Top 122 Customer relations manager Jobs in Columbus

Customer Service Manager
Greif —Delaware, OH
- $108,400 - $184,600 a year
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Manager, Customer Solutions
Impact.com —Columbus, OH
- $90,000 - $110,000 a year
- Hybrid work
- Office
- Mentoring
- Recruiting
- Health insurance
- 401(k)
Quick Apply
Client Relations Manager
Forge Biologics —Columbus, OH
- Full-time
- Office
- 3 years
- Presentation skills
- Paid parental leave
- Disability insurance
Quick Apply
Customer Success Manager (CSM)
Sproutward —Dublin, OH
- Email
- Remote
- Mid-level
- Bachelor's degree
- 1 year
Customer Care Manager
Vantage Point Logistics (VPL) —Westerville, OH
- Full-time
- Hybrid work
- Research
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
6d
Regional Sales Manager- Central & Southeast Ohio
Kappus Company —Columbus, OH
- Full-time
- Background check
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Wellness program
- Health savings account
Quick Apply
Commercial Fitness Equipment Account Manager
Health and Fitness —Columbus, OH
- $50,000 - $150,000 a year
- Full-time
- Computer literacy
- Mid-level
- Driver's License
- Health insurance
Quick Apply
10d
Territory Sales Manager
The N2 Company —Columbus, OH
- Hybrid work
- Mid-level
- High school diploma or GED
- Flexible schedule
Quick Apply
Account Manager (B2B) (Customer Account Partner)
SkySource Solutions Inc. —Dublin, OH
- $21.44 - $24.04 an hour
- Contract
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Account Manager
PERI —Columbus, OH
- $70,000 - $80,000 a year
- Online Application
- Mid-level
- Presentation skills
- Continuous improvement
- Paid holidays
- Health insurance
Business Development Manager - Commercial Roofing
Roofing Talent America —Columbus, OH
- $70,000 - $100,000 a year
- Email
- Residential
- 3 years
- Business development
- Fuel card
- Paid holidays
Quick Apply
Territory Sales Manager
The N2 Company —Delaware, OH
- Hybrid work
- Mid-level
- High school diploma or GED
- Flexible schedule
Quick Apply
Inside Sales Account Manager
Employment Solutions —Gahanna, OH
- $63,000 - $80,000 a year
- Full-time
- Office
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
5d
Outside Account Manager
State Industrial Products —Columbus, OH
- $45,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
GEV ELEC Strategic Account Manager
GE Vernova —Ohio
- $151,400 - $252,200 a year
- Full-time
- Remote
- 5 years
- Pass drug screening
- Master's degree
- Paid parental leave
- Paid holidays
Customer Success Manager - Contract Renewals and Subscriptions
MCNAUGHTON-MCKAY ELECTRIC CO —Columbus, OH
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
Impact Manager, Customer Success
RQI Partners —Columbus, OH
- $100,000 - $105,000 a year
- 5 years
- Research
- Driver's License
- Profit sharing
- Health savings account
Quick Apply
National Account Manager
Securitas Security Services —Columbus, OH
- $90,000 - $95,000 a year
- Full-time
- 18 years or older
- 3 years
- High school diploma or GED
- AD&D insurance
- Paid holidays
4d
Pharmacy Benefit Management (PBM) Client Experience Manager
CVS Health —Columbus, OH
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
12d

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Customer Service Manager

Greif -
Delaware, OH

Apply Now

Job Details

Full-time
$108,400 - $184,600 a year

Benefits

Health insurance
Dental insurance
Paid time off

Qualifications

Customer communication
Stakeholder engagement
Performance improvement leadership
Customer relationship building
Bachelor's degree in communications
Managing teams in a customer support role
Team leadership
Operational management
Coaching
Customer satisfaction tracking
ERP systems
Bachelor's degree in business
Employee retention
Metrics Reporting
Frontline customer support management
Managing clients in a customer support role
Team development
Hiring
Key Performance Indicators
Analysis skills
Policy & process development
Professional development support
Bachelor's degree
Customer engagement
Quality compliance management
Conflict management
Recruiting
Organizational skills
Communications
Management reporting

Full Job Description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company's Customized Polymer , Sustainable Fiber , Durable Metal , and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

OUR VISION:

Being the customer service company in the world.

