Top 1760 Customer solutions guide Jobs in Chicago, Il

Customer Solutions Guide
Scout Motors —Chicago, IL
- $60,000 - $75,000 a year
- Full-time
- Remote
- 18 years or older
- Mid-level
- 3 years
- Paid jury duty
- Paid parental leave
Quick Apply
6d
Customer Solutions Specialist (Hybrid-Chicago, IL)
Byline Bank. —Chicago, IL
- $21.63 - $26.92 an hour
- Full-time
- Hybrid work
- Spanish
- High school diploma or GED
- Analysis skills
Product Guide
Arc'teryx —Chicago, IL
- $19.20 - $22.10 an hour
- Part-time
- Merchandising
- Continuous improvement
- Leadership
Part-Time Dispensary Associate
Ascend Wellness —Chicago, IL
- From $19 an hour
- Part-time
- Computer literacy
- Merchandising
- High school diploma or GED
- Employee discount
- Flexible schedule
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Payment Solutions
McMaster-Carr —Chicago, IL
- $103,000 - $118,000 a year
- Bachelor's degree
- US work authorization
- Entry level
- Profit sharing
- Paid parental leave
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
TEAM MEMBER - pOpshelf
Dollar General —Chicago, IL
- $17.05 - $17.15 an hour
- Full-time
- Merchandising
- Basic math
- High school diploma or GED
- Paid parental leave
- Health insurance
Dispensary Associate - Part-Time
Ascend Wellness —Chicago, IL
- From $20 an hour
- Part-time
- Computer literacy
- Merchandising
- High school diploma or GED
- Employee discount
- Flexible schedule
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Customer Solutions Team Manager
Scout Motors —Chicago, IL
- $110,000 - $148,500 a year
- Full-time
- 18 years or older
- Mid-level
- Analysis skills
- Paid jury duty
- Paid parental leave
Quick Apply
7d
Product Manager Customer Data Platform (Remote)
Hyatt Corporate Office —Chicago, IL
- $115,000 - $125,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
13d
Oracle Services - Oracle Cloud Application Technical Consultant - Senior - Tech Cons - Open Location
EY —Chicago, IL
- $102,500 - $213,400 a year
- Oracle
- Computer Science
- System design
- Paid holidays
- Health insurance
Business Solutions Architect -Supply Chain
IFS —Itasca, IL
- $130,000 - $160,000 a year
- Full-time
- Engineering
- Continuous improvement
- Product management
- Paid holidays
- Health insurance
Quick Apply
Door-to-Door Sales Pro - $150k+
The Home Advocate Group —Oakbrook Terrace, IL
- $150,000 - $250,000 a year
- Full-time
- Outdoor work
- Entry level
Quick Apply
Burr Ridge Storm Restoration Sales Expert (5K SIGN ON BONUS)
Home-Resto Inc. —Burr Ridge, IL
- $40,000 - $160,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Sales
- Ability to walk for extended periods
- Opportunities for advancement
- Flexible schedule
Quick Apply
Thermoforming - Process Technician
Novolex —Bridgeview, IL
- $38.81 - $49.89 an hour
- Urgently hiring
- 5 years
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Control Systems Project Engineer I
Thermo Systems LLC —Illinois
- $93,000 - $126,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Lead Transmission Line Engineer
Leidos —Chicago, IL
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Principal Product Manager, Industrial AI | Engineering & Construction
IFS —Itasca, IL
- $190,000 - $215,000 a year
- Full-time
- Hybrid work
- Product management
- Senior level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Senior Penetration Tester - Web & Hardware/IoT
JPMorganChase —Chicago, IL
- $133,000 - $225,000 a year
- Full-time
- Azure
- 5 years
- Windows
- Health insurance
- Tuition reimbursement
In-Home Sales Representative
One Day Doors & Closets of North Chicago —Skokie, IL
- $100,000 - $250,000 a year
- Weekends as needed
- Background check
- Sales
- High school diploma or GED
Quick Apply

