Top 9 "customer experience manager" Jobs in Columbus

Customer Experience Manager-Polaris Fashion Place
Victoria's Secret —Columbus, OH
- $23.00 - $31.40 an hour
- Weekends as needed
- Merchandising
- Mid-level
- Fair chance
- Flexible schedule
Customer Experience Manager
Five Below Inc —Columbus, OH
- From $15 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
Customer Experience Lead-Polaris Fashion Place
Victoria's Secret —Columbus, OH
- $18.00 - $22.50 an hour
- Weekends as needed
- Merchandising
- Mid-level
- Fair chance
- Flexible schedule
Full Time Customer Experience Manager
Michaels Stores —Columbus, OH
- $14.00 - $16.80 an hour
- Weekends as needed
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Customer Experience Manager
Michaels Stores —Reynoldsburg, OH
- $14.00 - $17.50 an hour
- Weekends as needed
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Retail Sales Support Specialist - Levi Strauss Young Mens, Easton - Part Time
Macy’s —Columbus, OH
- $15.00 - $20.54 an hour
- Part-time
- Merchandising
- Communication skills
- Entry level
- Store discount
- Paid holidays
Order Management Supervisor
Hyperion Materials & Technologies —Dublin, OH
- Extended hours
- Hybrid work
- Oracle
- 5 years
- Bachelor of Science
5d

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Automotive Service Manager
Confidential —Columbus, OH
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA…
$100,000 - $120,000 a year
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Leasing Manager
Confidential —Columbus, OH
Provide exceptional customer service to residents and potential clients, responding promptly to inquiries and resolving any issues in a professional and…
$48,000 - $60,000 a year
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6d

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Customer Experience Manager-Polaris Fashion Place
Victoria's Secret —Columbus, OH
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team,…
$23.00 - $31.40 an hour
Customer Experience Manager
Five Below Inc —Columbus, OH
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
From $15 an hour
Quick Apply

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Customer Experience Manager-Polaris Fashion Place

Victoria's Secret -
Columbus, OH

Apply Now

Job Details

Full-time
$23.00 - $31.40 an hour

Benefits

Flexible schedule

Qualifications

Customer communication
Retail industry sales team management experience
Visual merchandising
Managing retail teams
Operational management
Merchandising
Display design
Talent management
Managing store merchandising operations
Performance feedback (performance evaluation method)
Mid-level
Sales team management
Team development
Hiring
Professional development support
Decision making
Sales coaching
Customer engagement
Increasing sales revenue
Overseeing payroll
Leading team collaboration initiatives
Merchandising display arrangement
Talent career development
Sales leadership
Product placement
Customer satisfaction improvement
Retail management
Leadership
Management experience within retail industry
Cross-functional communication

Full Job Description

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description

A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.

Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Direct Reports as assigned:

Customer Experience Lead(s) and / or Associates

All Store Leadership Team responsibilities include:

Leading and demonstrating company values within the store.
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
Conducting associate observations and associate coaching.
Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
Linking results to behaviors and actions to drive top-line sales.
Independently managing labor hours within the store to drive top line sales and profit.
Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
Demonstrating and leading company policy and procedures.
Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

Click here for benefit details related to this position.

Minimum Salary: $23.00
Maximum Salary: $31.40

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

Passion for Victoria’s Secret Brand.
Ability to improve customer satisfaction and drive customer loyalty.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
A sense of self-awareness with an interest in seeking feedback to improve and develop.
Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
Ability to monitor/track progress and incorporate feedback into decision-making.
Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
Experience with influencing cross-functional partners in informal and formal settings to get things done.
Ability to work nights, weekends, and a flexible schedule.
Ability to stand for long periods and frequently bend, kneel, and lift.
Ability to use technology (headsets, mobile devices, computers).
3+ years of retail leadership experience preferred.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Apply Now

Refine Your Search

"customer experience manager" jobs in columbus

Customer Experience Manager-Polaris Fashion Place

Customer Experience Manager

Customer Experience Lead-Polaris Fashion Place

Full Time Customer Experience Manager

Customer Experience Manager

Retail Sales Support Specialist - Levi Strauss Young Mens, Easton - Part Time

Order Management Supervisor

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