For over 25 years, Environmental Comfort has designed and delivered Engineered HVAC Solutions, LEED & USGBC Projects, Laboratory Environments, Data Center Cooling Solutions, Commercial HVAC, Institutional HVAC, Natatorium HVAC, Industrial Process & HVAC, and more.
The Inside Sales Support Specialist plays a pivotal role in supporting the sales team by managing various aspects of project take-offs, budgetary pricing, warranty tracking, shipment monitoring, customer support, documentation, and reporting. This position requires strong organizational skills, attention to detail, and effective communication abilities to ensure seamless coordination and enhance overall sales effectiveness.
Key Responsibilities:
Project Take-Offs:
- Collaborate with the sales team to assess project requirements accurately.
- Create detailed take-offs utilizing project plans and specifications.
Budgetary Pricing:
- Work closely with the sales team to prepare budgetary pricing for projects.
- Provide timely and accurate quotations based on project specifications.
Warranty Tracking:
- Maintain a comprehensive warranty tracking system.
- Coordinate with manufacturers to ensure timely processing of warranty claims.
Shipment Tracking:
- Monitor and track shipments to ensure on-time delivery.
- Communicate with logistics and shipping partners to resolve any issues.
Customer Support:
- Serve as a point of contact for customer inquiries and concerns.
- Provide exceptional customer support by addressing questions and resolving issues promptly.
Documentation and Reporting:
- Maintain organized records of project take-offs, budgetary pricing, warranty claims, and shipment details.
- Generate regular reports for the sales team lead, highlighting key performance metrics.
Collaboration:
- Collaborate with the sales team to ensure seamless communication and coordination.
- Assist in the development of strategies to enhance overall sales effectiveness
Continuous Improvement:
- Identify areas for process improvement and efficiency.
- Proactively contribute to the enhancement of sales support procedures.
This position supports a sales team and may require additional administrative duties such as internal reporting and customer event coordination. The listed responsibilities are not all inclusive of the role.
Qualifications and Education Requirements
- Previous Experience in a sales support role
- Bachelor's Degree in engineering, business administration, or related field
Preferred Skills
- Proficient with Microsoft 365 products
- Effective time management
- Strong organizational and multitasking abilities
- Detail-Oriented
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in an office environment and the temperature in the work environment is usually moderate. The position's primary office is the Columbus office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department. Occasional travel may be required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions.
Must be able to walk, bend, stand, and reach constantly during a workday.
Must be able to lift 15 – 20 lbs.
Standing for long periods of time (4-5 hours) occasionally
Must be able travel via plane or car to events
Additional Notes
This position reports to a team leader and contributes to the overall success of the sales team
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
