Top 440 Operations qa tech specialist Jobs in Columbus

QA Specialist - Virtual Hub
Gifthealth Inc —Columbus, OH
- $65,000 - $79,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
Quick Apply
6d
Health Informatics Specialist I- Hybrid - Delaware, Penn, Maryland
Trinity Health —Delaware, OH
- $75,592 - $113,389 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
QA Calibration Specialist
Eliquent Life Sciences, Inc —Columbus, OH
- $90,000 - $110,000 a year
- Full-time
- 5 years
- Engineering
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Data Center Shift Technician
Salute Inc. —New Albany, OH
- $34 - $37 an hour
- 8 hour shift
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
Engineering Operations Technician, DCC Communities
Amazon Data Services, Inc. —Dublin, OH
- $37.64 - $65.91 an hour
- Weekends as needed
- Up to 50% travel
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
7d
Sr. Professional I, External Reporting
Concentrix —Columbus, OH
- $92,000 - $115,000 a year
- Full-time
- Customer service
- Research
- Mid-level
- Paid holidays
- Health insurance
Data Center Technician- 1st shift (Sunday- Wednesday)
Cologix —Columbus, OH
- $28 - $35 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
Engineering Operation Technician, DCC Communities
Amazon Data Services, Inc. —Plain City, OH
- $37.64 - $65.91 an hour
- Weekends as needed
- Up to 50% travel
- Military
- Mid-level
- AD&D insurance
- Health insurance
Administrative Professional 4
State of Ohio - Public Utilities Commission —Columbus, OH
- $27.73 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
6d
NERC Compliance Specialist-Senior
AEP Service Corporation —New Albany, OH
- $87,633 - $128,688 a year
- Full-time
- Computer Science
- High school diploma or GED
- Organizational skills
- Tuition reimbursement
1d
Securities Operations Specialist I or II
State Teachers Retirement System of Ohio —Columbus, OH
- $30.98 - $39.21 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- Free parking
- Health insurance
NERC Compliance Specialist - FAC-008 Root Cause Analysis Lead
AEP Service Corporation —New Albany, OH
- $87,633 - $128,688 a year
- Overtime
- Computer Science
- Office
- High school diploma or GED
- Tuition reimbursement
13d
Cleared Engineering Operations Technician, ADC InfraOps DCEO
Amazon Data Services, Inc. —Hilliard, OH
- $37 - $65 an hour
- 12 hour shift
- Mid-level
- 3 years
- AD&D insurance
- Health insurance
1d
Experienced Trailer Technician - 2nd Shift
Building Systems Transportation —London, OH
- $50,000 - $55,000 a year
- Weekends as needed
- ASE Certification
- Clean driving record
- Dry van
- Health insurance
- Dental insurance
Quick Apply
Job Fair: We're Hiring Warehouse Professionals! - August 13, 2026
ID Logistics —West Jefferson, OH
- Multiple hires
- In person
- Warehouse
- Entry level
- Dental insurance
- Vision insurance
7d
Field Controls Technician
Thermo Systems LLC —Ohio
- Full-time
- Travel
- US work authorization
- Entry level
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Diesel Mechanic Technician
Ryder —Columbus, OH
- $26.50 an hour
- Full-time
- DOT physical examination
- Pass drug screening
- CDL A
- Paid training
- Paid parental leave
Quality Control/ Safety Tech - Commercial Roofing
Fox Enterprise Services —Columbus, OH
- $50,000 - $65,000 a year
- Full-time
- Background check
- Construction site
- Travel
- Fuel card
- Health insurance
Quick Apply
7d
Quality Specialist
Engineered Profiles LLC —Columbus, OH
- $16.97 - $22.05 an hour
- 12 hour shift
- High school diploma or GED
- Ability to lift 50 pounds
- Computer skills
- Profit sharing
- Health insurance
Quick Apply
Maintenance Technician Standby
Edward Rose & Sons —Dublin, OH
- From $22.68 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid training
- Health savings account
Quick Apply

I want to receive the latest job alert for operations qa tech specialist in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations qa tech specialist jobs near columbus

QA Specialist - Virtual Hub

Gifthealth Inc -
Columbus, OH

Quick Apply

Job Details

Full-time
$65,000 - $79,000 a year
6 days ago

Qualifications

Performance dashboard reports
Incident investigation techniques for hazard identification
Defect resolution root cause analysis
Data analysis reporting
Pharmaceutical regulatory compliance
Incident report management
Triage
Incident management software
Dashboard creation support
Corrective and preventive actions (CAPA)
Metrics Reporting
Trend analysis
Quality reports
Quality control data reporting
Customer support ticket management
State and federal pharmacy laws
Cross-functional collaboration
Cross-functional communication
Ticketing system technical support

Full Job Description

Description:

We are seeking a QA Specialist - Virtual Hub to support the Quality Assurance Team within the Call Center.

