Top 54 Outbound call center Jobs in Chesapeake, Va

Call Center Manager
GERC —Virginia Beach, VA
- $43,137.36 - $51,950.38 a year
- Weekends as needed
- Hospitality
- Sales
- Salesforce
Quick Apply
Customer Service Representative
Meckley Services, Inc. —Chesapeake, VA
- $22 - $28 an hour
- Full-time
- Sales
- Computer literacy
- Mid-level
- Paid training
- Health insurance
Quick Apply
15h
Licensed Insurance Customer Service Representative- Remote (License Required)
Teleperformance —Virginia
- $21.50 an hour
- Full-time
- Remote
- 18 years or older
- Computer literacy
- Windows
- Paid training
- Health insurance
Quick Apply
7d
Remote B2B Sales/Appointment Setter (Virginia Beach and Surrounding Areas)
GOVERNMENT MARKETPLACE LLC —Virginia Beach, VA
- $15 an hour
- Full-time
- Remote
- Entry level
- Paid training
- Paid holidays
Quick Apply
Call Center Agent (Full-time)
Mr. Rogers Windows and Doors —Chesapeake, VA
- $17 an hour
- Full-time
- Computer skills
- In-person
- Communication skills
- Profit sharing
- Health insurance
Quick Apply
Customer Service Representative
AvalonBay Communities —Virginia Beach, VA
- $35,100 - $47,600 a year
- Full-time
- Hybrid work
- Basic math
- English
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
7d
Outbound/Inbound Rep (M-F)
Five Star Call Centers —Chesapeake, VA
- $14 an hour
- Full-time
- Remote
- Computer literacy
- Typing
- Communication skills
- Paid training
3d
Collections Representative
Spring Oaks Capital, LLC —Chesapeake, VA
- From $20 an hour
- Full-time
- Background check
- Microsoft Outlook
- Sales
- Health savings account
- Disability insurance
Quick Apply
Customer Support Specialist
Eyring Movers —Hampton, VA
- $23.68 - $28.51 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Relocation assistance
- Health insurance
Quick Apply
12d
Customer Service & Support Representative - Building Products
Alside —Virginia Beach, VA
- $26 - $27 an hour
- Bilingual
- Microsoft Outlook
- Residential
Quick Apply
3d
HVAC Customer Service Representative
Mechollage —Virginia Beach, VA
- $19 - $24 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid training
- Paid holidays
Quick Apply
Patient Experience Specialist I
Atlantic Vision Partners —Norfolk, VA
- $16 - $21 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
Spanish Bilingual Remote Customer Service Representative
D&A CONSULTING SERVICE LLC —Chesapeake, VA
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Patient Care Coordinator
Demant —Suffolk, VA
- $17 - $21 an hour
- Inventory management
- HIPAA
- Administrative experience
- Health savings account
- Paid holidays
Call Center Representative
Exterior Source —Chesapeake, VA
- From $15 an hour
- Full-time
- Background check
- Microsoft Excel
- Sales
- Health insurance
- 401(k)
Quick Apply
Call Center Outbound Team Lead
Great Eastern Resort Corporation —Virginia Beach, VA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply
Inside Sales Associate - Work from Home
Publishing Concepts —Virginia Beach, VA
- $16 an hour
- 8 hour shift
- Remote
- Background check
- High school diploma or GED
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
Prior Resident Specialist
AvalonBay Communities —Virginia Beach, VA
- $35,100 - $47,600 a year
- Full-time
- Microsoft Excel
- Basic math
- English
- Employee stock purchase plan
- Paid holidays
11d
Toyota Service BDC Representative
Priority Toyota Chesapeake —Chesapeake, VA
- $15 - $17 an hour
- Full-time
- 18 years or older
- High school diploma or GED
- Communication skills
- Employee stock purchase plan
- Paid holidays
Quick Apply
Customer Service Representative Agents
Bill Gosling Outsourcing —Hampton, VA
- $17.50 an hour
- Full-time
- Office
- Organizational skills
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
1d

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Call Center Manager

GERC -
Virginia Beach, VA

Quick Apply

Job Details

Full-time
$43,137.36 - $51,950.38 a year

Qualifications

Hospitality
Staff supervision
Resort experience
Sales
Managing teams in a customer support role
Call center experience
Salesforce
Coaching
Metrics Reporting
Supervising experience
Team management
Team training
Overseeing payroll
Forecasting
Call center management

Full Job Description

Call Center Manager

Job Summary

The Outbound Manager position is responsible for leading a team of call center agents to achieve budgeted booking and tour volume for respective lead sources. This role will directly oversee a team of outbound call agents within the Virginia Beach, Virginia office location.

This role will be responsible for maintaining the appropriate staffing levels for the respective team while ensuring bookings and tour levels are met on a weekly basis. This role will work with other managers within the office to share best practices and minimum standards across team members. This role is responsible for providing weekly team and agent performance reports and sharing with the Call Center Operations Manager.

