Top 22 Desktop support Jobs in Coeur D'alene Id

Help Desk Analyst
Intermax Networks —Coeur d'Alene, ID
- Mid-level
- Windows
- Communication skills
MSP Help Desk Technician T2
Intechtel —Coeur d'Alene, ID
- $27 - $32 an hour
- Full-time
- Background check
- Software troubleshooting
- 5 years
- Paid training
- Fuel card
Quick Apply
7d
Technical Support Specialist
Pelco Products Inc —Post Falls, ID
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
IT Field Resource
Cascadia Services, LLC —Coeur d'Alene, ID
- From $65,000 a year
- Weekends as needed
- Azure
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Service Engineer II
Executech —Spokane Valley, WA
- $28.85 - $38.46 an hour
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
10d
IT Support Technician
Phat Panda —Spokane Valley, WA
- From $19.50 an hour
- Full-time
- Word processing
- High school diploma or GED
- 21 years or older
- Health insurance
- Dental insurance
Quick Apply
4d
EPIC APPLICATION TRAINER (IN-PERSON POSITION)
Marimn Health —Plummer, ID
- Mid-level
- Administrative experience
- High school diploma or GED
- Paid holidays
- Disability insurance
Technical Communicator, Product Support
Western States Equipment Company —Liberty Lake, WA
- 5 years
- Computer literacy
- English
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Veradale, WA
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Service Desk Technician I
OneOncology —Coeur d'Alene, ID
- Full-time
- High school diploma or GED
- Continuous improvement
- Travel
Quick Apply
12d
Crown and Bridge Technician
Prodirect Dental Lab —United States
- From $50,000 a year
- Full-time
- Background check
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
10d

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MSP Help Desk Technician T2
Intechtel —Coeur d'Alene, ID
The *Tier 2 MSP IT Technician* handles support requests that come in from our Clients, calls that come in from prospective clients, and support emails that need…
$27 - $32 an hour
Quick Apply
7d

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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
Quick Apply
Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
Quick Apply
10d

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desktop support jobs near coeur d'alene id

Help Desk Analyst

Intermax Networks -
Coeur d'Alene, ID

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Job Details

Qualifications

Salesforce Service Cloud
Telecommunications network troubleshooting
Client onboarding
Email customer support
Technical support via phone
IT user and group management
Wireless networking
Phone communication
Wireless access points
IT system monitoring
Windows
Incident Escalation
Managing clients in a customer support role
Firewall
Salesforce Cloud
VoIP
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Remote access software
Desktop applications
Networking equipment (troubleshooting support)
Productivity software
Technical support via email
Escalation handling
Technical Proficiency
Ticketing system technical support

Full Job Description

Description:

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You’ll troubleshoot connectivity issues, resolve hardware/software problems, and escalate complex issues to senior engineers. This role requires strong communication skills, technical aptitude, a willingness to learn, and a customer-first mindset.

Requirements:

Respond to inbound support requests via phone, email, and Salesforce ticketing system.
Diagnose and resolve issues related to:
Internet connectivity (fiber or wireless)
Network hardware (wireless access points, switches, firewalls/routers)
Windows, Microsoft Office 365, and common business applications
VoIP systems and remote access tools
Escalate unresolved issues to Tier 2/3 or Systems Engineers as needed.
Document all support interactions and resolutions in the ticketing system.
Monitor system alerts and proactively address potential issues.
Assist with onboarding/offboarding of MSP clients (user accounts, permissions, devices).
Provide excellent customer service and maintain a high level of client satisfaction.

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Refine Your Search

desktop support jobs in coeur d'alene id

Help Desk Analyst

MSP Help Desk Technician T2

Technical Support Specialist

IT Field Resource

IT Service Engineer II

IT Support Technician

EPIC APPLICATION TRAINER (IN-PERSON POSITION)

Technical Communicator, Product Support

Seasonal, Operations Technical Specialist (Part Time)

Service Desk Technician I

Crown and Bridge Technician

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