Required Experience, Education and Skills
Excellent customer service skills, understanding of cannabis product categories and applicable cannabis rules and regulations. Previous experience in a dispensary or regulated retail industry is strongly preferred. Strong communications skills are required as the Dispensary Specialist will encounter a variety of personalities and maintaining a professional and kind dialog with all customers is required. Ability to stand, sit, kneel, and lift up to 50 lbs. for extended periods of time.
Core Job Duties
Customer Service and Facility Upkeep:
Greet patients and caregivers as they enter the dispensary. Provide orientations and tours for first-time customers.
Communicate with the Receptionist(s) to maintain patient traffic flow and maximize sales and customer satisfaction.
Package patient orders while ensuring proper quantity, weight, labeling, and discounts are applied.
Respond to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.
Maintain organization of dispensary and waiting room through daily upkeep and light cleaning.
Maintain quality and appearance of the dispensary sales room, display cases, and check for expiration dates or defective products.
Medical Marijuana Education and Guidance:
Maintain knowledge of all medicine, products, and services provided, as well as applicable state and local laws.
Educate patients and caregivers on medicating options and methods, strain information, medicine effectiveness for specific ailments, and cultivation methods.
Provide educational materials and resources for patients and caregivers as needed.
Record specific requests, preferences, and notifications for patients and caregivers using Flowhub’s Point-of-Sale system.
Maintain awareness of patient input and suggest changes to improve service or product.
Documentation:
Ensure accurate information is recorded for all patient and caregiver registration, sales, and preferences.
Communicate inventory levels with the Inventory Manager and assist with menu updates as needed.
Coordinate with the dispensary manager as needed.
Additional Duties as Required
Prepare patient and caregiver online orders.
Assist managers with research, communications, or any other assigned projects/task.
Comply with MSMC's current policies and procedures and applicable state and local laws.
Assists with research, communications, or any other assigned projects/tasks.
Job Skills
Customer service skills. Accurate data-entry and record keeping. Experience with Metrc and Flowhub system preferred. Basic knowledge of medical marijuana policy and law. Ability to work in a fast-paced, changing, and challenging environment. Ability to make decisions as necessary with oversight when needed. Proficiency in windows-based software and internet navigation.
Job Scope
Operates with direct supervision from the Dispensary Manager. Follows established policies and procedures and contributes to the development of new concepts, policies, and procedures, as necessary to perform job duties and tasks.