This position requires a dynamic individual with strong leadership, organizational, and problem-solving skills. The ideal candidate should be strategic yet tactical and not be afraid to confront challenging situations to enforce policies and procedures. This role will directly supervise a team of up to 35 call center agents. This role will work closely with other members of the Virginia Beach Call Centers as well as other managers within the Timeshare Marketing Group.

Key Responsibilities

· Maximize booking and tour production from successful implementation of outbounds call efforts to appropriate lead sources.

· Ensure proper staffing levels are met for the team on a weekly and monthly basis while ensuring correct performance management practices are in place at an individual agent level.

Business Process Management

· Working in conjunction with other management staff in our Virginia Beach office, ensure all team and agent processes align with existing policies and operating procedures for the office. This includes team operations, payroll processing, report distribution, and budget adherence.

· Ensure minimum customer service standards and protocols are maintained across team. Address escalated customer service issues and complaints in a timely manner.

· Ensure team complies with all departmental processes and are in compliance with company, state, and federal regulations as related to tele-sales, data collection and storage, and timeshare marketing.

Vendor & Team Collaboration

· Contribute to ensuring a positive, proactive and thoughtful leadership environment is maintained throughout the Virginia Beach office.

· Collaborate closely with other management within the office and across the Timeshare Marketing Group to align daily deliverables, and overall marketing strategy for the department.

· When appropriate, act as the liaison between the marketing team and contracted third-party vendors, ensuring a seamless handoff between marketing and sales efforts.

Data-Driven Insights & Reporting

· Regularly analyze all team and agent level metrics and develop recommendations to present to Call Center Manager, and implement as necessary.

· Ensure minimum standards for team are met and provide pre-approved daily and weekly reporting for management staff to use to evaluate agent and team level effectiveness and process adherence.

· Report on results and present / implement recommendations for departmental growth to Call Center Manager and Call Center Operations Manager

Continuous Improvement

· Model ongoing professional development by taking classes, expanding knowledge, and/or maintaining an active professional industry and community network.

· Grow leaders within the team through informal coaching that encourages all employee’s personal development, growth, and teamwork and that also encourages co-worker recruitment efforts to achieve desired staffing levels throughout the department and company.

· Continually promote learning and development opportunities outside of the workplace for supervisors and high-performing team members.

· Develop and implement within your respective area operational strategies and daily work models that are in-line with evolving company, industry, and business trends, needs and strategic priorities.

Leadership & Management

· Provide management oversight to team of call center associates. Duties will include working with Trainer/Recruiter to ensure proper staffing levels are achieved and necessary on-boarding takes place. Ensures proper performance management of staff through coaching, correcting and other appropriate measures.

· Develops team members and ensures each has the tools and techniques necessary to perform at minimum standards for the position.

· Responsible for ensuring all corporate human resources process are followed, enforced and completed for all team members.

Qualifications

· Education: Bachelor’s degree in business administration, management or a related field; or equivalent sales experience as stated below.

· Experience: Minimum of 3-5 years’ experience in a call center environment with at least 1-2 years in a supervisory or managerial role. Experience within resort, timeshare, or real estate industry preferred.

o Strong knowledge of industry regulations and call center best practices, with special emphasis on timeshare, real estate, or resort development preferred.

o Solid understanding of call center performance metrics and reporting as well as payroll management and forecasting.

o Experience working in the hospitality or timeshare industry is a plus.

o Bonus points for having working knowledge of Salesforce CRM.

· Skills:

o Outgoing personality with strong leadership and team management skills.

o Ability to work under pressure and manage multiple tasks simultaneously.

o Exceptional interpersonal and communication skills

o Ability to motivate, coach, train and direct employees

Work Environment/Expectations

· The position is based in Virginia Beach, Virginia.

· Must be willing to work variable shift including nights and weekends, and be available at all times that the Call Centers are open and working.

Job Type: Full-time

Pay: $43,137.36 - $51,950.38 per year

Ability to Commute:

Virginia Beach, VA 23452 (Required)

Ability to Relocate:

Virginia Beach, VA 23452: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

outbound call center jobs in chesapeake, va

Call Center Manager

Customer Service Representative

Licensed Insurance Customer Service Representative- Remote (License Required)

Remote B2B Sales/Appointment Setter (Virginia Beach and Surrounding Areas)

Call Center Agent (Full-time)

Customer Service Representative

Outbound/Inbound Rep (M-F)

Collections Representative

Customer Support Specialist

Customer Service & Support Representative - Building Products

HVAC Customer Service Representative

Patient Experience Specialist I

Spanish Bilingual Remote Customer Service Representative

Patient Care Coordinator

Call Center Representative

Call Center Outbound Team Lead

Inside Sales Associate - Work from Home

Prior Resident Specialist

Toyota Service BDC Representative

Customer Service Representative Agents

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