Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Facility Manager
Ace Hardware Corporation —West Jefferson, OH
- $105,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Disability insurance
Field Service Technician
DataField Technology Services —Hilliard, OH
- $24 - $30 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
Quick Apply
Counter Sales Representative - Lumber and Building Materials
S&L Lumber - 5th Avenue and Linworth Locations —Columbus, OH
- $50,000 - $75,000 a year
- Full-time
- Background check
- Customer service
- Ability to walk for extended periods
- Paid training
- Health savings account
Quick Apply
Sales Consultant
Woodhull, LLC —Dublin, OH
- Full-time
- Clean driving record
- Microsoft Excel
- Customer service
- Health savings account
- Disability insurance
Quick Apply
4d
RETAIL COMPUTER TECHNICIAN
Micro Center —Columbus, OH
- From $15 an hour
- Weekends as needed
- High school diploma or GED
- Assembly
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Technical Sales Engineer - Thermal
Vertiv —Westerville, OH
- Up to 50% travel
- Engineering
- Mid-level
Sales Executive
Xerox —Columbus, OH
- $54,120 - $108,240 a year
- Full-time
- Clean driving record
- Mid-level
- Business development
- Paid holidays
- Health insurance
Sales Development Program - Solutions Sales
Vertiv —Columbus, OH
- Marketing
- Office
- Microsoft Office
Technical Sales Manager - AC Power
Vertiv —Westerville, OH
- Up to 50% travel
- Engineering
- 8 years
10d
Supply Chain Solutions Specialist
BLACKHAWK INDUSTRIAL OPERATING CO —Columbus, OH
- $20 - $27 an hour
- Full-time
- English
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Virtual Technology Executive
ABACUS —Columbus, OH
- Hybrid work
- Writing skills
- Office
- Windows
Quick Apply
5d
Sales Development Program - Computer Science Technical Sales
Vertiv —Delaware, OH
- Computer science
- Computer Science
- Office
Board Sales Support Specialist
Wurth Baer Supply Company —Columbus, OH
- From $50,000 a year
- Computer literacy
- Mid-level
- Organizational skills
- Paid holidays
- Health insurance
2d
Parts Counter - Material Processing
Columbus Equipment Company —Columbus, OH
- Background check
- Clean driving record
- Microsoft Outlook
- Paid training
- Paid holidays
Quick Apply
13d
Field Service Technician (Columbus, OH)
Evolv Technologies Inc. —Columbus, OH
- $70,000 - $80,000 a year
- Weekends as needed
- Up to 50% travel
- Mid-level
- Travel
- Health savings account
- Health insurance
Quick Apply
Sales & Market Intelligence Analyst, Services
Vertiv —Westerville, OH
- Marketing
- Mid-level
- Office
APPLE CHAMPION
Micro Center Inc —Columbus, OH
- Weekends as needed
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
4d
Sales Trainer
Vertiv —Westerville, OH
- Classroom
- Mid-level
- Ability to lift 50 pounds
Controls Designer
Trane Technologies —Columbus, OH
- $77,963.33 - $109,340.00 a year
- Full-time
- Clean driving record
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance

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hardware/software sales jobs near columbus

Technical Support Specialist

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Client rapport building
Equipment troubleshooting
Windows
Desktop applications
Customer support
Productivity software
Technical Proficiency

Full Job Description

Store Technology Support Specialist (Help Desk)

Remote Columbus, OH

We are seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This is a highly phone-intensive role requiring exceptional communication, problem-solving, and customer service skills. The ideal candidate thrives in a fast-paced support environment, enjoys helping others, and can confidently troubleshoot technical and operational issues while maintaining a positive customer experience.

This position serves as the first point of contact for store associates requiring assistance with hardware, software, point-of-sale (POS), networking, and procedural issues. Success in this role requires strong troubleshooting abilities, attention to detail, accurate documentation, and the ability to remain composed during both routine and urgent situations.

Key Responsibilities

Customer Support & Issue Resolution

Serve as the primary support contact for retail store associates experiencing technology-related issues.
Provide high-quality customer service while managing a high volume of inbound phone calls.
Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.

Troubleshooting & Technical Support

Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize operational disruptions.

Documentation & Process Management

Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
Maintain detailed records that support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership teams.
Follow established support procedures while ensuring compliance with service standards.

Corporate & Cross-Functional Support

Provide technical support assistance to corporate associates through email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

Qualifications

Required

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Preferred

Experience supporting retail technology environments.
Knowledge of Apple iOS devices and mobile technologies.
Experience supporting Point-of-Sale (POS) hardware and software.
Understanding of telecommunications equipment, wiring, and related services.
Experience using remote access and remote troubleshooting tools.

Required Candidate Screening Criteria

All candidates must include a typing test score of 50 WPM or higher on their resume.

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Work Location: In person

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Refine Your Search

hardware/software sales jobs in columbus

Technical Support Specialist

Facility Manager

Field Service Technician

Counter Sales Representative - Lumber and Building Materials

Sales Consultant

RETAIL COMPUTER TECHNICIAN

Technical Sales Engineer - Thermal

Sales Executive

Sales Development Program - Solutions Sales

Technical Sales Manager - AC Power

Supply Chain Solutions Specialist

Virtual Technology Executive

Sales Development Program - Computer Science Technical Sales

Board Sales Support Specialist

Parts Counter - Material Processing

Field Service Technician (Columbus, OH)

Sales & Market Intelligence Analyst, Services

APPLE CHAMPION

Sales Trainer

Controls Designer

I want to receive the latest job alert for hardware/software sales in columbus

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Store Technology Support Specialist (Help Desk)

Key Responsibilities

Customer Support & Issue Resolution

Troubleshooting & Technical Support

Documentation & Process Management

Corporate & Cross-Functional Support

Qualifications

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Preferred

Required Candidate Screening Criteria

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