Top 929 Customer experience leader Jobs in Columbus

Customer Service Team Leader
battleface —Columbus, OH
- Full-time
- Remote
- Mid-level
- Leadership
- 2 years
Quick Apply
6d
Residential Lead Electrician - Take Home Vehicle & Fuel Card
Five Star Home Services —Canal Winchester, OH
- $29 - $34 an hour
- Overtime
- Background check
- Clean driving record
- Mid-level
- Fuel card
- Health savings account
Quick Apply
1d
Hospitality Lead
Bojangles —Delaware, OH
- $44,000 - $52,000 a year
- Full-time
- No education required
- ServSafe
- Mid-level
- Paid training
- Health insurance
Quick Apply
Lead Install - Countertops
Sims-Lohman, Inc. —Columbus, OH
- $26 - $28 an hour
- Background check
- Management
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Mr. Rooter-Excavation Crew Leader
Trades Holding —Blacklick, OH
- Construction site
- CDL A
- Mid-level
- Paid training
- Health insurance
Quick Apply
Electrical Installer Lead
Peterman Brothers —Columbus, OH
- $25 - $35 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Fuel card
- Paid holidays
Quick Apply
Crew Leader - Maintenance
Yellowstone Landscape —Plain City, OH
- $21 an hour
- Full-time
- Spanish
- Clean driving record
- Heavy equipment operation
- Health insurance
- Dental insurance
Quick Apply
Crew Leader - Enhancement
Yellowstone Landscape —Plain City, OH
- Full-time
- Spanish
- Clean driving record
- English
- Health insurance
- Dental insurance
Quick Apply
ECLC Co-Lead Teacher
THE JEWISH COMMUNITY CENTER OF GREATER COLUMBUS —New Albany, OH
- $18.00 - $22.50 an hour
- Full-time
- Classroom
- Bachelor of Science
- Mid-level
Quick Apply
2d
Deli Bakery Team Leader
Meijer —Canal Winchester, OH
- Full-time
- Mid-level
- High school diploma or GED
- Bakery
- Store discount
- Paid parental leave
13d
Sales Lead
Jockey International Global Inc —Sunbury, OH
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid time off
Quick Apply
8d
Barista/Team Lead
Sweetwaters Coffee & Tea —Dublin, OH
- $10.50 - $20.00 an hour
- Weekends as needed
- Serving
- 18 years or older
- Mid-level
- Paid training
- Employee discount
Quick Apply
3d
Team Leader / Shift Manager – Tous les Jours Bakery & Café
Tous Les Jours Bakery & Cafe —Plain City, OH
- $17 - $19 an hour
- Part-time
- Mid-level
- Bakery
- US work authorization
- Employee discount
Quick Apply
Operations Lead
ODW Logistics Inc —Lockbourne, OH
- Overtime
- Mid-level
- Forklift
- 3 years
- Paid holidays
- Health insurance
Quick Apply
LEAD APPLICATIONS ENGINEER - Epic Optime/Anesthesia
TriHealth —Ohio
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Dynamic Sales Leader to Build and Lead High-Performance Door-to-Door Sales & Canvassing Teams
Allstate Exteriors —London, OH
- From $100,000 a year
- Full-time
- Google Workspace
- Driver's License
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Team Leader - Moo Moo Express Car Wash
Express Wash Concepts LLC —Dublin, OH
- From $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to stand for extended periods
- Outdoor work
- Tuition reimbursement
- 401(k) matching
Quick Apply
13d
Credentialing Coordinator, Lead
Orthopedic One —Westerville, OH
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
Trainer Lead
ODW Logistics Inc —Lockbourne, OH
- Mid-level
- Forklift
- Bachelor's degree
Quick Apply
8d
Quality Lead
ODW Logistics Inc —Lockbourne, OH
- $21.25 an hour
- Mid-level
- Warehouse
Quick Apply
6d

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customer experience leader jobs near columbus

Customer Service Team Leader

battleface -
Columbus, OH

Quick Apply

Job Details

Full-time
6 days ago

Qualifications

Customer communication
Managing teams in a customer support role
Coaching
Employee relationship building
Incident Escalation
Managing clients in a customer support role
Team development
Data interpretation
Productivity software
International corporation experience
Technical Proficiency

Full Job Description

about us: battleface is building a humanity-focused travel insurance company that brings people and the world together.

For too long, travel insurance has focused on the company rather than the customer. We’re changing that by connecting travelers with customized insurance solutions that provide the right coverage at the right price, where and when they need it.

We’re looking for a Customer Service Team Leader to provide hands-on support, coaching, and day-to-day guidance to a team serving customers across multiple channels and geographies.

about you: You’re an experienced contact center leader who embraces innovation, technology, and the opportunity to help others. You use data and customer feedback to guide decisions, improve performance, and support our core principles.

You’ll help move our global operations forward by delivering an exceptional customer experience and developing a capable, confident, and engaged team.

In this role, you will:

Provide day-to-day leadership, support, and direction to Customer Service team members.
Coach team members through regular feedback, one-to-one conversations, and practical development plans.
Help onboard and train new team members including the creation and management of knowledge resources.
Monitor service, quality, productivity, and workload in an omnichannel environment.
Participate in quality-calibration sessions to promote fair and consistent evaluations.
Support customer and system escalations, taking ownership of complex cases when needed.
Share frontline feedback on business initiatives, processes, and technology that affect the Customer Service team or customer journey.
Foster a supportive and accountable team environment built on active listening, patience, empathy, and kindness.
Step into frontline customer-support activity when service levels or business needs require it.

essentials

At least two years of experience in a team leader, supervisor, senior agent, or comparable customer-service leadership role.
Experience coaching and supporting customer-service colleagues.
Experience working remotely and with remote or international teams.
Ability to interpret and manage a high volume of information and performance data.
A strong sense of urgency and the ability to adapt to changing priorities in a fast-paced environment.
The ability to quickly adjust to evolving product and partner needs.
Excellent written and verbal communication skills.
Confidence handling complex customer issues and escalations.
Broadly technically proficient including experience with Microsoft Office.

even better

Professional experience in the travel insurance industry.
Travel insurance, property and casualty, or accident and health licensing.
Experience working in a technology-focused startup or high-growth business.
Experience supporting customers across multiple countries and time zones.
Personal experience with international travel.

your focus on impact

Most importantly, you:

Consistently aim to exceed relevant and evolving goals.
Set intentional objectives that improve team performance and the customer experience.
Build strong relationships that help us fulfill our mission of creating a humanity-focused travel insurance company.
Balance accountability with empathy, helping team members grow while maintaining high standards.
Look for practical ways to make the customer and team-member experience better.

Quick Apply

Refine Your Search

customer experience leader jobs in columbus

Customer Service Team Leader

Residential Lead Electrician - Take Home Vehicle & Fuel Card

Hospitality Lead

Lead Install - Countertops

Mr. Rooter-Excavation Crew Leader

Electrical Installer Lead

Crew Leader - Maintenance

Crew Leader - Enhancement

ECLC Co-Lead Teacher

Deli Bakery Team Leader

Sales Lead

Barista/Team Lead

Team Leader / Shift Manager – Tous les Jours Bakery & Café

Operations Lead

LEAD APPLICATIONS ENGINEER - Epic Optime/Anesthesia

Dynamic Sales Leader to Build and Lead High-Performance Door-to-Door Sales & Canvassing Teams

Team Leader - Moo Moo Express Car Wash

Credentialing Coordinator, Lead

Trainer Lead

Quality Lead

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