Top 11 Help desk support Jobs in Chattanooga, Tn

Help Desk Specialist II
TENNESSEE VALLEY FEDERAL CREDIT UNI —Chattanooga, TN
- Full-time
- Computer science
- Computer Science
- Pass drug screening
IT Support Technician
United Enertech Corporation —Chattanooga, TN
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technology Support Technician 1
Hamilton County Department Of Education —Chattanooga, TN
- Full-time
- Writing skills
- High school diploma or GED
- Driver's License
8d
IT Services Specialist
Mueller Water Products —Chattanooga, TN
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Network Administrator
Millennium Bank —Chattanooga, TN
- Background check
- Pass drug screening
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Senior User Support Specialist
Contact Government Services, LLC —Chattanooga, TN
- Full-time
- Word processing
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
National Title Pawn —Tunnel Hill, GA
- Full-time
- Bilingual
- Background check
- Google Workspace
- Paid time off
- Flexible schedule
Quick Apply
6d

Discover related jobs

Based on your search for help desk support jobs.

Data Center Apprentice Program
CoreWeave —Dalton, GA
Investigate hardware and software failures, perform root cause analysis, and help implement long-term solutions. On a typical day, you'll:
$25 an hour
Quick Apply
Technology Support Technician 1
Hamilton County Department Of Education —Chattanooga, TN
Must maintain a valid state issued driver’s license. The purpose of this classification is to provide technical support in a team environment with continual…
8d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk support in chattanooga, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk support jobs near chattanooga, tn

Network Administrator jobs in Chattanooga, TN

Support Technician jobs in Chattanooga, TN

IT Technician jobs in Chattanooga, TN

IT Support jobs in Chattanooga, TN

Network Administrator jobs in Jackson, MS

Network Administrator jobs in Wausau, WI

Network Administrator jobs in Chicago, IL

Network Administrator jobs in Memphis, TN

Allegheny Health Network jobs in Erie, PA

Contracts Administrator jobs in Houston, TX

Network Security Engineer jobs in Remote

Network Administrator jobs in Raleigh, NC

Customer Service Representative jobs in San Bernardino, CA

Customer Service Representative jobs in Cleveland, OH

Work At Home Remote Customer Service jobs in Delaware

Customer Service Representative jobs in Jackson, MS

Customer Service Representative jobs in Alabama

Remote Banking Service jobs in Washington State

Remote Customer Service jobs in Lakeland, FL

Answering Service jobs in Remote

Help Desk Specialist II

TENNESSEE VALLEY FEDERAL CREDIT UNI -
Chattanooga, TN

Apply Now

Job Details

Full-time

Qualifications

Vendor relationship building
Non-technical user support
Computer operation
IT infrastructure
Computer hardware
Desktop (troubleshooting support)
Desktop administration

Full Job Description

JOB SUMMARY:
The Help Desk Specialist II provides advanced technical support to personal computer users by analyzing and resolving problems, supplying information concerning system use, performing system installation and maintenance functions, and coordinating solutions with staff and vendors for desktop systems and their peripheral equipment. They are responsible for all physical security access control. The Help Desk Specialist II serves as an escalation resource for complex technical issues and assists in maintaining a secure and efficient end-user computing environment. They also help provide training for Help Desk Specialist I staff and create training documentation. The Help Desk Specialist II assists with vendor communications and supports the implementation and deployment of new software and technology solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Desktop Support: Provides advanced end-user support by troubleshooting hardware and software issues. Assists with installations, configurations, and upgrades, and resolves technical problems related to desktop computers, laptops, printers, and other peripherals. Serves as an escalation resource for complex desktop support issues when needed.
Access Control: Manages all aspects of access control including, but not limited to, FOB management, camera management, video recordings, and user access administration.
Documentation and Training: Assists with new hire onboarding, ongoing IT training, and departmental documentation creation. Creates and maintains technical procedures, training materials, and knowledge base documentation.
Vendor Relations: Assists with vendor communications and coordination to support credit union IT infrastructure and technology solutions.
Collaboration and Communication: Collaborates with other IT teams, such as network administrators and software developers, to ensure seamless integration and troubleshooting of desktop systems. Communicates effectively with end-users to understand their needs and provide timely solutions.
User Account Management: Creates and manages user accounts, permissions, and access controls to ensure appropriate levels of security and data integrity.
System Administration: Manages and maintains the organization's desktop infrastructure, including operating system deployments, software distribution, patch management, and ensuring systems are secure and up to date.
Implementation Support: Assists with testing, deployment, and end-user support for new software, hardware, and technology initiatives.
Required Training: Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability, and strong relationships in every interaction with members.
Perform other duties as assigned.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

Associate degree in Information Technology, Computer Science, or a related field preferred; relevant work experience may be considered in lieu of a degree.
Three to five years of experience in the field of PC technical support; or a combination of relevant experience and education or certifications.
Good knowledge of modern operating system architecture concepts and communications protocols.
Experience supporting Windows operating systems and troubleshooting computer-related hardware and software issues.
Advanced knowledge of computer hardware and software and its related infrastructure components and/or operating environments identified in the assignment requirements.
Experience creating technical documentation and providing end-user training is preferred.
Strong problem-solving, analytical, and troubleshooting skills.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves frequent interaction with individuals inside and/or outside the organization for purposes of exchanging information, building relationships, or soliciting cooperation.
Strong verbal and written communication skills with the ability to provide technical assistance to users with varying levels of technical knowledge.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States
Criminal background check and drug screening
Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.

Apply Now

Refine Your Search

help desk support jobs in chattanooga, tn

Help Desk Specialist II

IT Support Technician

Technology Support Technician 1

IT Services Specialist

Network Administrator

Senior User Support Specialist

Customer Service Representative

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk support in chattanooga, tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected