WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.:
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking
food/beverage orders, expediting, and accepting payment through cash, credit, check and comps, delivery of order
to guests, and bussing and cleaning of dining area
- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and
displays in a neat, accurate and timely fashion
- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations,
sinks, and floors as required to maintain a clean and safe workstation
- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper
storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste
and spoilage and ensure quality attractiveness
- Partners with culinary team to work as a team to ensure coordinated workflow during shift to meet business
demands and ensure customer satisfaction
- Maintains all equipment in proper fashion such as Ice cream machines, Blenders, micros station, etc
- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)
- Adheres to regulatory, safety, departmental and company policies
- Supports safety and accident prevention programs (nonslip footwear, proper lifting)
- Performs all other related and compatible duties as assigned
- Adhere to all gaming laws and regulations
- Expedited and deliver food to the guests.
- Pour draft, mixes alcohol shakes and servers bottles beer.
- Understands Wahlburgers culture and does whatever it takes to create a positive and memorable guest experience.
- Develops raving fans and loyal guests through memorable service that keeps them coming back.
- Answers the phones, greets guests for takeout, receives online orders.
- Makes food and drink recommendations to guests and answers all menu and service-related questions.
- Follows company policy in handling guest allergies/intolerances, ensuring our guests receive "safe" meals
- Properly rings in all items served to the guest.
- Handles guests' complaints by listening to their concerns, always informing a manager, and resolving issues to
ensure overall guest satisfaction.
- Thanks guests as they leave and invite them to return to Wahlburgers again.
- Demonstrates a helpful, positive attitude at all times to guests and team members.
- Completes all assigned tasks and duties assigned by managers/supervisors.
- Follows proper cash out/check out procedures before leaving at the end of a shift
- Assists fellow team members as needed to ensure our guests receive the highest standard in food,
beverage, and hospitality.
- Maintains all equipment in proper fashion such as milkshake machine, Blenders, micros station, etc
- Supports safety and accident prevention programs (nonslip footwear, proper lifting)
- Adhere to all gaming laws and regulations
- Retrieves cases of beer and liquor from refrigerator and carries them behind the bar to maintain sufficient levels of
merchandise
- Maintains dining room, wait area and cleans as needed, and reports any unsafe conditions to maintain safety and
sanitation standards.
- Understand of Wahlburgers story and Merchandise
- Assist in operation of other food and beverage venues as needed
BRING US YOUR BEST.:
- Must be 21 years of age or older
-
High School Diploma of GED equivalent
- Six months experience in food or customer service field with cash handling preferred
- Read, write legibly, understand and speak English
- Excellent customer service/communication skills
- Count money and change correctly
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy.
- Must be able to respond to visual and oral cues
- Able to be on feet for entire shift
- Able to tolerate noise and bright lights
- Able to work at a fast pace in often crowded/noisy environment
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and
the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in
varying work areas such as confined spaces
STAY IN THE GAME. FOLLOW US.:
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
