Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Warehouse Associate
P&I Supply —Columbus, OH
- $17 - $20 an hour
- 8 hour shift
- Microsoft Excel
- High school
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Room Attendant
VISTA HOST INC —Columbus, OH
- From $13 an hour
- Part-time
- Hotel
- Ability to lift 50 pounds
- Ability to stand for extended periods
- Paid holidays
- Disability insurance
Quick Apply
Leasing Associate
AION Management LLC —Columbus, OH
- Weekends as needed
- Microsoft Excel
- English
- Office
Quick Apply
3d
Optometry Front Desk/Billing
EyeCare Associates —Reynoldsburg, OH
- Full-time
- Entry level
- Under 1 year
- Paid holidays
- 401(k)
Quick Apply
HR Administrative Assistant
HEART OF OHIO FAMILY HEALTH CENTERS —Columbus, OH
- $22 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
7d
Hotel Front Desk Clerk - Full Time
Springhill Suites by Marriott Columbus Easton Area —Columbus, OH
- From $16.50 an hour
- Full-time
- Background check
- Customer service
- Hotel
- Free parking
- Health savings account
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
8d
Front Desk Clerk
Marriott Columbus OSU —Columbus, OH
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Patient Registration Representative
OhioHealth —Columbus, OH
- Full-time
- Hospital
- Computer literacy
- High school diploma or GED
14d
Clerical Talent Acquisition- Employment Center (Contract)
Victoria's Secret —Reynoldsburg, OH
- $24.00 - $31.50 an hour
- Overtime
- Computer literacy
- Research
- Office
Medical Clinic Receptionist
Planned Parenthood of Greater Ohio —Columbus, OH
- $18 an hour
- Full-time
- Writing skills
- Administrative experience
- High school diploma or GED
Front Desk Representative
Hotel LeVeque, Autograph Collection —Columbus, OH
- $16 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Commuter assistance
- Paid holidays
Quick Apply
11h
Youth Advocate, 1st Shift, PT
Star House —Columbus, OH
- $21 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Case management
- Paid time off
- Parental leave
Quick Apply
Front Desk Clerk- Full Time
Hyatt House Columbus OSU/Short North —Columbus, OH
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Warehouse Associate
Mayer —Columbus, OH
- Overtime
- Sales
- Customer service
- Computer literacy
- Commuter assistance
- Health savings account
Quick Apply
Call Center Customer Service Agent
Fortuity —Columbus, OH
- $16 - $20 an hour
- Seasonal
- Writing skills
- High school diploma or GED
- Communication skills
- Free parking
- Opportunities for advancement
Quick Apply
9d
Retail Sales Associate- Easton Town Center (OH)
LEGO —Columbus, OH
- $17.25 - $18.25 an hour
- Part-time
- Background check
- Merchandising
- Pass drug screening
- Disability insurance
- Family leave
6d
Full-Time Front Desk Associate
SpringHill Suites, Columbus OSU —Columbus, OH
- $16.50 - $18.00 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Health insurance
- Dental insurance
Quick Apply
6d
Help Desk Support Specialist
Franklin International —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply

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desk associate jobs near columbus

Technical Support Specialist

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Client rapport building
Equipment troubleshooting
Windows
Desktop applications
Customer support
Productivity software
Technical Proficiency

Full Job Description

Store Technology Support Specialist (Help Desk)

Remote Columbus, OH

We are seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This is a highly phone-intensive role requiring exceptional communication, problem-solving, and customer service skills. The ideal candidate thrives in a fast-paced support environment, enjoys helping others, and can confidently troubleshoot technical and operational issues while maintaining a positive customer experience.

This position serves as the first point of contact for store associates requiring assistance with hardware, software, point-of-sale (POS), networking, and procedural issues. Success in this role requires strong troubleshooting abilities, attention to detail, accurate documentation, and the ability to remain composed during both routine and urgent situations.

Key Responsibilities

Customer Support & Issue Resolution

Serve as the primary support contact for retail store associates experiencing technology-related issues.
Provide high-quality customer service while managing a high volume of inbound phone calls.
Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.

Troubleshooting & Technical Support

Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize operational disruptions.

Documentation & Process Management

Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
Maintain detailed records that support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership teams.
Follow established support procedures while ensuring compliance with service standards.

Corporate & Cross-Functional Support

Provide technical support assistance to corporate associates through email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

Qualifications

Required

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Preferred

Experience supporting retail technology environments.
Knowledge of Apple iOS devices and mobile technologies.
Experience supporting Point-of-Sale (POS) hardware and software.
Understanding of telecommunications equipment, wiring, and related services.
Experience using remote access and remote troubleshooting tools.

Required Candidate Screening Criteria

All candidates must include a typing test score of 50 WPM or higher on their resume.

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Work Location: In person

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desk associate jobs in columbus

Technical Support Specialist

Warehouse Associate

Room Attendant

Leasing Associate

Optometry Front Desk/Billing

HR Administrative Assistant

Hotel Front Desk Clerk - Full Time

Help Desk Technician - Tier 2

Front Desk Clerk

Patient Registration Representative

Clerical Talent Acquisition- Employment Center (Contract)

Medical Clinic Receptionist

Front Desk Representative

Youth Advocate, 1st Shift, PT

Front Desk Clerk- Full Time

Warehouse Associate

Call Center Customer Service Agent

Retail Sales Associate- Easton Town Center (OH)

Full-Time Front Desk Associate

Help Desk Support Specialist

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Store Technology Support Specialist (Help Desk)

Key Responsibilities

Customer Support & Issue Resolution

Troubleshooting & Technical Support

Documentation & Process Management

Corporate & Cross-Functional Support

Qualifications

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Preferred

Required Candidate Screening Criteria

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