OUR PURPOSE:

Creating packaging solutions for life’s essentials.

Job Requisition #:

034248 Customer Service Manager (Open)

Job Description:

The Customer Service Manager is responsible for leading the customer service function to deliver an exceptional customer experience while driving operational efficiency, team performance, and continuous improvement. This role oversees customer service operations, develops and coaches high-performing teams, and partners cross-functionally with Sales, Supply Chain, Operations, Finance, and other business functions to ensure timely and effective resolution of customer needs.

The Customer Service Manager plays a key leadership role in building strong customer relationships, improving service delivery processes, establishing performance standards, and driving a culture of accountability, collaboration, and customer focus across the organization.

Key Responsibilities

Lead and manage the day-to-day operations of the Customer Service function, ensuring high levels of customer satisfaction and service performance.
Recruit, develop, coach, and lead customer service professionals, fostering a positive and high-performing team environment.
Establish and monitor customer service KPIs, service standards, and operational metrics to drive continuous improvement and accountability.
Manage escalated customer issues and complex service situations, ensuring timely resolution and strong customer relationships.
Partner closely with Sales, Operations, Supply Chain, Finance, and Logistics teams to align on customer priorities and business objectives.
Develop, implement, and maintain customer service policies, procedures, and best practices to improve operational efficiency and customer experience.
Analyze customer feedback, service trends, and operational data to identify improvement opportunities and implement corrective actions.
Lead process improvement initiatives focused on responsiveness, order management, communication, and customer satisfaction.
Communicate departmental goals, expectations, and performance results while supporting employee development, engagement, and retention.
Support strategic customer initiatives, business reviews, and service-related projects that enhance long-term customer partnerships.
Ensure compliance with company policies, quality standards, and operational procedures.
Perform other duties and responsibilities as assigned.

Education and Experience

Bachelor’s degree in Business, Supply Chain, Operations, Communications, or related field preferred.
10+ years of progressive customer service, operations, or commercial support experience.
Prior leadership experience managing customer service teams in a manufacturing, industrial, or supply chain environment preferred.
Experience working in ERP systems, CRM platforms, and customer order management environments.

Knowledge and Skills

Strong leadership and team development capabilities with experience managing and coaching professional-level staff.
Excellent customer relationship management and conflict resolution skills.
Strong analytical and problem-solving abilities with a focus on operational improvement and service excellence.
Excellent communication and interpersonal skills with the ability to collaborate across functions and influence stakeholders.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Experience developing KPIs, reporting metrics, and customer service performance standards.
Proficiency in Microsoft Office, ERP systems, CRM platforms, and customer service technologies.
Demonstrated ability to drive continuous improvement and operational efficiency initiatives.

At Greif , we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Compensation Range:

The pay range for this position is $108,400.00 - $184,600.00. Typically, a competitive wage for new hires will fall between $120,000.00 to $130,000.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement:

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com . All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif .

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.

Apply Now

Refine Your Search

customer relations manager jobs in columbus

Customer Service Manager

Manager, Customer Solutions

Client Relations Manager

Customer Success Manager (CSM)

Customer Care Manager

Regional Sales Manager- Central & Southeast Ohio

Personal Lines Service Team Lead

Commercial Fitness Equipment Account Manager

Territory Sales Manager

Account Manager (B2B) (Customer Account Partner)

Account Manager

Business Development Manager - Commercial Roofing

Territory Sales Manager

Inside Sales Account Manager

Outside Account Manager

GEV ELEC Strategic Account Manager

Customer Success Manager - Contract Renewals and Subscriptions

Impact Manager, Customer Success

National Account Manager

Pharmacy Benefit Management (PBM) Client Experience Manager

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