Top 95 Satellite Jobs in Columbus

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Pre-Batch Material Handler
Sherwin-Williams —Columbus, OH
- $29.56 an hour
- Full-time
- 18 years or older
- Forklift
- Fair chance
4d
Senior Facility Planner
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Microsoft Word
- Background check
- Microsoft Excel
- Paid parental leave
- Disability insurance
12d
OTR Truck Driver
Jett Trucking, LLC —Ohio
- From $0.52 per mile
- Full-time
- No touch freight
- CDL A
- Mid-level
- Passenger ride along program
- Health insurance
Quick Apply
CDL A Reefer Teams - OTR
Decker Truck Line, Inc. —Ohio
- $165,000 - $180,000 a year
- No weekends
- DOT physical examination
- CDL A
- Mid-level
- Passenger ride along program
- Disability insurance
Quick Apply
PRN Auxiliary Communications (AuxC) Specialist
National Emergency Management and Response —Columbus, OH
- Part-time
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Flight Dynamicist
Leidos —Ohio
- $69,550 - $125,725 a year
- Full-time
- Hybrid work
- System design
- Master's degree
- Analysis skills
2d
Field Technician
EchoStar —Blacklick, OH
- From $21.25 an hour
- Weekends as needed
- Clean driving record
- Pass drug screening
- Driver's License
- Paid training
- Health savings account
Quick Apply
2d
PRN CDL Class A Driver
National Emergency Management and Response —Columbus, OH
- Extended hours
- Background check
- Heavy equipment operation
- DOT physical examination
Quick Apply
Flight Dynamicist
Leidos —Ohio
- $107,900 - $195,050 a year
- Full-time
- Hybrid work
- System design
- 8 years
- Analysis skills
PRN Advance Practice Provider
National Emergency Management and Response —Columbus, OH
- Part-time
- Background check
- Spanish
- Current TB test
Quick Apply
14d
Senior Manager, Inside Plant (ISP)
SPECTRUM —Columbus, OH
- $110,800 - $196,400 a year
- On call
- Writing skills
- Engineering
- Basic math
- Opportunities for advancement
Medical Assistant - ORN BOSM New Albany
SCA Health —New Albany, OH
- $18 - $27 an hour
- Full-time
- Spanish
- Clinic experience
- High school diploma or GED
- Disability insurance
- Health insurance
Associate Human Resources Generalist
Arrive Logistics —Columbus, OH
- Full-time
- Office
- Project management
- Bachelor's degree
- Free parking
- Paid parental leave
Quick Apply
NOW HIRING! Fiber Technician - Training and Benefits Provided
MasTec Advanced Technologies —Westerville, OH
- Up to $23 an hour
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Paid training
- Fuel card
Quick Apply
Detailer I
HEV —Grove City, OH
- Full-time
- Quality control
- Power tools
- 1 year
Field Engineer II
Acuative Corporation —Columbus, OH
- Overtime
- Clean driving record
- Microsoft Excel
- Mid-level
- Paid training
- Fuel card
Quick Apply
14d
Project Controls Analyst
Sargent Electric —Gahanna, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
Field Service Professional -Columbus, OH
Vivint —Columbus, OH
- $23.01 - $25.42 an hour
- Clean driving record
- Mid-level
- Driver's License
- Paid training
- Fuel card
Quick Apply
11h

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Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™
Columbus, OH

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Company Description

The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.

Job Description

Key Responsibilities include:

Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies.
Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
Proficiency in telephone and email etiquette.

Technical Proficiency:

Expertise in PC and Internet applications.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:

Consultative approach to customer service.
Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:

Ability to work in a high-volume environment while maintaining quality.
Ability to work independently and collaboratively within a team-oriented environment.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to prioritize competing tasks and deliver results effectively.
Ability to take ownership of work and execute projects.
Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education field
Salesforce Experience
Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Quick Apply

Refine Your Search

satellite jobs in columbus

Customer Service and Tech Support - Customer Support for Learning and Development

Enrollment Administrator - Customer Support for Learning and Development

Pre-Batch Material Handler

Senior Facility Planner

OTR Truck Driver

CDL A Reefer Teams - OTR

PRN Auxiliary Communications (AuxC) Specialist

Flight Dynamicist

Field Technician

PRN CDL Class A Driver

Flight Dynamicist

PRN Advance Practice Provider

Senior Manager, Inside Plant (ISP)

Medical Assistant - ORN BOSM New Albany

Associate Human Resources Generalist

NOW HIRING! Fiber Technician - Training and Benefits Provided

Detailer I

Field Engineer II

Project Controls Analyst

Field Service Professional -Columbus, OH

I want to receive the latest job alert for satellite in columbus

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