Top 21 Customer service manager Jobs in Cleburne, Tx

Client Services Manager
Meals on Wheels - North Central Texas —Cleburne, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
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Director of Client Experience
Lawn Doctor Granbury-Burleson-Weatherford —Cresson, TX
- $90,000 - $100,000 a year
- Full-time
- 7 years
- Analysis skills
- Senior level
- Health insurance
- Dental insurance
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9d
Customer Accounts Supervisor
Mouser Electronics —Mansfield, TX
- Full-time
- Microsoft Outlook
- Mid-level
- Analysis skills
5d
Customer Service Manager - State Farm Agent Team Member
JULIA PLASTER - State Farm Agent —Glen Rose, TX
- $28,000 a year
- Full-time
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
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Lead Customer Service Attendant
City of Burleson, TX —Burleson, TX
- $29,857.37 - $44,786.05 a year
- Full-time
- Mid-level
- High school diploma or GED
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5d
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Burleson, TX
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
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Lead Customer Service Associate
Zips Car Wash —Burleson, TX
- $15 an hour
- Weekends as needed
- 18 years or older
- Leadership
- Entry level
- Tuition reimbursement
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4d
Member Experience Manager
EōS Fitness —Fort Worth, TX
- $15 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
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Customer Experience Manager
Five Below Inc —Mansfield, TX
- From $15 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
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3d

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Client Services Manager

Meals on Wheels - North Central Texas -
Cleburne, TX

Quick Apply

Job Details

Full-time

Qualifications

Staff supervision
Microsoft Excel
Microsoft Outlook
Team management

Full Job Description

JOB DESCRIPTION:

The Client Services Manager is a strategic member of the Executive Director’s Team, working to meet the objectives set by the Board of Trustees.

The Client Services Manager is responsible for planning, directing, implementing, evaluating and coordinating client service activities. Oversees the program policies regarding participant involvement, program and regulatory requirements. The Client Services Manager reports directly to the Executive Director and manages the case manager(s) and Intake Specialist. This is a year-round full-time position based in Meals on Wheels’ Administrative office.

JOB DUTIES & RESPONSBILITIES:

Understand and participate in meeting the strategic goals and objectives set by the Board of Trustees and the Executive Director.
Know the financial goals for the area of responsibility, monitor expenses and prepare information and reports.
Review any proposed legislation, regulations or rule changes to determine how services could be impacted.
Use business and management principles in planning, resource allocation and production methods for client services department.
Determine a method to validate that all resources are used effectively and efficiently.
Evaluate all aspects of client services to ensure effectiveness and recommend/implement/monitor changes as needed
Coordinate staff by directing activities and evaluating the performance of staff
Conduct regular 1:1 meetings with staff using the WIN meeting template
Have knowledge of, train and monitor compliance with all safety and regulatory requirements
Understand the principles and processes for providing services to the individuals served by Meals on Wheels North Central Texas
Recognize the inherent dignity of each client/participant served and preserve his/her right to confidentiality and respect
Determine organizational policies regarding issues such as participant eligibility, program requirements and program benefits and remain compliant with eligibility and program requirements from funders (HHSC, AAA, grants)
Recognize, pursue and manage outreach opportunities to expand services to reach organizational strategic goals
Recognize, pursue and manage client programs, e.g., AniMeals, Friendly Visitor, Nutritional Supplements, holidays, special projects, etc. based on organizational priorities and client needs.
Assist in communication and resolution in relation to meal delivery service interruption, not-at-home, family concerns, grievances, etc.
Oversee the day-to-day activities of team members and clients, resolving issues and complaints from clients, and when necessary, meeting with clients personally to resolve any problems and establish a long-lasting relationship
Develop and maintain relationships with referral partners, health care organizations, social services, and others and ensure that resources and referrals are readily understood, current, and available for client services staff.
Assist in communication of client and family services available through Area Agency on Aging (AAA), Health and Humans Services Commission (HHSC), and Aging and Disability Resource Center (ADRC), etc.
Manage Daily Client Services Operations
- Approve new client applications to ensure appropriate funding and the accuracy of all information
- Maintain the client services workflow by prioritizing client management, referral lists, waiting lists, assessment documents, etc.
- Maintain client database accuracy, confidentiality and client information data
- Track all intakes, assessments, long holds, termination and other client statuses
- Oversee production and mailing of new client welcome packets, client menus, and other communication pieces to clients, caregivers, etc.
Develop and conduct training on processes, policies and procedures for the department and maintain records of training
Participate in training and staff development
And other duties when needs arise

As needed, fill in as Logistics relief for home delivered meal service: driving and delivering meals, packing side food items, washing fleet vehicle, and receiving/storing weekly food deliveries. Approximate time estimate: 15-20%
Participate on assigned team of facility cleaning

QUALIFICATIONS:

Bachelor's Degree in Social work or related field
Three to five years’ experience in the area of process and staff management, preferably in an elder care or social services setting.
Experience working with seniors and/or people with disabilities preferred
Proven passion to uphold and support the mission of Meals on Wheels
Detail-oriented, organized, self-motivated, and hard working with record of completing assignments
Ability to work well both independently and in conjunction with others
Professional yet approachable in dress and demeanor
Coachable and open to ongoing professional development
Clear communicator in written and spoken word
Proficient in Microsoft Office (Word, Excel and Outlook)
Prior experience and/or willingness to learn necessary software including ServTracker

Physical & Cognitive Demands

This position is generally set in a comfortable office environment, however, it may occasionally require outside of office work. It requires seeing, hearing, sitting and walking on a daily basis. It may require bending and lifting 25 pounds on an infrequent basis. Donor/client/volunteer field work may occur during or after business hours and it requires talking, writing, driving in inclement weather, walking on uneven surfaces and standing for upwards of 30 minutes straight, depending on the situation.

About Meals On Wheels North Central Texas

Meals on Wheels North Central Texas is a community-based organization focused on helping homebound elderly and disabled persons remain independent and healthy in their homes by providing nourishing meals, a friendly visit, and a safety check. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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Refine Your Search

customer service manager jobs in cleburne, tx

Client Services Manager

Director of Client Experience

Customer Accounts Supervisor

Customer Service Manager - State Farm Agent Team Member

Lead Customer Service Attendant

Branch Operations Supervisor - Commercial Insurance

Lead Customer Service Associate

Member Experience Manager

Customer Experience Manager

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