What you'll do:
Under direct guidance & supervision, works toward acquiring the knowledge, skills, & abilities required to perform entry-level duties within an assigned information technology program area team:
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Serves as an apprentice to designated staff learning core information technology competencies
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Attends training courses relevant to assigned information technology program area
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Assists assigned information technology program area team with daily tasks such as enterprise backup configuration, server maintenance, server patching, complete customer requests, & server monitoring
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Learns IT Change Management policies & procedures
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Assists with running reports for billing, backup status reporting, SLAs, & monitoring
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Builds foundational knowledge of data backup & protection concepts & strategies including WORM, 3-2-1, & others
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Leverages appropriate resources to build problem solving skills
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Learns foundational concepts of scripting
Performs other related duties as needed including:
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Representing the agency & assigned program area to internal & external customers
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Scheduling meetings, preparing agendas, & taking meeting notes
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Providing project support for enterprise backup services projects
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
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Medical Coverage
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Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
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Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
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Childbirth, Adoption, and Foster Care leave
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Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
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Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
- Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
Minimum Qualifications:
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support
- Or equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills: Information Technology
Knowledge:
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Computer hardware & software
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Ticketing software (e.g., Service Now)*
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Customer Service techniques & standards*
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State IT policies, procedures, & applicable laws*
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Operations & processes for diagnosing common or recurring system problems*
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Database procedures used for querying prior incidents to gather information*
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Enterprise Backup & Data Protection solutions (Physical & Virtual server, Databases, enterprise backup server management, storage management, disaster recovery planning)*
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Incident response & handling methodologies*
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Principal methods, procedures, & techniques of gathering information & producing, reporting, & sharing information*
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Organization's core business/mission processes*
Skills:
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Technical writing & documentation practices (e.g., standard operating procedures, training documents, workflow diagrams) *
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Reading/verbal comprehension (i.e., comprehend & apply written & verbal instructions)
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Operating PC Hardware & Software (e.g., MS Word, Excel, PPT, Outlook)
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Critical thinking (i.e., impact analysis, troubleshooting)
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Conducting open-source research for troubleshooting network & client-server issues*
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Basic operation of computers
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Basic Scripting capabilities*
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Data protection strategies*
Abilities:
Developed after employment
Supplemental Information
All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application.
Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.
Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period.
The Ohio Department of Administrative Services does not provide employment-based visa sponsorship.
Location Requirements:
DAS’s core hours of operation are Monday to Friday from 8 a.m. to 5 p.m., however, daily start/end times may vary based on operational need across DAS divisions. Employees may begin as early as 7 a.m. and as late as 9 a.m., based on supervisory approval. This position performs work on-site daily at DAS’s office space.
Pay Information:
Unless required by legislation or union contract, the starting salary is step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years.
ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
