Top 18 Help desk manager Jobs in Columbus, Oh

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid training
- Health savings account
4d
Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
5d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
10d
Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
11d
IT Manager
MA Design —Columbus, OH
- Google Workspace
- Azure
- Computer Science
- Profit sharing
- Health savings account
IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Data entry
Quick Apply
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
5d
Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
- $48.93 an hour
- Overtime
- Computer Science
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
4d
Software Support Specialist I
Vargo Integrated Systems —Dublin, OH
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
- $59,000 - $69,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Mid-level
- 3 years
- Paid jury duty
- Health savings account
IT Help Desk Technician I
Ace Electric —Plain City, OH
- Full-time
- Background check
- Pass drug screening
- Office
- Dental insurance
- Vision insurance
Quick Apply
Manager of Technology
Yardmaster, Inc. —Blacklick, OH
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- 5 years
- ERP systems
- Dental insurance
- 401(k)
Quick Apply
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
IT System Administrator
Magna International —Lancaster, OH
- Full-time
- Computer science
- Computer Science
- ERP systems
- Profit sharing
- AD&D insurance
Quick Apply
Field Technician
Vinson —Hilliard, OH
- $0.67 per mile
- Overtime
- Classroom
- Computer science
- Clean driving record
- Mileage reimbursement
- Paid holidays
Quick Apply

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d
Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
5d

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Service Desk Technician

Community Choice Financial Family of Brands -
Dublin, OH

Apply Now

Job Details

Full-time
4 days ago

Benefits

Paid training
Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
On-the-job training
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Pet insurance

Qualifications

Customer communication
IT user and group management
Data permissions
Windows
Computer hardware
Desktop (troubleshooting support)
Desktop administration

Full Job Description

Your Opportunity:

Service Desk Technician

Dublin, OH (On-Site)

Shift: Tuesday - Saturday, 10am-7pm EST

The Service Desk Technician is responsible for providing first level support for PCs, other equipment, software/applications, and network connectivity while providing a high level of customer service and first call resolution.

What We Offer:

Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
PTO that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What We’re Looking For – Qualifications and Skills:

Associate’s degree or equivalent experience.
Minimum of one year of related work experience in a customer service environment required.
Microsoft Certified Professional, Network + and/or A+ Certification preferred.
Good understanding of common desktop operating systems, software, and hardware products such as Windows 10/11, Outlook, Edge/Chrome, Office 365, Dell PCs/laptops, and network printers required
Good understanding of Active Directory and experience performing basic functions such as permissions and password changes required
Experience performing basic network troubleshooting in an enterprise
Experience with Citrix and Citrix Management Console is a plus
Basic understanding of Exchange is a plus
Must be team oriented and have good customer service/communication skills
Ability to adjust to changing priorities, circumstances and direction required

What You’ll Do - Essential Duties and Responsibilities:

Utilize the company’s issue tracking system to document customer contacts, issues, and requests.
Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
Act as central point of contact between the customer and IT.
Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
Utilize IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.
May participate in release/regression testing of proprietary applications.
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
This is a full-time role that requires in-person attendance.

Workplace Awards & Recognition:

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

Our Purpose:

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you’d thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Please note, we do not accept unsolicited resumes from third-party recruitment firms or agencies.

#INDCORP

Apply Now

Refine Your Search

help desk manager jobs in columbus, oh

Service Desk Technician

Help Desk Technician

IT Help Desk Technician

Technical Support Specialist Tier I

IT Manager

IT Helpdesk Technician

Technology Solution Center Analyst Lead

Information Technology Supervisor 3 (PN 20079216)

Software Support Specialist I

Tech Support Lead

IT Help Desk Technician I

Manager of Technology

POS Support Agent

IT System Administrator

Field Technician

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