-on execution.

Property Standards & Compliance

Ensure properties are operated and maintained in accordance with company standards and applicable laws and regulations.
Identify operational deficiencies and oversee appropriate corrective action.
Ensure consistent execution of operational standards across the portfolio.
Maintain consistent brand standards and resident experience across all communities.

What We’re Looking For

Bachelor’s degree (BA/BS).
10+ years of operational leadership experience in property management.
Proven experience managing multi-state or national portfolios.
Multifamily property management experience is welcome; active adult and/or independent living experience is preferred.
Strong understanding of sales, marketing, and leasing operations.
Demonstrated success using data analytics and KPIs to drive operational decisions and measurable results.
Proven ability to establish best-practice operational systems and procedures based on prior experience.
Strong ability to quickly identify operational challenges and implement effective solutions.
Excellent communication, collaboration, and leadership skills.
Demonstrated success building, mentoring, and leading high-performing teams.
Strong financial and operational understanding, including budgets and business plans.
Willingness and ability to travel extensively throughout the Eastern United States.
Comfortable working in a fast-paced, high-accountability environment with a strong sense of urgency.

Leadership Profile

We are looking for a leader who is:

Results-oriented and highly accountable.
Strategic while remaining hands-on.
A strong communicator and collaborator.
Energetic, decisive, and solutions-focused.
Comfortable operating with urgency and taking ownership.
Skilled at developing people and building high-performing teams.
Focused on connecting operations, leasing, revenue, resident satisfaction, retention, and financial performance.
Committed to delivering an exceptional resident experience.

#IND

Quick Apply

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