Top 612 Director customer experience & strategy Jobs in Columbus

Director, Customer Relations
4 Over llc —Columbus, OH
- $140,000 - $170,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
Tax Director (Partnership Track)
Perks Pusateri & Company —Westerville, OH
- $110,000 - $150,000 a year
- Full-time
- CPA
- Office
- Bachelor's degree
- Continuing education credits
- Paid holidays
Quick Apply
3d
21st Century Site Director United Schools Network
YWCA Columbus —Columbus, OH
- $52,000 - $54,000 a year
- Full-time
- Background check
- School experience
- Classroom
Quick Apply
IT Director of Professional Services
EasyIT —Dublin, OH
- $90,000 - $120,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
CPA Tax Director
Golden Reserve LLC —Dublin, OH
- $125,000 - $175,000 a year
- Full-time
- CPA
- Bachelor of Science
- Office
- Dental insurance
- Paid time off
Quick Apply
6d
Safety and Training Director – Electrical Utilities
FindTalent —Columbus, OH
- Full-time
- Management
- Bachelor's degree
- Senior level
- Opportunities for advancement
Quick Apply
Assistant Director, Clinical Pharmacy
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- 5 years
- Pass drug screening
Sales Director
Urban Express Charter —Columbus, OH
- $40,000 - $126,800 a year
- 8 hour shift
- CRM software
- Up to 50% travel
- Sales
- Paid holidays
- Dental insurance
Quick Apply
Family Practice Physician/Medical Director
Southeast Healthcare —Columbus, OH
- Medicine
- Management
- Senior level
- Loan repayment program
- Dental insurance
Quick Apply
Regional Install Director
Home Genius Exteriors West —Columbus, OH
- $100,000 - $115,000 a year
- Full-time
- 5 years
- Senior level
- Leadership
- Opportunities for advancement
Quick Apply
Director of Diversity, Equity, and Inclusion
The Buckeye Ranch —Grove City, OH
- Full-time
- Background check
- Pass drug screening
- 3 years
- Disability insurance
- Health insurance
Quick Apply
8d
Student & Young Adult Ministry Director
CCCHURCH —Columbus, OH
- $45,000 - $55,000 a year
- Full-time
- Google Workspace
- High school
- Mid-level
- Tuition reimbursement
- Paid time off
Quick Apply
Director, SC Finance
1-800-FLOWERS.COM, Inc. —Westerville, OH
- From $150,000 a year
- Full-time
- Hybrid work
- Oracle
- Finance
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Medical Director - Psychiatrist - Columbus OH
The Recovery Village —Columbus, OH
- $350,000 - $400,000 a year
- Full-time
- Medicine
- Psychiatry
- Addiction Medicine
- Health savings account
- Paid holidays
Quick Apply
Regional Maintenance Director
Confidential —Columbus, OH
- $125,000 - $140,000 a year
- Full-time
- Residential
- Supervising experience
- Travel
- Health insurance
- Dental insurance
Quick Apply
4d
Culinary Director - Relocation Assistance Available
HHS —Columbus, OH
- Full-time
- Hospital
- ServSafe
- 5 years
- Relocation assistance
- Health insurance
Quick Apply
Sales Director
Mayfair Village Retirement Center —Columbus, OH
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Corporate Human Resources Director- Worthington, Ohio
Interim HealthCare —Worthington, OH
- Full-time
- Management
- 5 years
- Public speaking
Quick Apply
2d
Corporate Human Resources Director- Worthington, Ohio
Interim HealthCare —Columbus, OH
- Full-time
- Management
- 5 years
- Public speaking
Quick Apply
2d
Activities Director - West Park Care Center
Optalis Health and Rehabilitation —Columbus, OH
- Mid-level
Quick Apply

I want to receive the latest job alert for director customer experience & strategy in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director customer experience & strategy jobs near columbus

Culinary Director jobs in Columbus, OH

Director Of Pharmacy jobs in Columbus, OH

Sales Director jobs in Columbus, OH

Medical Director jobs in Columbus, OH

Director Of Human Resources jobs in Columbus, OH

Director Of Finance jobs in Westerville, OH

Regional Director jobs in Columbus, OH

Director jobs in Columbus, OH

Activities Director jobs in Columbus, OH

Family Medicine Physician jobs in Columbus, OH

Customer Relations Representative jobs in Columbus, OH

Culinary Director jobs in San Francisco Bay Area, CA

Culinary Director jobs in Paramus, NJ

Culinary Director jobs in Valencia, CA

Culinary Instructor jobs in Remote

Funeral Director jobs in Florida

Culinary Director jobs in Vero Beach, FL

Director Of Engineering jobs in Los Angeles, CA

Director Of Pharmacy jobs in Green Bay, WI

Director Of Pharmacy jobs in Holyoke, MA

Director, Customer Relations

4 Over llc -
Columbus, OH

Apply Now

Job Details

Full-time
$140,000 - $170,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Customer relationship building
Managing teams in a customer support role
Team leadership
Coaching
Customer satisfaction tracking
Employee relationship building
Frontline customer support management
Change management
Managing clients in a customer support role
Team development
Data analytics
Leading team collaboration initiatives
CRM system proficiency
Process improvement planning
Business operations
Cross-functional communication
Team building

Full Job Description

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. We take pride in fostering a safe environment for all employees.

