Top 83 Phone quality assurance Jobs in Chesapeake Va

Phone Quality Assurance Analyst
Equity Residential —Virginia Beach, VA
- $42,600 - $64,000 a year
- Overtime
- Hybrid work
- Microsoft Excel
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
5d
Phone Quality Assurance Analyst
AvalonBay Communities —Virginia Beach, VA
- $42,600 - $64,000 a year
- Overtime
- Hybrid work
- Microsoft Excel
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
Intake Coordinator
Chesapeake Regional Healthcare Center —Chesapeake, VA
- Nursing
- Mid-level
- Office
Quick Apply
Data Abstractor - Tidewater District
Virginia Department of Health —Norfolk, VA
- $50,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Quality control
- Travel
- Paid holidays
- Health insurance
12d
Collections Representative
Spring Oaks Capital, LLC —Chesapeake, VA
- From $20 an hour
- Full-time
- Background check
- Microsoft Outlook
- Sales
- Health savings account
- Disability insurance
Quick Apply
Physical Therapist - Chesapeake, Suffolk, Portsmouth, VA 5,000.00 Sign on Bonus
Commonwealth Home Care —Chesapeake, VA
- $90,000 - $115,000 a year
- Part-time
- Background check
- CPR Certification
- Management
- Travel reimbursement
- Continuing education credits
Quick Apply
QUALITY ASSURANCE & REPAIR TECHNICIAN
LIGHTRONICS INC —Virginia Beach, VA
- $17 - $25 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Paid time off
Quick Apply
Board Certified Behavior Analyst (BCBA)
Maxim Healthcare Services Direct —Virginia Beach, VA
- $90,000 - $95,000 a year
- Full-time
- Mid-level
- Home health
- Communication skills
- Profit sharing
- Continuing education credits
Quick Apply
Senior Academic Evaluator
Regent University —Virginia Beach, VA
- $40,000 - $45,000 a year
- Weekends as needed
- Remote
- Writing skills
- Research
- Mid-level
- Disability insurance
- Health insurance
10d
Assistant Property Manager (Level I)
Portsmouth Redevelopment & Housing Authority —Portsmouth, VA
- $43,888 - $50,000 a year
- Weekends as needed
- Inventory management
- 5 years
- Computer literacy
Quick Apply
Housing Specialist
LGBT Life Center —Norfolk, VA
- $46,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
13d
Manager Contract Services
Hilton Grand Vacations —Virginia Beach, VA
- $85,000 a year
- Weekends as needed
- Bachelor of Science
- Writing skills
- English
5d
Administrative Assistant
United and Empowered —Hampton, VA
- $17 - $18 an hour
- Full-time
- HIPAA
- Research
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
2d
Quality Control Manager (Norfolk, VA)
Grunley Construction Co, Inc —Norfolk, VA
- $90,000 - $165,000 a year
- Full-time
- Construction site
- 5 years
- Engineering
- Paid training
- Paid jury duty
Floating General Manager
InTown Suites —Chesapeake, VA
- Full-time
- Computer literacy
- No high school diploma
- English
- Mileage reimbursement
- Disability insurance
Restaurant Host (Admiral's Steak & Seafood)
Rivers Casino Portsmouth —Portsmouth, VA
- $16 an hour
- Part-time
- In person
- High school diploma or GED
- Restaurant
- Communication skills
Quick Apply
13d
Training Program Manager
IMIA, LLC —Portsmouth, VA
- $100,000 - $110,000 a year
- Full-time
- Spanish
- Ability to walk for extended periods
- 5 years
Human Resources Specialist
Home Health Services of Virginia —Newport News, VA
- $17 - $25 a year
- Part-time
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
Project Engineer 1
HARKINS BUILDERS INC —Hampton Roads, VA
- $65,000 - $75,000 a year
- Microsoft Word
- Construction site
- Bachelor of Science
- Profit sharing
- Paid jury duty
Assistant Director of Experiential Education
Hampton University —Hampton, VA
- $54,000 - $58,000 a year
- Full-time
- School experience
- Mid-level
- University
- Disability insurance
- Dental insurance

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Phone Quality Assurance Analyst

Equity Residential -
Virginia Beach, VA

Apply Now

Job Details

Full-time
$42,600 - $64,000 a year
5 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Presentations for conferences or internal meetings
Word embeddings
High school diploma or GED
Schedule management
Productivity software

Full Job Description

Phone Quality Assurance Analyst

Position Type:

Full time

Weekly Scheduled Hours:

State:

Texas

City:

San Antonio

Zip Code:

78251

Total Base Pay Range:

$42,600.00 - $64,000.00

Overview:

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

The Role:

The Phone Quality Assurance Analyst is responsible for:

Monitoring and analyzing data, related to our Call Center line group.
Report scores and trending on a regular basis.
Establish and perform call monitoring and work audit schedules for all line groups.
Distribute data and suggestions to all appropriate audiences.
Periodically review and evaluate line group processes and procedures to ensure compliance with all policies and operating standards.
Analyze reporting for trends and suggest means of bettering performance for line groups, departments of Customer Support Operations, and Vivmark in general.
Champion new initiatives and processes/procedures that continually improve individual and line group performance.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Additionally, the requirements listed below are representative of knowledge, skills, ability and training required.

Education:

High School Diploma or equivalent (GED) required. College degree preferred.

Experience:

1 2 years of experience in a call center environment (preferably as a quality assurance analyst)

Knowledge, Skills, & Abilities:

Demonstrated ability to create and deliver presentations (either group or individual) on function related matter.
Strong written and verbal communication skills.
Demonstrated exceptional attention to detail.
Strong working knowledge of Microsoft Office Suite to include Word, Excel, and PowerPoint applications.
Superior time management and organizational skills.
Willing to work on a flexible schedule (some overtime may be required).
A minimum of 6 months in your current position and meeting current Quality/Scorecard standards.

Work Location:

This position follows a hybrid work schedule for team members located out of our San Antonio, TX or Virginia Beach, VA locations.

How Vivmark Supports You:

We know that our teams are the beating heart of our success and we re committed to showing our appreciation.

We offer:

A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

Additional Info:

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications are being accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

No Fees Notice & Recruitment Fraud Disclaimer:

AvalonBay Communities, Inc. ( AvalonBay ) is aware that there is recruitment fraud activity whereby scammers impersonate AvalonBay and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that AvalonBay will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.

If you suspect that you are being contacted by a scammer impersonating our company, please report it immediately to our official HR Department ([email protected]).

Apply Now

Refine Your Search

phone quality assurance jobs in chesapeake va

Phone Quality Assurance Analyst

Phone Quality Assurance Analyst

Intake Coordinator

Data Abstractor - Tidewater District

Collections Representative

Physical Therapist - Chesapeake, Suffolk, Portsmouth, VA 5,000.00 Sign on Bonus

QUALITY ASSURANCE & REPAIR TECHNICIAN

Board Certified Behavior Analyst (BCBA)

Senior Academic Evaluator

Assistant Property Manager (Level I)

Housing Specialist

Manager Contract Services

Administrative Assistant

Quality Control Manager (Norfolk, VA)

Floating General Manager

Restaurant Host (Admiral's Steak & Seafood)

Training Program Manager

Human Resources Specialist

Project Engineer 1

Assistant Director of Experiential Education

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