Top 63 Front desk guest service agent Jobs in Columbus

Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
- $16 a year
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent Overnights - FT
Hollywood Casino at Columbus —Columbus, OH
- Weekends as needed
- Spanish
- Computer literacy
- English
Front Desk Agent
DoubleTree Dublin —Dublin, OH
- $16 - $18 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Representative (2nd/3rd Shift)
Fairfield Inn & Suites Columbus OSU —Columbus, OH
- From $15 an hour
- Part-time
- Hotel
- High school diploma or GED
- US work authorization
- 401(k)
- Paid time off
Quick Apply
Fairfield Inn By Marriott Hotel Front Desk Agent Part Time
Fairfield Inn & Suites Hilliard West Columbus —Columbus, OH
- $15 - $16 an hour
- Part-time
- Hotel
- Entry level
- Paid time off
- Employee discount
Quick Apply
Guest Service Agent - Short North Luxury
Le Meridien Columbus, The Joseph —Columbus, OH
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
3d
Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent
Hampton Inn Columbus/Easton —Columbus, OH
- $16 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent - AM/PM Shift (Full time/Part time)
Crowne Plaza Columbus North - Worthington —Columbus, OH
- $15 - $17 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Hotel Front Desk Agent
TownePlace Suites by Marriott Columbus Dublin —Dublin, OH
- $15 - $16 an hour
- Part-time
- Computer literacy
- English
- Hotel
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk/Guest Service Agent
Image Hotel Management —Canal Winchester, OH
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Hotel
Quick Apply
Front Desk Agent
Canopy Downtown Columbus Short North —Columbus, OH
- $16 - $18 an hour
- Part-time
- Background check
- Customer service
- Hotel
- Paid holidays
- Health insurance
Quick Apply
4d
Front Desk Agent
TownePlace Suites Gahanna Columbus Airport —Columbus, OH
- $14 - $16 an hour
- Part-time
- Hospitality
- Customer service
- English
- Employee discount
Quick Apply
Hotel Rotational Weekend Guest Service Agent
Home2 Suites Polaris —Columbus, OH
- From $15.50 an hour
- Part-time
- Hotel
- Front desk
- 1 year
- On-the-job training
Quick Apply
Front Desk Agent
MCR Hotels —Dublin, OH
- $16 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Holiday Inn Express and Suites —Columbus, OH
- $13.50 - $15.00 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
- Paid time off
- Employee discount
Quick Apply
3d
Front Desk Agent
Image Hotel Management —Grove City, OH
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Columbus Polaris Residence Inn by Marriott —Columbus, OH
- $15 - $17 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Guest Service Rep
Dreamscape Hospitality —Columbus, OH
- $15.00 - $16.50 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Guest Service Agent
Columbus Polaris Staybridge Suites —Columbus, OH
- $16 - $17 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
11d

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front desk guest service agent jobs near columbus

Front Desk Agent

Home2 Suites by Hilton Columbus Downtown -
Columbus, OH

Quick Apply

Job Details

Full-time
$16 a year

Qualifications

Customer communication
Employee relationship building
High school diploma or GED

Full Job Description

The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information.
Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.
Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
Assist guests with luggage upon arrival and departure.
Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
Be aware of and prepare for incoming VIP guests.
Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
Exhibit a positive and cooperative attitude as part of the team.
Communicate effectively with coworkers and contribute to a supportive work environment.
Handle and account for keys properly.
Understand and adhere to emergency procedures and security policies.
Ensure the confidentiality and protection of guest room numbers.
Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Qualifications:

Education: High School diploma or equivalent.

Experience: Prior experience in a customer service role preferred.

Strong verbal and written communication skills.
Basic computer skills.
Knowledge of the hotel, its services, and the surrounding area.
Ability to stand for extended periods, up to 8 hours.
Ability to lift up to 15 lbs on occasion.
Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Quick Apply

Refine Your Search

front desk guest service agent jobs in columbus

Front Desk Agent

Front Desk Agent Overnights - FT

Front Desk Agent

Front Desk Representative (2nd/3rd Shift)

Fairfield Inn By Marriott Hotel Front Desk Agent Part Time

Guest Service Agent - Short North Luxury

Front Desk Agent

Front Desk Agent

Front Desk Agent - AM/PM Shift (Full time/Part time)

Hotel Front Desk Agent

Front Desk/Guest Service Agent

Front Desk Agent

Front Desk Agent

Hotel Rotational Weekend Guest Service Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Service Rep

Guest Service Agent

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