Top 11 Help desk technician Jobs in Charlottesville Va

IT Support Technician
Tiger Fuel Company —Charlottesville, VA
- $23 - $26 an hour
- Weekends as needed
- Background check
- Clean driving record
- Pass drug screening
IT Support Specialist (Help Desk Tier 2)
Thomas Jefferson Foundation, Inc. —Charlottesville, VA
- $24 - $29 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Peraton —Charlottesville, VA
- $86,000 - $138,000 a year
- Computer Science
- Mid-level
- Master's degree
- Health savings account
- Paid holidays
LEAD HELPDESK TECHNICIAN
Region Ten Community Services Board —Charlottesville, VA
- $23.12 - $34.68 an hour
- Full-time
- Clean driving record
- Word processing
- System design
Quick Apply
Temporary IT/Technical Pool
University of Virginia —Charlottesville, VA
- $15.00 - $44.98 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Customer service
Field Service Technician - Petersburg, VA
GLORY —Virginia
- $20 - $27 an hour
- Weekends as needed
- Customer service
- Military
- Computer literacy
- Paid parental leave
- AD&D insurance
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Charlottesville, VA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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Technical Support Specialist - $500 Hiring Bonus
Crutchfield Corporation —Charlottesville, VA
Provide technical support to customers who have purchased product from Crutchfield. Troubleshoot technical or product issues (for both home and car equipment).
$19.73 an hour
IT Support Technician
Tiger Fuel Company —Charlottesville, VA
Valid driver’s license with good driving record. At least one year of experience providing IT support; Associate’s degree, CompTIA A+ certification, or…
$23 - $26 an hour

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply

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help desk technician jobs near charlottesville va

IT Support Technician

Tiger Fuel Company -
Charlottesville, VA

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Job Details

$23 - $26 an hour

Qualifications

Vendor relationship building
Wireless networking
Windows
Incident Escalation
Microsoft Office
Wi-Fi protocol
Driver's License
Internal employee customer service
Desktop (troubleshooting support)
Desktop applications
Networking equipment (troubleshooting support)
macOS
Root cause analysis
Escalation handling
Technical Proficiency

Full Job Description

Description:

The Tiger Family of Brands is seeking a customer-focused and technically skilled IT Support Technician to provide exceptional day-to-day technology support across our organization. In this role, you'll troubleshoot hardware, software, network, and mobile device issues, support new employee onboarding, maintain IT equipment and security standards, and work closely with team members and vendors to keep our technology running smoothly. If you enjoy solving problems, delivering outstanding customer service, and making a meaningful impact in a collaborative environment, we'd love to have you working with Tiger.

Essential Duties and Responsibilities

Assist in maintaining consistent laptop, desktop, and software standards
Support all aspects of Tiger’s information technology infrastructure and network in order to provide the highest level of customer focus and service availability
Support users by managing and prioritizing help desk/support tickets, including some after hours support which may include nights and weekends
Responsible for resolving end user support requests (including, but not limited to, computers, mobile devices, copiers/printers, phones and software support) and other project work as needed
Maintain and setup conference room equipment and assist with meetings and other events as needed
Establish and maintain positive, effective relationships within the organization and with vendors
Troubleshoot issues methodically, document findings, and escalate to senior IT staff or vendors when appropriate
Research questions using available information resources
Assist with onboarding and offboarding of users, including account setup and deactivation, and hardware provisioning
Perform hardware repair and maintenance
Track hardware and software inventory and assist with equipment lifecycle management
Create and maintain knowledge base articles and internal IT documentation
Support day-to-day security practices, including endpoint protection, password and multi-factor authentication (MFA) assistance, and prompt escalation of suspected phishing or other security incidents
Follow department procedures and protocols for troubleshooting and resolving issues
Work closely with the IT Team, both internal employees and external vendors to fulfill end-user needs
Perform other duties as assigned, with occasional day travel to local Tiger locations

Requirements:

Qualifications and Experience

At least one year of experience providing IT support; Associate’s degree, CompTIA A+ certification, or additional relevant experience preferred
Working knowledge of Windows 11 and macOS, Microsoft 365, and common business hardware and software
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) with the ability to troubleshoot common connectivity issues and escalate complex network problems appropriately
Strong analytical skills and technical aptitude; motivated and self-directed
Displays a positive, “can-do” attitude and excellent customer service skills
Passionate about technology and best-in-class internal user support
Able to learn new technologies and stay current on industry standards
Proven ability to provide troubleshooting and assistance to users as needed
Methodical troubleshooter who works toward root cause and recognizes when to escalate
Strong organization and prioritization skills
Good character, strong work ethic, and excellent written and verbal communication skills
Able to multitask in a fast-paced environment and work occasional flexible hours outside of core office hours (Mon – Fri, 8am to 5pm) as needed
Valid driver’s license with good driving record

Work Environment and Physical Requirements

This is an on-site position based in Charlottesville, VA
Must be able to lift and carry equipment up to 50 pounds and work in confined spaces (e.g., under desks, in equipment closets) as needed

**Employment contingent on successfully passing pre-employment drug screen and background check

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Refine Your Search

help desk technician jobs in charlottesville va

IT Support Technician

IT Support Specialist (Help Desk Tier 2)

IT Support Technician

LEAD HELPDESK TECHNICIAN

Temporary IT/Technical Pool

Field Service Technician - Petersburg, VA

Now Hiring IT and Telecom Field Technicians

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