Top 4 Desk support tech ii Jobs in Columbus

IT Services Specialist II, Service Desk
Quantum Health —Dublin, OH
- Computer science
- Computer Science
- Mid-level
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Storage Architect
AGE Solutions —Columbus, OH
- From $105,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid training
- Paid parental leave
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Cloud Storage Engineer
AGE Solutions —Columbus, OH
- From $100,000 a year
- Full-time
- System design
- Office
- Continuous improvement
- Paid training
- Paid parental leave
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —Columbus, OH
- $22 - $36 an hour
- Full-time
- Sales
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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IT Services Specialist II, Service Desk
Quantum Health —Dublin, OH
General troubleshooting and support of company computers, peripherals, and phones by answering users’ questions and resolving issues via telephone, remote…
Quick Apply
Storage Architect
AGE Solutions —Columbus, OH
The Storage Architect provides advanced technical expertise to a DoD storage team and supports develop of innovative solutions for complex infrastructure…
From $105,000 a year
Quick Apply

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desk support tech ii jobs near columbus

IT Services Specialist II, Service Desk

Quantum Health -
Dublin, OH

Quick Apply

Job Details

Qualifications

Desktop computer repair
Knowledge management
Computer science
Computer Science
iOS support
IT user and group management
MCP
MCSE
iOS
In-person customer service
Hardware maintenance
Android support
Mid-level
Windows
Software installation
Bachelor's degree
Internal employee customer service
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Computer management
CompTIA Network+
Customer support ticket management
Desktop applications
Organizational skills
Technical writing
Customer service knowledge base
Telephone systems
Productivity software
Systems analysis

Full Job Description

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The IT Services Specialist II will work independently with general supervision to provide in-depth customer service, end-user desktop support and technical guidance for internal employees and some support for external users of customer/client facing Web sites and services. This Specialist will interact and collaborate with IT Operations, IT Engineering, and business users regularly to help resolve or escalate issues.

Location: This position is located at our Dublin, OH campus.

What you’ll do (Essential Responsibilities)

General troubleshooting and support of company computers, peripherals, and phones by answering users’ questions and resolving issues via telephone, remote sessions or in-person visits.
Ticket creation and complex problem resolution based on monitoring ticketing system and answering support calls. Tracking and documenting ticket progress and resolution within ticket tracking system.
Troubleshooting and maintaining hardware and software required for day-to-day operations.
Provide IT support for projects.
Replacing and testing hardware and software at user’s desk in office.
Systems administration including user account creation and maintenance for all end-user services, internal and external.
Contribute to team’s technical knowledge base; creating new and maintaining existing documentation.
User administration in various telecommunication systems for daily operations of business.
All other duties as assigned.

What you’ll bring (Qualifications)

Education: Bachelor’s degree in computer science or related field preferred, or equivalent work experience.
Certifications: CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent.
Computer skills: Systems analysis; Microsoft Office applications, Office 365, Windows 11 OS, iOS and Android OS.
2 or more years’ experience working with PC hardware and software for installation and advanced support.
1 or more years’ experience demonstrating strong customer service and organizational skills.
Demonstrated ability to interact in a positive, respectful manner, Living Quantum Health’s Core Values.
Ability to work independently and self-direct with limited need for day-to-day supervision.
Ability to effectively organize, prioritize tasks; multi-task and manage time.
Ability to lift 50 pounds.
A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

#LI-AK1 #LI-Onsite

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desk support tech ii jobs in columbus

IT Services Specialist II, Service Desk

Storage Architect

Cloud Storage Engineer

Service Technician, HVAC Repair

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