Top 25 Help desk analyst Jobs in Columbus

Service Desk Analyst
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $26.44 - $31.25 an hour
- Overtime
- Computer literacy
- Research
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
1d
Technical Support Analyst
PREMIUM GUARD INCORPORATED —Lockbourne, OH
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
2d
Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
- $17 - $21 an hour
- Mid-level
- Administrative experience
- Travel
Quick Apply
Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $45,000 - $55,000 a year
- Full-time
- Windows
- High school diploma or GED
- Computer networking
- Disability insurance
- Health insurance
Quick Apply
Associate Analyst, Networking
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Store discount
- Paid parental leave
2d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Technology Solution Center Analyst
PNC Financial Services Group —Columbus, OH
- $37,500 - $62,500 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Associate's degree
- Wellness program
- Health savings account
Business Intelligence Analyst
HEART OF OHIO FAMILY HEALTH CENTERS —Columbus, OH
- $60,216 - $81,000 a year
- Full-time
- Mid-level
- Office
- SQL
Quick Apply
9d
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $82,500 a year
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Wellness program
- Health savings account
1d
Help Desk Analyst
absiusa —Columbus, OH
- $1 an hour
- Mid-level
- Administrative experience
- Travel
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EHR System Analyst
Integrated Services for Behavioral Health —Delaware, OH
- $28.91 - $37.37 an hour
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply
Quality Assurance Analyst
Benelynk —Columbus, OH
- $70,000 - $80,000 a year
- Full-time
- Remote
- Microsoft Excel
- Writing skills
- Pass drug screening
- Health insurance
- Dental insurance
4d
Associate Data/ Metadata Analyst
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid parental leave
- Health insurance
Security Specialist (Senior to Staff Level)
AEP Service Corporation —Columbus, OH
- $87,633 - $177,503 a year
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
- Tuition reimbursement
Security Spec Lead - Digital Forensics Analyst
AEP Service Corporation —Columbus, OH
- $116,255.00 - $151,132.50 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
- Tuition reimbursement
2d
Senior Business Transformation Analyst
State of Ohio - Administrative Services —Columbus, OH
- Full-time
- Microsoft Excel
- Research
- Office
- Paid holidays
- Health insurance
2d
Security Specialist (Senior to Staff) – Data Loss Prevention (DLP)
American Electric Power —Columbus, OH
- $87,633 - $177,503 a year
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
- Tuition reimbursement
11d
EPIC Configuration Analyst - Expert
Presbyterian System Services —Columbus, OH
- $100,152.00 - $175,718.40 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
4d

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Service Desk Analyst

Vorys, Sater, Seymour and Pease LLP. -
Columbus, OH

Quick Apply

Job Details

Full-time
$26.44 - $31.25 an hour
1 day ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Parental leave
Vision insurance

Qualifications

Customer communication

Full Job Description

Tired of job hopping? Looking for a place that will help you as much as you help them? Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of developing Service Desk Analysts for career advancement, with over 35% of current IT staff starting on the Service Desk. In fact, this position became open due to promotion. If you want to be part of a special organization, and part of what makes the organization special, apply today.

Position Summary:

The Service Desk Analyst delivers technology support to all technology consumers through the information technology service management (ITSM) platform and in-person. This position diagnoses and resolves hardware, software, and network issues, identifies root causes, and restores service efficiently. The Service Desk Analyst executes and supports information technology infrastructure library (ITIL) -aligned Incident Management processes, ensuring timely resolution, accurate documentation, and clear communication throughout the incident lifecycle.

Essential Functions:

Provide technical support to technology consumers via telephone, email, and in- person, ensuring timely resolution of issues during standard business hours and coverage during assigned after-hours on-call periods.
Perform incident management activities using the ITSM platform. Log, review, and update incidents to keep all details current through resolution, in accordance with established service level agreement (SLA) policies. Actively monitor and manage Service Desk chat and telephone queues.
Research, evaluate, and implement solutions for complex technical issues and emerging product requirements, ensuring effective resolution and alignment with Firm standards and business needs.
Assist in creating and maintaining instructional documentation for the Service Desk and user-facing knowledge base.
Pursue ongoing professional development to strengthen technical expertise and ensure the ability to effectively support and advise technology consumers.
Serve as a resource contributor to IT projects as needed, providing technical expertise and support to ensure successful project execution and outcomes.

Knowledge, Skills and Abilities:

Advanced computer skills
Thorough knowledge of current versions of Microsoft Office and Microsoft Windows
Working knowledge of networking, IT functions and procedures
Familiar with the concepts of the Information Technology Infrastructure Library (ITIL)
Superior customer service skills
Responsible and self-motivated
Excellent organization, time management and problem solving skills
Ability to adapt to changing priorities and critical situations
Strong listening, verbal and written communication skills
Ability to address rapidly changing priorities

Education and Experience:

Associate's degree in related discipline or combination of equivalent education and experience required.
Minimum of 1 year of experience in similar field preferred.

The expected pay scale for this position is $26.44–$31.25 per hour (overtime eligible per applicable laws) with an approximate annualized equivalent of $55,000.00–$65,000.00 based on 40 hrs./week. Actual earnings may vary. The actual compensation offered will depend on factors such as your qualifications, relevant experience, education, work location, and market conditions.

At Vorys, we are dedicated to fostering a workplace where employees can succeed both personally and professionally. We offer competitive compensation along with a robust benefits package designed to support your health, well-being, and long-term goals. Our benefits include medical, dental, vision, FSA, life and disability coverage, paid maternity & parental leave, family building resources, identity theft protection, a 401(k) plan, and paid sick, personal and vacation time. Some benefits are provided automatically, while others may be available for voluntary enrollment. You’ll also have access to opportunities for professional growth, work-life balance, and programs that recognize and celebrate your contributions.

Equal Opportunity Employer:

Vorys does not discriminate in hiring or terms and conditions of employment because of an individual’s sex (including pregnancy, childbirth, and related medical conditions), reproductive health decisions, race, age, religion, national origin, ancestry, color, sexual orientation, gender identity, gender expression, genetic information, marital status, military/veteran status, disability, or any other characteristic protected by local, state or federal law. Vorys only hires individuals authorized for employment in the United States.

Vorys is committed to providing reasonable accommodations to qualified individuals in our employment application process unless doing so would constitute an undue hardship. If you need assistance or an accommodation in our employment application process due to a disability; due to a limitation related to, affected by, or arising out of pregnancy, childbirth, or related medical conditions; or due to a sincerely held religious belief, practice, or observance, please contact Julie McDonald, CHRO. Our policy regarding requests for reasonable accommodation applies to all aspects of the hiring process.

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Refine Your Search

help desk analyst jobs in columbus

Service Desk Analyst

Technical Support Analyst

Help Desk Analyst

Service Desk Analyst I (Columbus)

Tier 1 Technical Support Specialist

Associate Analyst, Networking

Help Desk Analyst - Columbus, OH

Technology Solution Center Analyst

Business Intelligence Analyst

Technology Solution Center Analyst Lead

Help Desk Analyst

EHR System Analyst

Help Desk Analyst

Quality Assurance Analyst

Associate Data/ Metadata Analyst

Security Specialist (Senior to Staff Level)

Security Spec Lead - Digital Forensics Analyst

Senior Business Transformation Analyst

Security Specialist (Senior to Staff) – Data Loss Prevention (DLP)

EPIC Configuration Analyst - Expert

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