Top 10 Help desk support Jobs in Chattanooga Tn

Help Desk Specialist II
TENNESSEE VALLEY FEDERAL CREDIT UNI —Chattanooga, TN
- Full-time
- Computer science
- Computer Science
- Pass drug screening
IT Asset Administrator
McKee Foods Corporation —Collegedale, TN
- $62,800 - $70,500 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Profit sharing
- Paid parental leave
13d
IT Services Specialist
Mueller Water Products —Chattanooga, TN
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Senior User Support Specialist
Contact Government Services, LLC —Chattanooga, TN
- Full-time
- Word processing
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Technology Technician
Whitfield County Schools —Whitfield County, GA
- Google Workspace
- Computer science
- Computer Science
Technology Service Center Lead
MBC Companies Lebanon LLC —McDonald, TN
- Full-time
- Computer Science
- Mid-level
- 3 years
Quick Apply
Senior Software Engineer, Core Experiences - Chattanooga, TN, USA
Speechify —Chattanooga, TN
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
1d

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Hemmersbach Nordamerika —Dalton, GA
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IT Field Support Technician
Hemmersbach Nordamerika —Dalton, GA
Willingness to commute long distances between customer sites and must have a valid driver's license. Experience in technical support or a similar role, with…
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Senior Help Desk Technician
Columbus Ohio —New Albany, OH
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Help Desk Specialist II

TENNESSEE VALLEY FEDERAL CREDIT UNI -
Chattanooga, TN

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Job Details

Full-time

Qualifications

Vendor relationship building
Non-technical user support
Computer operation
IT infrastructure
Computer hardware
Desktop (troubleshooting support)
Desktop administration

Full Job Description

JOB SUMMARY:
The Help Desk Specialist II provides advanced technical support to personal computer users by analyzing and resolving problems, supplying information concerning system use, performing system installation and maintenance functions, and coordinating solutions with staff and vendors for desktop systems and their peripheral equipment. They are responsible for all physical security access control. The Help Desk Specialist II serves as an escalation resource for complex technical issues and assists in maintaining a secure and efficient end-user computing environment. They also help provide training for Help Desk Specialist I staff and create training documentation. The Help Desk Specialist II assists with vendor communications and supports the implementation and deployment of new software and technology solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Desktop Support: Provides advanced end-user support by troubleshooting hardware and software issues. Assists with installations, configurations, and upgrades, and resolves technical problems related to desktop computers, laptops, printers, and other peripherals. Serves as an escalation resource for complex desktop support issues when needed.
Access Control: Manages all aspects of access control including, but not limited to, FOB management, camera management, video recordings, and user access administration.
Documentation and Training: Assists with new hire onboarding, ongoing IT training, and departmental documentation creation. Creates and maintains technical procedures, training materials, and knowledge base documentation.
Vendor Relations: Assists with vendor communications and coordination to support credit union IT infrastructure and technology solutions.
Collaboration and Communication: Collaborates with other IT teams, such as network administrators and software developers, to ensure seamless integration and troubleshooting of desktop systems. Communicates effectively with end-users to understand their needs and provide timely solutions.
User Account Management: Creates and manages user accounts, permissions, and access controls to ensure appropriate levels of security and data integrity.
System Administration: Manages and maintains the organization's desktop infrastructure, including operating system deployments, software distribution, patch management, and ensuring systems are secure and up to date.
Implementation Support: Assists with testing, deployment, and end-user support for new software, hardware, and technology initiatives.
Required Training: Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability, and strong relationships in every interaction with members.
Perform other duties as assigned.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

Associate degree in Information Technology, Computer Science, or a related field preferred; relevant work experience may be considered in lieu of a degree.
Three to five years of experience in the field of PC technical support; or a combination of relevant experience and education or certifications.
Good knowledge of modern operating system architecture concepts and communications protocols.
Experience supporting Windows operating systems and troubleshooting computer-related hardware and software issues.
Advanced knowledge of computer hardware and software and its related infrastructure components and/or operating environments identified in the assignment requirements.
Experience creating technical documentation and providing end-user training is preferred.
Strong problem-solving, analytical, and troubleshooting skills.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves frequent interaction with individuals inside and/or outside the organization for purposes of exchanging information, building relationships, or soliciting cooperation.
Strong verbal and written communication skills with the ability to provide technical assistance to users with varying levels of technical knowledge.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States
Criminal background check and drug screening
Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.

Apply Now

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help desk support jobs in chattanooga tn

Help Desk Specialist II

IT Asset Administrator

IT Services Specialist

Senior User Support Specialist

Technology Technician

Technology Service Center Lead

Senior Software Engineer, Core Experiences - Chattanooga, TN, USA

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