Top 66 Manager customer support Jobs in Columbus

Medical RCM Client Account Manager
Accountable Revenue Cycle Solutions —Westerville, OH
- $35 - $40 an hour
- Full-time
- Hybrid work
- Surgery
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Document Services Center Supervisor
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $70,000 - $82,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
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Customer Success Manager
Impact.com —Columbus, OH
- $80,000 - $95,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Customer Care Manager
Vantage Point Logistics (VPL) —Westerville, OH
- Full-time
- Hybrid work
- Research
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
- $74,500 - $89,400 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Paid holidays
- Dental insurance
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Customer Success Manager
Nortek Air Solutions, LLC —Columbus, OH
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
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Client Experience Lead
Peak Retirement Planning, Inc. —Columbus, OH
- $70,000 - $120,000 a year
- Full-time
- Management
- Mid-level
- Office
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Customer Care Manager - State Farm Agent Team Member
Nick Cone - State Farm Agent —Pickerington, OH
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Partner Success Manager - Hybrid - F/T
MindCare Solutions —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
12d
Client Service Lead
Peak Retirement Planning, Inc. —Columbus, OH
- $70,000 - $120,000 a year
- Full-time
- Management
- Mid-level
- Office
Quick Apply
Client Success Lead
Fooda —Columbus, OH
- $55,000 - $65,000 a year
- Full-time
- Office
- Travel
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
5d
Sr. Client Manager - Employee Benefits
Gallagher Benefit Services —Dublin, OH
- $65,500 - $127,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Care Manager
Arbor Homes —Worthington, OH
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Health insurance
Multinational Network Manager
The Hartford —Columbus, OH
- $67,600 - $129,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
Client Service Manager
ClearCourse Wealth Advisors —Columbus, OH
- $80,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Salesforce
- Paid holidays
- 401(k)
Quick Apply
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Wellness program
- Health savings account
Quick Apply
Client Solutions Manager
RAB Aggregator, LLC —Westerville, OH
- $21.63 - $31.25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
Quick Apply
Associate Client Service Manager - Commercial Insurance
Hylant —Columbus, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Back Line Collections Manager
defi AUTO LLC —Columbus, OH
- $52,158 - $65,000 a year
- Full-time
- Research
- Bachelor's degree
- Business Administration
- Travel reimbursement
Quick Apply

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manager customer support jobs near columbus

Medical RCM Client Account Manager

Accountable Revenue Cycle Solutions -
Westerville, OH

Quick Apply

Job Details

Full-time
$35 - $40 an hour
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Revenue cycle management
Managing customer accounts
Spreadsheets
Patient management software
Bachelor's degree
EMR systems
Cross-functional collaboration
Account management

Full Job Description

POSITION PURPOSE

The Client Account Manager, is responsible for developing, managing, and growing relationships with our physician practices and ambulatory surgery centers clients. This role serves as the primary point of contact for assigned accounts, ensuring exceptional client satisfaction and delivering account management that supports operational and financial objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conduct regular meetings to review and assess client performance metrics and satisfaction
Build and maintain strong relationships with key decision-makers and stakeholders within assigned client accounts.
Serve as the primary liaison between clients and internal teams.
Partner with other management members on projects and metrics to ensure client success
Resolve client concerns and escalate issues as needed to ensure timely resolution.
Understand client operational, financial, and clinical challenges that may be affecting outcomes
Recommend customized solutions that improve RCM metrics and performance.
Provide industry insights, market trends, and regulatory updates relevant to healthcare clients.
Maintain thorough documentation of account actions and meetings
Maintain assigned client portal logins and conduct routine checks on users assigned
Maintain compliance with internal controls, policies, and healthcare regulations

ADDITIONAL DUTIES

This position description is not designed to cover every type of activity or work that may be required in this position. Duties and responsibilities may change, or new ones may be assigned to the employee at any time based on the needs of the company.

REQUIRED QUALIFICATIONS

Personal Attributes:

Excellent attention to detail and documentation
Ability to work collaboratively and effectively as part of a team
Problem-solving mindset with the ability to investigate discrepancies
Effective communication, collaboration, and presentation skills
Strong organizational and time management skills
Strong understanding of the healthcare industry and reimbursement environment preferred

Education, Training, Certification and Experience:

3-5+ years of healthcare account management, healthcare customer success, or business development experience.
Experience working with healthcare revenue cycle processes
Proficiency in Microsoft Excel and Practice Management systems
Ability to manage multiple priorities and meet deadlines

PREFERRED QUALIFICATIONS

Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred
Experience with practice management systems: Epic, NextGen, Athena, eClinicalWorks)
Knowledge of healthcare compliance regulations (HIPAA, payer guidelines)

Job Type: Full-time

Pay: $35.00 - $40.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

People with a criminal record are encouraged to apply

Education:

Bachelor's (Preferred)

Experience:

EMR systems: 3 years (Preferred)
Healthcare compliance regulations : 1 year (Preferred)
Healthcare account management : 2 years (Required)

Ability to Commute:

Westerville, OH 43081 (Required)

Ability to Relocate:

Westerville, OH 43081: Relocate before starting work (Required)

Work Location: Hybrid remote in Westerville, OH 43081

Quick Apply

Refine Your Search

manager customer support jobs in columbus

Medical RCM Client Account Manager

Document Services Center Supervisor

Customer Success Manager

Customer Care Manager

Shared Services Manager

Customer Success Manager

Client Experience Lead

Customer Care Manager - State Farm Agent Team Member

Partner Success Manager - Hybrid - F/T

Client Service Lead

Client Success Lead

Sr. Client Manager - Employee Benefits

Customer Care Manager

Multinational Network Manager

Client Service Manager

Personal Lines Service Team Lead

Client Solutions Manager

Associate Client Service Manager - Commercial Insurance

Supervisor, IT Service Center

Back Line Collections Manager

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