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Customer Solutions Guide

Scout Motors -
Chicago, IL

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year
6 days ago

Benefits

Paid jury duty
Paid parental leave
Health insurance
Dental insurance
Military leave
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Incident Escalation
Managing clients in a customer support role
Collaboration with product development teams
Customer engagement
Customer support ticket management
Mentoring
Resolving technical support tickets
Customer support
Cross-functional communication

Full Job Description

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you'll do

The Customer Solutions Guide serves as an advanced support resource responsible for resolving complex or escalated customer issues. This role combines ownership, deep product expertise, critical thinking, and strong customer empathy to deliver high quality resolutions while identifying systemic improvements. The Customer Solutions Guide acts as both a problem solver and a mentor, supporting frontline agents and contributing to continuous improvement across the support experience. This is done through:

Advanced Issue Resolution

Handle escalated customer cases requiring deeper troubleshooting, cross-functional coordination, or policy interpretation
Investigate root causes across systems, workflows, and customer journeys
Own cases through full resolution, ensuring clear communication and timely follow-up
Apply judgment to balance customer satisfaction with company policies and operational constraints

Escalation Management

Serve as the primary escalation point for Tier 1 agents
Assess urgency, impact, and complexity to prioritize cases effectively
De-escalate high-risk or sensitive customer interactions
Ensure proper documentation and visibility of escalated issues

Tier 1 Support & Mentorship

Provide real-time guidance and support to Tier 1 agents during complex interactions
Offer feedback to improve troubleshooting techniques, communication, and adherence to processes
Reinforce best practices and support onboarding of new team members
Act as a subject matter expert across products, tools, and policies

Cross-Functional Collaboration

Partner with Aftersales, Product, and Engineering teams to report uncommon issues, advocate for fixes, and track resolutions
Collaborate with Operations to address recurring issues and improve workflows
Translate customer pain points into actionable insights for internal stakeholders

Continuous Improvement

Identify recurring issues and recommend solutions to reduce volume or improve experience
Contribute to knowledge base content, workflows, and internal documentation
Participate in process improvement initiatives and pilot programs
Support CX Excellence (Quality) and Training teams with insights from escalations

Customer Experience Advocacy

Champion the Voice of the Customer across internal discussions
Ensure escalated interactions maintain a high bar for empathy, clarity, and professionalism
Identify opportunities to turn negative experiences into positive outcomes

Location & Travel Expectations:

This role will be remote but applicants need to be based in Chicago.
Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you'll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

3+ years of experience in Customer Support or Customer Experience, in a high growth or complex contact center environment.
A clear, proactive, and collaborative communicator, with the ability to explain technical information clearly to customers.
Ability to document issues and resolutions accurately in a clear and concise manner.
Familiarity with CRM software, ticketing systems, and Microsoft Products.
Deep understanding of higher-level support responsibilities, cross functional escalations and resolution of technically or emotionally complex customer issues.
Experience partnering closely with Product, Engineering, Operations, Quality, and Training teams to resolve systemic issues and improve the end-to-end customer experience.
Customer first mindset with the judgment and confidence to advocate for customers while balancing operational reality and business priorities.
Strong analytical and problem-solving skills, with the ability to identify patterns, remove friction, and translate insights into durable improvements.
Communicating with clarity, empathy, and purpose
Experience supporting mentoring and onboarding of new agents.
Familiarity with common support tools, ticketing platforms, and escalation workflows; experience improving processes and workflows is strongly preferred.
Automotive, mobility, or after-sales service experience is a plus.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

Competitive insurance including:
- Medical, dental, vision and income protection plans
401(k) program with:
- An employer match and immediate vesting
Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $60,000.00 - $75,000.00

Internal leveling code: IC10

Notice to applicants:

To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [email protected].

Quick Apply

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customer solutions guide jobs in chicago, il

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