Top 20 Overnight guest service agent Jobs in Columbus

Front Desk Agent Overnights - FT
Hollywood Casino at Columbus —Columbus, OH
- Weekends as needed
- Spanish
- Computer literacy
- English
Front Desk Agent - Night Auditor (Part time)
Crowne Plaza Columbus North - Worthington —Columbus, OH
- $15 - $18 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
13h
Front Desk Representative/Night Auditor
LaQuinta Columbus west —Columbus, OH
- Part-time
- Hotel
- In-person
- Communication skills
Quick Apply
Night Auditor
Courtyard - Columbus Airport —Columbus, OH
- Part-time
- Hotel
- High school diploma or GED
- Team management
- Health savings account
- AD&D insurance
Quick Apply
Overnight Guest Service Agent - Hilton Columbus Downtown
Hilton —Columbus, OH
- Overnight shift
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
11d
Hotel Front Desk / Night Audit
Avid Hilliard —Hilliard, OH
- From $14 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
Quick Apply
Night Auditor
Homewood Suites Dublin —Dublin, OH
- Overnight shift
- Computer literacy
- Mid-level
- Hotel
- Employee discount
Night Auditor
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Night Auditor
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
- $16.25 a year
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
- Health savings account
- AD&D insurance
Quick Apply
Night Auditor
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Front Desk Agent
Holiday Inn Express and Suites —Columbus, OH
- $14 - $16 an hour
- 8 hour shift
- English
- Hotel
- In-person
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Renaissance Westerville —Westerville, OH
- From $16 an hour
- Part-time
- Background check
- Customer service
- Hotel
- Free parking
- Paid jury duty
Quick Apply
12d
Guest Service Agent
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Guest Service Agent
SpringHill Suites Columbus Airport Gahanna —Columbus, OH
- $14 - $15 an hour
- Part-time
- Customer service
- Ability to walk for extended periods
- Hotel
- Employee discount
Quick Apply
10d
Guest Service Representative (Front Desk Agent) - Sonesta Simply Suites
J&P Hospitality Management, LLC —Columbus, OH
- $14 - $16 an hour
- Part-time
- 18 years or older
- Spanish
- Ability to walk for extended periods
Quick Apply
Front Desk Agent - Four Points Columbus-Polaris
Four Point Sheraton —Columbus, OH
- $15 - $16 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
4d
Guest Service Agent
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Van Driver/ Guest Service Agent
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Background check
- Computer literacy
- No high school diploma
Quick Apply

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Front Desk Representative/Night Auditor
LaQuinta Columbus west —Columbus, OH
Prior experience in hospitality or front desk roles will be beneficial for success in this position. Manage multi-line phone systems to answer inquiries, make…
Quick Apply
Night Auditor
Courtyard - Columbus Airport —Columbus, OH
Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
Quick Apply

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Front Desk Agent Overnights - FT
Hollywood Casino at Columbus —Columbus, OH
Maintains PMS accuracy by posting charges, collecting payments, verifying credit authorizations, inputting messages, and distributing guest mail or packages…
Front Desk Agent - Night Auditor (Part time)
Crowne Plaza Columbus North - Worthington —Columbus, OH
Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed…
$15 - $18 an hour
Quick Apply
13h

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Front Desk Agent Overnights - FT

Hollywood Casino at Columbus -
Columbus, OH

Apply Now

Job Details

Full-time

Qualifications

Customer communication
High school diploma or GED
Cross-functional communication

Full Job Description

WE LOVE OUR WORK.:

Greeting guests promptly upon arrival with a warm, professional, and welcoming demeanor, creating a positive first impression at every interaction.
Communicates clearly and accurately regarding hotel amenities, outlet hours, services, local attractions, transportation options, and special events.
Answers phones promptly and responds to lobby activity, guest inquiries, and internal requests with professionalism and positive communication.
Complete guest check-in and check-out accurately in the PMS, confirming guest identity, payment method, room rate, preferences, room assignments, and electronic key access.
Prepares and sends pre-arrival communications, pre-blocks room requests, resolves room discrepancies and assigns rooms based on guest needs and availability.
Handles guest concerns, complaints, and service recovery with tact and urgency, resolving issues within approved guidelines and escalating when appropriate.
Coordinates special requests including but not limited to luggage assistance, dining reservations, transportation arrangements, and local recommendations to enhance the guest experience.
Partners with all necessary departments to support room readiness, personalized service, and guest satisfaction.
Maintains PMS accuracy by posting charges, collecting payments, verifying credit authorizations, inputting messages, and distributing guest mail or packages confidentially.
Balances assigned house cash bank and adheres to all cash-handling procedures, financial controls, PCI compliance, and key control requirements.
Generates, reviews, and distributes required reports, maintains accurate logs and documentation, and ensures timely follow-through on open items.
Maintains a clean, organized, and guest-ready front Office, lobby, and market area, ensuring items are stocked, rotated, and maintenance or ordering needs are reported.
Protects guest information and sensitive data while following all privacy, safety, emergency, appearance, and operational standards.
Monitors overnight hotel activity, performs property walks, and observes entrances, exits, stairwells, and public areas for cleanliness, safety, and security concerns.
Balance and reconcile all Front Office postings, verifying daily charges, adjustments, allowances, packages, taxes, and correcting or reporting discrepancies.

Closes the business day in the PMS if applicable, completes nightly processing, prepares and distributes required audit and operational reports, and maintains accurate logs and documentation.
Supports Finance and internal audit requests by providing documentation, reports, and follow-up corrections as needed.
Responds calmly and effectively to emergencies, alarms, and safety incidents, following all hotel emergency and security procedures.
Maintains proper key control, protects guest and company confidentiality, and safeguards sensitive information and access devices.
Demonstrate reliability, professionalism, and flexibility by adhering to all company policies and conduct standards and performing additional job-related duties as assigned.

BRING US YOUR BEST.:

Must be at least 21 years of age.
Requires high school diploma/GED.
Minimum one year of customer service experience; hotel experience strongly preferred.
Ability to communicate clearly and professionally with guests, management, and team members.
Strong interpersonal, problem-solving, and guest service skills.
Ability to work effectively under pressure, always remaining calm and courteous.
Ability to stand for extended periods and manage paperwork efficiently.
Computer proficiency preferred, experience with property management systems a plus.
Bilingual English/Spanish skills preferred.
Knowledge of local attractions, entertainment, and dining options preferred.
Availability to work a flexible schedule including weekends, holidays, and varied shifts.

Apply Now

Refine Your Search

overnight guest service agent jobs in columbus

Front Desk Agent Overnights - FT

Front Desk Agent - Night Auditor (Part time)

Front Desk Representative/Night Auditor

Night Auditor

Overnight Guest Service Agent - Hilton Columbus Downtown

Hotel Front Desk / Night Audit

Night Auditor

Night Auditor

Night Auditor

Night Auditor

Front Desk Agent

Front Desk Agent

Guest Service Agent

Guest Service Agent

Guest Service Representative (Front Desk Agent) - Sonesta Simply Suites

Front Desk Agent - Four Points Columbus-Polaris

Guest Service Agent

Van Driver/ Guest Service Agent

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