Position Summary

The QA Specialist ensures day-to-day quality oversight of the virtual HUB, with a focus on internal auditing, call quality monitoring, QA data analysis, and case review. You'll partner with Operations, Compliance, and Case Management teams to maintain a robust QMS, drive compliance with quality assurance expectations, and enable safe, right-first-time case handling.

Key Responsibilities

Internal Audit (~30%)

Plan, execute, and report risk-based internal audits of case intake, storage, documentation, program SOP handling, record handling, and case closure.
Track observations, grade findings, and drive CAPA effectiveness through to verified closure.
Trend audit data, prepare dashboards/metrics, and present results in quality reviews and readiness checks.
Collaborate with multiple teams to improve call center KPIs and general metrics

Call Quality & QA Data (~30%)

Assists in the development of monitoring standards.
Monitor and score calls using automated speech analytics and manual review against the QA scorecard, covering compliance, service, and process adherence.
Calibrate automated scoring against human review to confirm accuracy and consistency across agents and programs.
Analyze QA data trends by agent, team, program, and call type to identify systemic risks and coaching opportunities.
Build and maintain QA dashboards/reporting for leadership visibility into call quality performance.
Works directly with leadership to drive process improvements within the team

QA in Case Handling (~25%)

Provide real-time QA oversight (documentation verification, record checks, case review, and process adherence checks).
Coach teams on quality behaviors; support training, change control, and document control.
Participate in deviation/incident investigations; perform root cause analysis and implement systemic fixes.

CAPA Management (~15%)

Own the CAPA process: intake, evaluation, disposition, and documentation.
Coordinate with Compliance and Program teams; ensure root cause resolution and effectiveness verification.
Support/coordinate CAPA trending: analysis, tracking, notifications, execution, and effectiveness checks.

Requirements:

Qualifications

2–5 years in Quality Assurance within a call center, pharmacy operations, patient support programs, or related environment.
Working knowledge of applicable Board of Pharmacy and FDA requirements as they relate to patient-facing calls.
Hands-on experience with call quality monitoring, QA scorecards, and CAPA/deviation investigations.
Experience with speech analytics platforms (e.g., CallMiner or similar) and a QMS/eQMS (e.g., Dot or similar).
Strong data fluency; comfortable building and interpreting QA trend reports and dashboards.
Zendesk or comparable ticketing/case-management platform experience for issue intake, triage, and documentation.
Strong attention to detail; clear written/verbal communication; ability to influence cross-functionally under time pressure.

Desired Attributes

CPhT or state Pharmacy Technician license; RAC, ASQ CQA, or similar quality certification.
Experience with complaint/PQC intake and documentation practices.
Familiarity with scope-of-practice enforcement and escalation protocols in a call center setting.
Prior work in a pharmacy call center, patient support, or program services environment.

Work Environment

Location: Remote
Schedule: Full-time
May require additional availability or flexibility for audits or investigations.
Regular meetings with teams, departments, or leadership to ensure alignment.

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

Quick Apply

Refine Your Search

operations qa tech specialist jobs in columbus

QA Specialist - Virtual Hub

Health Informatics Specialist I- Hybrid - Delaware, Penn, Maryland

QA Calibration Specialist

Data Center Shift Technician

Engineering Operations Technician, DCC Communities

Sr. Professional I, External Reporting

Data Center Technician- 1st shift (Sunday- Wednesday)

Engineering Operation Technician, DCC Communities

Administrative Professional 4

NERC Compliance Specialist-Senior

Securities Operations Specialist I or II

NERC Compliance Specialist - FAC-008 Root Cause Analysis Lead

Cleared Engineering Operations Technician, ADC InfraOps DCEO

Experienced Trailer Technician - 2nd Shift

Job Fair: We're Hiring Warehouse Professionals! - August 13, 2026

Field Controls Technician

Diesel Mechanic Technician

Quality Control/ Safety Tech - Commercial Roofing

Quality Specialist

Maintenance Technician Standby

I want to receive the latest job alert for operations qa tech specialist in columbus

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected