Top 208 Director of Jobs in Chardon Oh

Director of Client Success
NCS Credit —Cleveland, OH
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
14d
Director of Marketing
SPIRE Academy —Geneva, OH
- $80,000 - $100,000 a year
- Weekends as needed
- Marketing
- Inventory management
- 3 years
- Paid holidays
- Paid time off
Quick Apply
Director 2, Healthcare Technology Management
Sodexo —Cleveland, OH
- $115,940 - $150,040 a year
- Full-time
- Acute care
- Hospital
- Customer service
- Paid holidays
- Health insurance
6d
Director of IT
American Medical Associates —Pepper Pike, OH
- $100,000 - $120,000 a year
- Full-time
- Analysis skills
- Travel
- Senior level
Quick Apply
Executive Director, Facilities Operations
Sodexo —Cleveland, OH
- $133,640 - $174,240 a year
- Full-time
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Director Supply Chain Management
Eaton —Beachwood, OH
- $182,000 - $266,000 a year
- Background check
- Master's degree
- Mentoring
- Retirement plan
14d
Director Environmental, Health & Safety
Eaton —Beachwood, OH
- $182,000 - $266,000 a year
- Remote
- Background check
- Master's degree
- Continuous improvement
- Retirement plan
Director III – Lake & Geauga County
Catholic Charities Corporation —Chardon, OH
- Weekends as needed
- Background check
- 5 years
- Master's degree
Director of Graduate Studies
LAKE ERIE COLLEGE —Painesville, OH
- Weekends as needed
- Mid-level
- 3 years
- Master's degree
6d
Regional Director, Firm Operations
CITRIN COOPERMAN ADVISORS LLC —Woodmere, OH
- $150,000 - $200,000 a year
- Full-time
- 5 years
- Office
- Administrative experience
EH&S Associate Director
nVent —Solon, OH
- $146,300 - $271,700 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
- Employee stock purchase plan
- Disability insurance
Human Resources Director
ITW Global Brands —Solon, OH
- $130,000 - $150,000 a year
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Parental leave
Director of Rehabilitation
Kirtland Woods —Willoughby, OH
- Full-time
- 3 years
- Physical Therapy License
- Mentoring
- Health insurance
- 401(k) matching
Quick Apply
Scientific Director, Ectoderm
Trailhead Biosystems Inc. —Beachwood, OH
- Full-time
- Management
- 5 years
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply
8d
Social Services Director, LSW
Kirtland Woods of Journey —Willoughby, OH
- Management
- Mid-level
- Bachelor's degree
- Health insurance
- Life insurance
Quick Apply
STEM Director - Full-Time 6-12
Fuchs Mizrachi School —Beachwood, OH
- Full-time
- Background check
- School experience
- Classroom
- Health insurance
- Dental insurance
Quick Apply
Research Director
Retina Associates of Cleveland —Beachwood, OH
- Full-time
- Nursing
- 5 years
- HIPAA
Quick Apply
Maintenance Director
Confidential —Cleveland, OH
- $65,000 - $72,000 a year
- Full-time
- Skilled nursing facility
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
ASSOCIATE DIRECTOR-Clinical Services (LISW/LPCC/IMFT)
Empowering Integrated Care Solutions, LLC —Warrensville Heights, OH
- $67,000 - $68,500 a year
- Full-time
- Background check
- LMFT
- Office
- Continuing education credits
- Health savings account
Quick Apply
Director of Financial Aid
Arizona College of Nursing —Beachwood, OH
- Full-time
- Office
- Supervising experience
- University
- Health insurance
- Dental insurance
13d

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Director of Client Success

NCS Credit -
Cleveland, OH

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Managing customer accounts
Customer retention strategy
Phone communication
Account development
Team development
Client growth strategy
CRM system proficiency
Customer growth strategy
Account management

Full Job Description

Description:

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. We provide superior service and customized solutions to meet the needs of our clients and an engaging and collaborative work environment focused on growth for our employees. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Reports To: Chief Revenue Officer

Department: Client Success

FLSA Status: Exempt

Job Summary: The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion, and overall client satisfaction. Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless and value-driven post-sale customer experience. Partnering closely with Sales, Marketing, Product, Operations, and Technology teams, the Director of Client Success will leverage data, metrics, and best practices to maximize customer outcomes, strengthen long-term client relationships, and support the company's growth objectives.

Requirements:

Essential Responsibilities:

Develop and execute the overall Client Success strategy, operating model, and organizational structure.
Establish department goals, KPIs, dashboards, and reporting to measure customer and business outcomes.
Lead Customer Success, Client Support, and Inside Sales teams, including talent development and career pathing.
Create scalable customer engagement, onboarding, adoption, retention, renewal, and expansion programs.
Drive customer adoption, value realization, satisfaction, and long-term success with NCS solutions.
Develop customer health scoring, success plans, risk identification, and proactive retention strategies.
Own renewal strategy, forecasting, retention programs, and Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) performance.
Identify and execute upsell, cross-sell, and account growth opportunities in partnership with Sales and Marketing.
Leverage customer data and insights to predict retention and growth outcomes, monitor trends, and support strategic decision-making.
Serve as the voice of the customer and collaborate cross-functionally to improve the customer experience, resolve issues, and influence products and services.
Other duties as assigned.

Competencies

Strong communication, collaboration, and executive presentation skills.
Strong analytical skills with the ability to leverage data to drive decisions.

Education, experience, certifications

Bachelor's degree or equivalent experience.
7+ years of experience in Customer Success, Client Services, Account Management, Professional Services, or related customer-facing leadership roles.
3+ years of people leadership experience.
Proven experience building or transforming customer-facing teams and processes.
Experience managing customer retention, renewals, and growth initiatives.
Experience utilizing CRM and customer success technologies.

Preferred qualifications

Experience within SaaS, fintech, B2B services, credit, construction, or risk management industries.
Experience implementing customer health scoring and customer lifecycle programs.
Background leading multi-functional post-sale organizations.
Experience creating customer success metrics, dashboards, and forecasting models.

Physical and mental demands

Ability to communicate effectively in person, via phone, and email
Manual dexterity
Near visual acuity
Prolonged sitting while viewing a computer monitor
Frequent typing and use of keyboard/mouse

NCS Credit is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. In accordance with the Americans with Disabilities Act (ADA), NCS Credit provides reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please contact [email protected]

Quick Apply

Refine Your Search

director of jobs in chardon oh

Director of Client Success

Director of Marketing

Director 2, Healthcare Technology Management

Director of IT

Executive Director, Facilities Operations

Director Supply Chain Management

Director Environmental, Health & Safety

Director III – Lake & Geauga County

Director of Graduate Studies

Regional Director, Firm Operations

EH&S Associate Director

Human Resources Director

Director of Rehabilitation

Scientific Director, Ectoderm

Social Services Director, LSW

STEM Director - Full-Time 6-12

Research Director

Maintenance Director

ASSOCIATE DIRECTOR-Clinical Services (LISW/LPCC/IMFT)

Director of Financial Aid

I want to receive the latest job alert for director of in chardon oh

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