SUMMARY:

We're seeking a strategic and results-driven Customer Relations Director to lead and scale our Customer Care Relations organization. This leader will be responsible for leading and scaling a high-performing customer service team while driving initiatives that enhance the overall customer experience both during and post purchase, while driving initiatives that improve customer satisfaction, retention, operational efficiency, long-term customer value, and supporting company growth. Reporting to the VP, eCommerce and Customer Experience, this role is responsible for ensuring every customer interaction reflects our commitment to service excellence.

Salary Range: $140,000 - $170,000 annually.

Compensation commensurate with experience.

At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding.

DUTIES AND RESPONSIBILITIES

Leadership & Team Development

Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering a high-performing, customer-first culture.
Build scalable organizational structures, processes, and development plans to support future growth.
Coach leaders through performance management, career development, and succession planning.
Create an environment focused on accountability, collaboration, and continuous improvement.

Customer Experience

Champion the voice of the customer across the organization and drive initiatives that improve customer satisfaction and loyalty.
Establish customer experience standards and ensure consistent service delivery across multiple locations.
Oversee customer escalations, identify root causes, and implement long-term solutions.
Continuously evaluate customer touchpoints and recommend improvements that enhance the overall customer journey.

Operational Excellence

Lead continuous improvement initiatives to streamline workflows, increase efficiency, and improve service levels.
Develop standardized processes and best practices that create consistency across teams and locations.
Drive operational excellence through process optimization and performance management.

Performance & Analytics

Establish, monitor, and analyze KPIs related to customer satisfaction, response times, service quality, productivity, and team performance.
Utilize customer feedback and operational data to identify trends, recommend improvements, and drive business decisions.
Develop executive-level reporting that provides meaningful insights into customer experience and departmental performance.
Manage forecasting, staffing, and resource planning to support business needs.

Strategic Leadership

Provide strategic recommendations that support organizational growth and customer success.
This role partners closely with Operations, Sales, Marketing, Production, and other cross-functional teams to identify opportunities and deliver an exceptional customer experience while building scalable processes that support a growing organization.
Stay current on industry trends, emerging technologies, and customer experience best practices to continuously evolve the customer care function.

EXPERIENCE AND QUALIFICATIONS

EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES:

- Bachelor's degree or equivalent combination of education and experience.
- 10+ years of progressive leadership experience in Customer Service, Customer Experience, or Operations.
- 5+ years leading large, multi-site customer service organizations.
- Proven success building, developing, and leading high-performing customer service teams.
- Demonstrated experience improving customer satisfaction, service delivery, and operational performance.
- Strong background in process improvement, change management, and continuous improvement initiatives.
- Experience utilizing KPIs, analytics, and customer insights to drive business decisions.
- Proficiency with CRM platforms and customer service technologies
- Excellent communication, leadership, coaching, and relationship-building skills.
- Experience managing budgets, forecasting, and workforce planning is preferred.

CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

- Passionate about delivering exceptional customer experiences.
- Strategic thinker with a hands-on leadership style.
- Collaborative leader who builds strong cross-functional relationships.
- Data-driven with a continuous improvement mindset.
- Comfortable leading through change in a fast-paced, growth-oriented environment.
- Skilled at developing people, coaching leaders, and building engaged, high-performing teams.
- Customer-focused with a strong operational mindset and a commitment to excellence.

4OVER COMPANY HISTORY

4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.

Health and Life Insurance-

Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment

401(k) Retirement Plan

New employees are eligible to enroll the first of the month, following 1 month of employment
Semi-annual open enrollment (January 1st and July 1st)
Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
Immediate Vesting

Holidays and PTO

9 Paid Holidays
Accumulating PTO to be used after 90-days of continuous and active full-time service

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability,or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women,covered veterans, and individuals with disabilities.

Apply Now

Refine Your Search

director customer experience & strategy jobs in columbus

Director, Customer Relations

Tax Director (Partnership Track)

21st Century Site Director United Schools Network

IT Director of Professional Services

CPA Tax Director

Safety and Training Director – Electrical Utilities

Assistant Director, Clinical Pharmacy

Sales Director

Family Practice Physician/Medical Director

Regional Install Director

Director of Diversity, Equity, and Inclusion

Student & Young Adult Ministry Director

Director, SC Finance

Medical Director - Psychiatrist - Columbus OH

Regional Maintenance Director

Culinary Director - Relocation Assistance Available

Sales Director

Corporate Human Resources Director- Worthington, Ohio

Corporate Human Resources Director- Worthington, Ohio

Activities Director - West Park Care Center

I want to receive the latest job alert for director customer experience & strategy in columbus

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected