Top 6313 Supervisor, customer services Jobs in Chattanooga, Tn

Voice of the Customer (VoC) Strategist
Unum Group —Chattanooga, TN
- $89,400 - $183,500 a year
- Full-time
- 7 years
- Marketing
- Master's degree
- Loan repayment program
- Disability insurance
Supply Chain Associate
Johnson Service Group Inc. —Chattanooga, TN
- Up to $30 an hour
- Overtime
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
1d
Property Manager
Highmark Residential, LLC —Hixson, TN
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Paid parental leave
- Paid holidays
Supervisor, Customer Services
Envoy Air Inc. —Chattanooga, TN
- Weekends as needed
- Background check
- 18 years or older
- English
Operations Supervisor
Kenco Logistic Services, LLC —Chattanooga, TN
- Full-time
- Computer literacy
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Operations Supervisor
Kenco —Chattanooga, TN
- Full-time
- Computer literacy
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health savings account
Customer Benefit Advisor I (On-Site)- Chattanooga
Unum Group —Chattanooga, TN
- $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Loan repayment program
- Disability insurance
APP - Adv Practice Provider
LiveWell Choice, LLC —Soddy-Daisy, TN
- Full-time
- Nursing
- Clean driving record
- Nursing home
Quick Apply
District Manager- Licensee Business Unit
Majors Management, LLC —Chattanooga, TN
- $80,000 - $90,000 a year
- Full-time
- Up to 50% travel
- Merchandising
- Public speaking
- Health savings account
- Health insurance
Quick Apply
Truck Driver
Propex Operating Company, LLC —Ringgold, GA
- $920 - $1,015 a week
- 12 hour shift
- Background check
- 7 years
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Licensed Veterinary Medical Technician
Wilder Animal Care —Signal Mountain, TN
- $16 - $19 an hour
- Part-time
- Blood sampling
- Vital signs
- Medication administration
- Continuing education credits
- Paid time off
Quick Apply
Logistics Operations Supervisor
Hackbarth Delivery Service —Chattanooga, TN
- $38,000 - $42,000 a year
- Overnight shift
- Mid-level
- US work authorization
- Contracts
- Paid holidays
- Health insurance
Quick Apply
Diesel Mechanic
Trantham Services, Inc. —Trenton, GA
- From $25 an hour
- Full-time
- Customer service
- Writing skills
- CDL A
- Health insurance
- Dental insurance
Quick Apply
10d
Diesel Technician (Medium & Heavy-Duty Trucks)
Acts Fleet Maintenance Service —Chattanooga, TN
- $25 - $45 an hour
- Full-time
- Mid-level
- CDL
- In-person
- Paid training
- Health insurance
Quick Apply
1d
HazMat Supervisor - CHTN
First Call Environmental —Chattanooga, TN
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid training
- Health savings account
Quick Apply
3d
CDL Driver Regional
Alex & Son Transport Logistics LLC —Chattanooga, TN
- $1,250 - $2,500 a week
- Full-time
- Background check
- Dedicated
- Clean driving record
- Fuel card
Quick Apply
1d
CERTIFIED DIABETIC EDUCATOR
GALEN MEDICAL GROUP PC —Chattanooga, TN
- Nursing
- OSHA
- RN License
- Paid holidays
- Disability insurance
Quick Apply
Grinder Service Engineer
JTEKT MACHINERY AMERICAS CORPORATION —Tennessee
- From $28 an hour
- Weekends as needed
- Microsoft Excel
- Customer service
- Mid-level
- AD&D insurance
- Paid holidays
1d
RN Assistant Director of Nursing
Caris HealthCare —Chattanooga, TN
- $76,000 - $84,000 a year
- Nursing
- RN License
- Computer literacy
- Paid training
- Mileage reimbursement
Quick Apply
Land Development Project Manager
LFG Homes —Chattanooga, TN
- $115,000 - $170,000 a year
- Full-time
- Civil engineering
- Mid-level
- Office
- Relocation assistance
- Health insurance
Quick Apply

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Voice of the Customer (VoC) Strategist

Unum Group -
Chattanooga, TN

Apply Now

Job Details

Full-time
$89,400 - $183,500 a year

Benefits

Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Web-based survey tools
Tooling
Cross-functional team management
Stakeholder relationship building
Cross-functional communication

Full Job Description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This position is available in either Portland, Maine, or Chattanooga, Tennessee.

The Voice of Customer (VoC) Strategist supporting Value Streams ensures customer insights are embedded at the center of how the organization designs, delivers, and continuously improves experiences. This role establishes the framework for measuring and analyzing customer experience, translating qualitative and quantitative feedback into meaningful metrics, actionable insights, and strategic recommendations that influence priorities and investment decisions.
Partnering closely with product, experience design, and business leaders, the VoC Strategist helps shape experience design, define MVP scope, inform roadmap sequencing, and drive ongoing performance management. By aligning decision-making with customer needs and enterprise customer experience standards, this role ensures the organization delivers experiences that are both customer-centered and strategically impactful.

Job Specifications

Bachelor’s or Master’s Degree in Business, Market Research, Service Design, Marketing or a related field.
7+ years of experience in customer experience, customer success, or related roles.
Strong qualitative and quantitative research expertise; able to translate findings into actionable recommendations.
Expertise defining North Star/scorecard CX metrics, including leading and lagging indicators.
Experience implementing VoC programs in large, complex organizations, including cross-functional stakeholder engagement.
Familiarity with enterprise VoC tooling and measurement practices (examples include Qualtrics or Medallia).
Clearly communicates with customers and internal stakeholders (verbal, written, and presentations) and drives alignment.
Demonstrates empathy and emotional intelligence to understand stakeholder needs and build trust.
Proven experience analyzing customer data and feedback to identify trends, root causes, and improvement opportunities, and recommends solutions.
Able to lead cross-functional teams and foster a customer-centric culture across departments.
Comfortable navigating changing customer expectations, market dynamics, and emerging technologies.

Principal Duties and Responsibilities

Define and operationalize clear customer experience (CX) metrics, including success measures, baselines, and targets, to track progress and inform business decisions
Design and lead end‑to‑end customer research using qualitative and quantitative methods such as surveys, interviews, and behavioral data analysis
Translate customer insights into clear, evidence‑based recommendations that inform experience improvements, process changes, product scope, and prioritization
Build closed‑loop feedback processes that ensure customer input drives issue resolution, product iteration, and performance tracking
Monitor CX trends, identify root causes of changes in customer metrics, and provide insights to inform roadmap planning and ongoing experience optimization
Responsible for the development of presentation documents for company and enterprise leadership.

#LI-TO1

#LI-MULTI

~IN4

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$89,400.00-$183,500.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Apply Now

Refine Your Search

supervisor, customer services jobs in chattanooga, tn

Voice of the Customer (VoC) Strategist

Supply Chain Associate

Property Manager

Supervisor, Customer Services

Operations Supervisor

Operations Supervisor

Customer Benefit Advisor I (On-Site)- Chattanooga

APP - Adv Practice Provider

District Manager- Licensee Business Unit

Truck Driver

Licensed Veterinary Medical Technician

Logistics Operations Supervisor

Diesel Mechanic

Diesel Technician (Medium & Heavy-Duty Trucks)

HazMat Supervisor - CHTN

CDL Driver Regional

CERTIFIED DIABETIC EDUCATOR

Grinder Service Engineer

RN Assistant Director of Nursing

Land Development Project Manager

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