Top 388 Shift service team members Jobs in Coldwater, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Freight Handler Part-Time
FedEx Freight —Fremont, IN
- From $21.16 an hour
- Part-time
- 18 years or older
- Basic math
- Forklift
1d
Freight Handler
FedEx Freight —Fremont, IN
- From $25.64 an hour
- Full-time
- 18 years or older
- Basic math
- Forklift
Production Operator, 1st Shift, BlueOval Battery Park Michigan- PACK
Ford Motor Company —Marshall, MI
- $27.20 an hour
- Online Application
- 18 years or older
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
Cashier
1125 - COLDWATER WEST - JOHNNY'S MARKETS —Coldwater, MI
- $15 - $17 an hour
- Part-time
- 18 years or older
- Ability to lift 50 pounds
- Food service experience
- AD&D insurance
- Paid holidays
Quick Apply
Team Member
Hungry Howie's Pizza —Coldwater, MI
- $11 - $13 an hour
- Part-time
- No education required
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Crew Member
Tropical Smoothie Café - Coldwater —Coldwater, MI
- $13.73 - $15.00 an hour
- No experience needed
- Guest services
- Entry level
- Employee discount
Quick Apply
Team Member
Tractor Supply Company —Coldwater, MI
- Overtime
- 18 years or older
- Computer literacy
- No experience needed
- Paid parental leave
- Disability insurance
Patient Registration Specialist
Insight —Coldwater, MI
- HIPAA
- English
- Office
Quick Apply
Team Member
Arby's —Coldwater, MI
- Part-time
- Quick service & fast food restaurant
- Food service experience
- US work authorization
- Health insurance
- Dental insurance
Patient Access Representative
Insight —Coldwater, MI
- Full-time
- HIPAA
- English
- Office
Quick Apply
Groundskeeper
Insight —Coldwater, MI
- Ability to walk for extended periods
- High school diploma or GED
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Quick Apply
Cage Cashier
FireKeepers Casino Hotel —Battle Creek, MI
- From $17.88 an hour
- Full-time
- Microsoft Word
- 18 years or older
- Computer literacy
- Paid time off
- Opportunities for advancement
Quick Apply
1st shift FT Care Giver/ Medication Technician
LakeHouse Coldwater —Coldwater, MI
- Full-time
- 18 years or older
- CPR Certification
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
Patient Representative 80 hours Central Scheduling 0900-1730 - 6901 Portage Rd
Bronson Healthcare —Bronson, MI
- Full-time
- HIPAA
- Mid-level
- Typing
6d
Service Crew Member
Dairy Queen —Coldwater, MI
- Up to $13.50 an hour
- 8 hour shift
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Merchandising Sales Associate
Tractor Supply Company —Coldwater, MI
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Paid parental leave
- Disability insurance
2nd shift Service Team Members
Meijer —Coldwater, MI
- Part-time
- 18 years or older
- Communication skills
- Entry level
- Store discount
- Paid parental leave
Production Finishing Team-1st Shift, 4-Day Work Week
Davenport Manufacturing Group (DMG) —Fremont, IN
- $18.55 - $21.00 an hour
- Overtime
- High school diploma or GED
- Driver's License
- In-person
- Paid holidays
- Health insurance
Quick Apply
Printer Feeder/Packer
Amcor —Fremont, IN
- $20 an hour
- Weekends as needed
- English
- Ability to lift 50 pounds
- Communication skills
- Paid parental leave
- Health savings account
Quick Apply
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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

shift service team members jobs in coldwater, mi

Contact Center Team Lead (local only considered)

Freight Handler Part-Time

Freight Handler

Production Operator, 1st Shift, BlueOval Battery Park Michigan- PACK

Cashier

Team Member

Crew Member

Team Member

Patient Registration Specialist

Team Member

Patient Access Representative

Groundskeeper

Cage Cashier

1st shift FT Care Giver/ Medication Technician

Patient Representative 80 hours Central Scheduling 0900-1730 - 6901 Portage Rd

Service Crew Member

Merchandising Sales Associate

2nd shift Service Team Members

Production Finishing Team-1st Shift, 4-Day Work Week

Printer Feeder/Packer

I want to receive the latest job alert for shift service team members in coldwater, mi

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