Top 31 It service desk technician Jobs in Columbus

Tier 1 Service Technician
Data Path Inc —Dublin, OH
- $22 - $27 an hour
- Full-time
- Hybrid work
- Background check
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply
2d
Help Desk Technician
Brooksource —Etna, OH
- $23 - $25 an hour
- Contract
- Inventory management
- Office
- Windows
- Health savings account
- Paid holidays
Quick Apply
2d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
- $19 - $21 an hour
- Weekends as needed
- Classroom
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
Desktop Support Technician
UNION SUPPLY GROUP INC —Groveport, OH
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
It Help Desk Support Technician - OH
Beacon Specialized Living —Worthington, OH
- $54,000 - $57,000 a year
- Full-time
- Pass drug screening
- English
- Driver's License
Quick Apply
Student Desktop Technician
Franklin University —Columbus, OH
- Part-time
- Windows
- University
- In-person
2d
Information Technology Support Technician - JOR
NATIONAL YOUTH ADVOCATE PROGRAM —Columbus, OH
- Computer science
- Microsoft Access
- Computer Science
- Continuing education credits
- Mileage reimbursement
Quick Apply
Help Desk Technician
Astute Technology Management —Columbus, OH
- $19 - $24 an hour
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
Jr. Data Center Technician (On-site - New Albany)
Thinkon Inc —New Albany, OH
- $47,000 - $47,800 a year
- Full-time
- Mid-level
- In-person
- 2 years
Quick Apply
11d
TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
Software Support Technician
Quantum Health —Dublin, OH
- Computer Science
- Office
- Windows
Quick Apply
Branch Workplace Technology - Product Delivery, Senior Associate -
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Tuition reimbursement
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Sr. Engineer - Service Desk N 4B
Genpact LLC —Alexandria, OH
- $70,000 - $80,000 a year
- Weekends as needed
- Microsoft Outlook
- No experience needed
- English
Quick Apply

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Based on your search for it service desk technician

Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
Quick Apply
2d
Help Desk Technician
Brooksource —Etna, OH
Create and Monitor vendor service calls. Resolve first level service calls in a timely, accurate, and professional manner. Devices Used in Client Environment*.
$23 - $25 an hour
Quick Apply
2d

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Check out jobs in cities near your current location, Columbus

Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
Quick Apply
2d
Help Desk Technician
Brooksource —Etna, OH
Create and Monitor vendor service calls. Resolve first level service calls in a timely, accurate, and professional manner. Devices Used in Client Environment*.
$23 - $25 an hour
Quick Apply
2d

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Tier 1 Service Technician

Data Path Inc -
Dublin, OH

Quick Apply

Job Details

Full-time
$22 - $27 an hour
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Windows
Printer (troubleshooting support)
Attention to detail
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Mobile device management
Technical customer support for office equipment
Desktop administration
Peripheral hardware support
Intune

Full Job Description

About the Role

We're looking for a motivated Tier 1 Technician to join our Service Delivery team. This is the first point of contact for our clients, you'll resolve everyday technical issues, keep tickets moving, and make sure every client interaction reflects our commitment to excellent service.

This is a hybrid role: most work is handled remotely, but you'll be expected to travel to client sites as needed for onsite support, new equipment setups, and issues that can't be resolved remotely. The ideal candidate is reliable, communicates clearly, and is comfortable switching between remote troubleshooting and in-person client visits.

What You'll Do

Ticket Resolution

Serve as the first point of resolution for common end-user issues, including account access, email, connectivity, and printing
Review and respond to assigned tickets throughout the shift, keeping status and notes current
Communicate with clients by phone first, then email, following our standard contact protocol
Document all troubleshooting steps and client communication clearly on the ticket
Escalate issues you can't resolve to Tier 2, with your Team Lead's input, along with full documentation

Onsite & Hybrid Support

Travel to client locations as requested for hands-on support, new equipment setup, or troubleshooting that can't be completed remotely
Coordinate scheduling of onsite visits with your Team Lead and Dispatch
Update the ticket and move it to the Dispatch board before heading onsite
Represent Datapath professionally during all in-person client interactions

Monitoring & Documentation

Review alerts on the Managed Service Alerts Board (MSAB) and coordinate resolution
Keep client documentation in ITGlue current and accurate
Contribute to and help maintain internal knowledge base articles

Customer Experience

Our technicians are expected to provide exceptional customer service by:

Communicating clearly with both technical and non-technical users
Setting expectations and providing timely updates
Taking ownership of assigned tickets until they're resolved or properly escalated
Building trust through consistent, professional follow-through

Required Qualifications

1+ years of experience in an IT support or help desk role
Reliable transportation and ability to travel to client sites as needed
Working knowledge of Windows desktop environments and Microsoft 365
Basic troubleshooting experience with networking, printers, and end-user hardware
Comfortable working independently in a remote-first environment
Strong written and verbal communication skills

Preferred Experience

Experience with one or more of the following is a plus:

ConnectWise Manage or a similar PSA/ticketing platform
Remote monitoring and management (RMM) tools
Microsoft Intune or other MDM platforms
Basic Active Directory or Entra ID administration

What We're Looking For

Someone who:

Takes ownership of tickets without being asked
Communicates clearly and calmly, even under pressure
Is comfortable both on the phone and in front of a client in person
Is organized and detail-oriented
Works well independently and as part of a team
Values accountability and continuous improvement

Equal Employment Opportunity at Datapath
At Datapath, we believe that a diverse and inclusive team makes us more real, competent, collaborative, and better equipped to serve our clients with excellence. As a company committed to delivering tech-enabled solutions with grit and ownership, we know that fostering a workplace where everyone feels respected and valued is key to our continued success.
Datapath is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Dublin, OH 43017

Quick Apply

Refine Your Search

it service desk technician jobs in columbus

Tier 1 Service Technician

Help Desk Technician

Desktop Support

IT Help Desk Technician

Desktop Support Technician

It Help Desk Support Technician - OH

Student Desktop Technician

Information Technology Support Technician - JOR

Help Desk Technician

TP- Desktop Support Analyst

Jr. Data Center Technician (On-site - New Albany)

TP- Desktop Support Analyst

Software Support Technician

Branch Workplace Technology - Product Delivery, Senior Associate -

POS Support Agent

Sr. Engineer - Service Desk N 4B

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