Top 60 Customer service excellence analyst Jobs in Columbus

Financial Service Analyst- Remote
MyComputerCareer Inc —Columbus, OH
- $21.15 - $22.11 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Financial services
Quick Apply
IT Project Analyst (In-Person Daily)
Columbus Regional Airport Authority —Columbus, OH
- $65,000 - $85,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
Consumer Finance Analyst
Improveit Home Remodeling —Columbus, OH
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
11d
Epic Pharmacy Analyst
OhioHealth —Columbus, OH
- Full-time
- Microsoft Access
- Microsoft Office
- Analysis skills
5d
Supply Chain Analyst
Victoria's Secret —Reynoldsburg, OH
- $67,700 - $88,830 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
Principal Operational Excellence Analyst
Bread Financial —Columbus, OH
- $133,500 - $278,200 a year
- Full-time
- Writing skills
- 11+ years
- High school diploma or GED
- Paid parental leave
- Paid holidays
IRB Protocol Analyst
The Ohio State University —Columbus, OH
- $21.35 - $27.88 an hour
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Flexible schedule
6d
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
13d
Assistant/Associate Analyst, Transportation
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Mid-level
- Analysis skills
- Project management
- Store discount
- Paid parental leave
13d
Analyst, Business
4 Over llc —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Research
- AD&D insurance
- Paid holidays
2d
Senior Investigative Analyst
Victoria's Secret —Reynoldsburg, OH
- $59,300 - $77,805 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
Assistant/Associate Analyst, Inventory Operations
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Merchandising
- Mid-level
- Office
- Store discount
- Paid parental leave
Technical Business Analyst
4 Over llc —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Mid-level
- Analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
Procurement Analyst-Consultant
AEP Service Corporation —New Albany, OH
- $74,551 - $109,543 a year
- Full-time
- Customer service
- Mid-level
- Office
- Tuition reimbursement
5d
Transportation Sr Analyst
The Scotts Miracle-Gro Company —Marysville, OH
- $87,600 - $103,100 a year
- Full-time
- Engineering
- Mid-level
- Finance
- Health insurance
- Dental insurance
Analyst, Associate Technology Support (Columbus)
Victoria's Secret —Reynoldsburg, OH
- $59,300 - $77,805 a year
- Full-time
- Ability to walk for extended periods
- English
- Windows
AI Insights & Governance Analyst
Vertiv —Westerville, OH
- Mid-level
- AWS
- Analysis skills
Global Business Performance Analyst
Vertiv —Westerville, OH
- Office
- 3 years
- Finance
2d
ServiceNow Business Analyst
Vertiv —Westerville, OH
- Mid-level
- 3 years
- US work authorization
Data Analyst
Central Insurance Company —Dublin, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance

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customer service excellence analyst jobs near columbus

Financial Service Analyst- Remote

MyComputerCareer Inc -
Columbus, OH

Quick Apply

Job Details

Full-time
$21.15 - $22.11 an hour

Qualifications

Loan file preparation
Customer communication
Financial services customer support
Professional ethics
Awarding federal financial aid
Scanning
Mid-level
Compliance reporting
Salesforce Cloud
Bachelor's degree
Case review audits
Task prioritization
Decision making
Student support
Video communication
Loan operations reporting
Data interpretation
Financial services
CRM system proficiency
Customer support for financial loans
Educational assistance administration
Financial compliance

Full Job Description

About MyComputerCareer (MyCC):

At MyComputerCareer, we’re transforming lives through tech education! Our mission-driven team is dedicated to helping students achieve life-changing careers in IT. With a family-like culture rooted in Love, Customer First, Excellence, and Ethics, we’re focused on making a lasting impact. Join us and be part of a dynamic, fast-paced environment where your contributions truly matter.

Compensation: $43-46K (hourly, non exempt)

Location: Remote

Hours: M-Thursday 11am-8pm, Friday 10am-7pm EST. May work Saturdays to support deadline weeks.

Candidates can reside in one of the following states: AL, AR, AZ, FL, GA, ID, IN, KY, LA, MI, MO, MS, NC, NV, OH, OK, SC, PA, TN, TX, UT, VA, and WI

PURPOSE OF POSITION:

The Financial Services Analyst is an individual who is responsible for the overall process within the Financial Services Department. The Financial Services Analyst also is responsible for maintaining confidentiality of the financial aid information. This role will report any issues or improvement plans to the Director of Financial Services. This role will also help in the development of the financial aid department within the organization.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Ensure compliance and accurate information provided to students.
Review and audit files upon submission from the FAC’s.
Create Award Letter and FASApp.
Issue and maintain award letters as appropriate.
Maintain/update the certified loan report.
Complete the financial aid file once a student has gone through the entire process of FA.
Help students obtain funding through various programs available.
Prepare, explain and supply applicants with appropriate documents to make informed decisions regarding financial aid.
Analyze timing of funding of students.
Update Salesforce appropriately in the financial aid section regarding funding score, etc.
Verify funding amounts and order funds as appropriate.
Participate in financial aid meetings and events.
Download vouchers and verify funding of those vouchers. Scan, upload and email vouchers as necessary.
Issue borrower notifications.
Provide exit counseling.
Run enrollment reporting and add new student’s to NSLDS transfer monitor list.
Perform miscellaneous duties as assigned.

KEY COMPETENCIES:

Demonstrating professionalism, trustworthiness, and ethics
Communicating effectively (oral and written)
Analyzing and paying close attention to detail
Managing priorities and multitasking
Making decisions and solving problems
Demonstrating a customer-first mentality

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor’s degree or a combination of education and experience.
2 years’ experience in a customer facing role preferred
2 years’ experience in financial aid role preferred
Salesforce experience a plus

PHYSICAL AND COGNITIVE DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

Listen to students and employees (via phone and/or video) and communicate verbal and written feedback. Must be able to exchange accurate information in these situations.
Observe the student documents and detect concerns or areas for improvement.
Frequently move about the office and customer/prospect locations in diverse environments.
Maintain a high level of consistent cognitive function.
Stoop, kneel or crouch when maneuvering the office environment.
Lift up 25lbs at times.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their manager.

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Refine Your Search

customer service excellence analyst jobs in columbus

Financial Service Analyst- Remote

IT Project Analyst (In-Person Daily)

Consumer Finance Analyst

Epic Pharmacy Analyst

Supply Chain Analyst

Principal Operational Excellence Analyst

IRB Protocol Analyst

Technology Solution Center Analyst Lead

Assistant/Associate Analyst, Transportation

Analyst, Business

Senior Investigative Analyst

Assistant/Associate Analyst, Inventory Operations

Technical Business Analyst

Procurement Analyst-Consultant

Transportation Sr Analyst

Analyst, Associate Technology Support (Columbus)

AI Insights & Governance Analyst

Global Business Performance Analyst

ServiceNow Business Analyst

Data Analyst

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