Top 20 Help desk technician Jobs in Columbia, Sc

Help Desk Technician
Gateway Supply LLC —Columbia, SC
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
2d
IT Hardware Technician
Cumming Group —Columbia, SC
- $20.72 - $26.23 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
14d
IT Support Technician
Palmetto Infusion —Columbia, SC
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
8d
Endpoint Technician II
State of South Carolina —West Columbia, SC
- $57,700 - $103,900 a year
- Weekends as needed
- Computer Science
- System design
- Mid-level
11d
Remote Field Technician - Columbia to Augusta
PruittHealth —Columbia, SC
- Full-time
- Background check
- Google Workspace
- Azure
Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite
Software Technology Inc —Columbia, SC
- Full-time
- Office
- High school diploma or GED
- In-person
Quick Apply
Help Desk Technician :: Columbia, SC
Software Technology Inc —Columbia, SC
- 5 years
- Windows
- Senior level
Quick Apply
Desktop Support Technician - Columbia, SC
Software Technology Inc —Columbia, SC
- Mid-level
- High school diploma or GED
- 4 years
Quick Apply
IT HELPDESK MANAGER
City of Columbia, SC —Columbia, SC
- $61,767 - $78,753 a year
- Full-time
- 6 years
- Computer Science
- Basic math
- Disability insurance
- Dental insurance
IT Supervisor II - End User Support
State of South Carolina —Richland County, SC
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
11d
NOC Technician - Columbia, South Carolina
DartPoints —Columbia, SC
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
Network Technician - Columbia, SC/On-Site
Software Technology Inc —Columbia, SC
- Contract
- 5 years
- Driver's License
- Driving
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Columbia, SC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Network Technician
absiusa —Columbia, SC
- $1 an hour
- On call
- 5 years
- Senior level
- Communication skills
Quick Apply
Repair/Mover
MCCRACKEN & AMICK INC —Columbia, SC
- 8 hour shift
- Background check
- Clean driving record
- Driver's License
- Paid training
- Health insurance
Quick Apply
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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Endpoint Technician II
State of South Carolina —West Columbia, SC
EXAMPLE OF DUTIES A bachelor's degree in information or computer science or related field and four (4) years experience in automated information or…
$57,700 - $103,900 a year
11d
IT Hardware Technician
Cumming Group —Columbia, SC
This includes installing and troubleshooting software, troubleshooting hardware issues, replacing components or coordinating with computer vendors to arrange…
$20.72 - $26.23 an hour
14d

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Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
2d

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help desk technician jobs near columbia, sc

Help Desk Technician

Gateway Supply LLC -
Columbia, SC

Quick Apply

Job Details

2 days ago

Qualifications

Knowledge management
Communication with suppliers
Network troubleshooting
Email customer support
Microsoft Outlook
Smartphone (troubleshooting support)
IT user and group management
Wireless networking
Phone communication
Software deployment
Incident report management
Laptop (troubleshooting support)
Incident management software
iOS
In-person customer service
Process improvement
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Analysis skills
Productivity software support
Task prioritization
Desktop (troubleshooting support)
Hardware configuration
Incident management operations support
Vendor communication
Microsoft Teams
Technical customer support for office equipment
Customer service knowledge base

Full Job Description

Position Summary

The Help Desk Support Technician is the first point of contact for all IT-related requests across Gateway Supply. This role is responsible for delivering timely, professional, and effective technical support for hardware, software, and network issues, while ensuring requests are properly documented, tracked, and resolved or escalated through the Ninja ticketing platform.

Key Responsibilities

End-User Support

Provide first-line support via phone, email, in person and with remote tools
Troubleshoot issues related to:
- Windows desktops and laptops
- Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Printers, scanners, and peripherals
- Mobile devices (iOS smartphones, tablets, Motorola M9090 scanners)
Resolve common issues including:
- Password resets and account lockouts
- Application errors
- Connectivity and device performance issues

Ticket Management & Documentation

Create, update, and manage incidents and service requests in the Ninja platform
Accurate documentation:
- User-reported issues
- Troubleshooting steps taken
- Final resolution and outcomes
Prioritize requests based on urgency and business impact
Maintain consistent communication with users throughout the support process

Issue Resolution & Escalation

Diagnose and resolve technical issues at first contact whenever possible
Escalate complex or unresolved issues to appropriate IT team members
Work with network, systems, and application teams to ensure resolution
Coordinate with external vendors when necessary

Equipment & User Support

Assist with:
- New hire setup and onboarding
- User account provisioning and access changes
- Device configuration, deployment, and replacement
Support office and branch users with hardware and software needs
Assist with moves, adds, and changes across locations
Perform periodic device inventory

Operational Support

Follow Gateway Supply IT policies and procedures for help desk operations
Ensure critical issues are identified and escalated quickly
Follow and contribute to internal documentation and knowledge base resources
Identify recurring issues and recommend process or system improvements

Requirements:

Preferred Qualifications

1–3 years of experience in a help desk or IT support role
Strong troubleshooting and analytical skills
Working knowledge of:
- Windows operating systems
- Microsoft 365 platform
- Active Directory / user account management
Experience with an IT ticketing system (Ninja or similar)
Strong communication and customer service skills
Experience supporting multiple locations or branch environments
Basic networking knowledge (Wi-Fi, VPN, IP connectivity)
Experience in distribution, warehouse, or supply chain environments

Key Competencies

Customer-focused mindset with strong responsiveness
Ability to manage multiple priorities effectively
Strong attention to detail and documentation quality
Team-oriented with good escalation judgment

Work Environment

Office-based with occasional travel to branch locations
Standard business hours with periodic after-hours support for critical issues

Success Metrics

Ticket resolution time and SLA performance
First-contact resolution rate
User satisfaction and feedback
Quality and completeness of ticket documentation

Quick Apply

Refine Your Search

help desk technician jobs in columbia, sc

Help Desk Technician

IT Hardware Technician

IT Support Technician

Endpoint Technician II

Remote Field Technician - Columbia to Augusta

Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite

Help Desk Technician :: Columbia, SC

Desktop Support Technician - Columbia, SC

IT HELPDESK MANAGER

IT Supervisor II - End User Support

NOC Technician - Columbia, South Carolina

Network Technician - Columbia, SC/On-Site

Now Hiring IT and Telecom Field Technicians

Network Technician

Repair/Mover

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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