Top 32 Remote technical support representative Jobs in Columbus

Mission-Critical Outage Support Specialist
NexGen Data Systems Inc (NGDS) —Columbus, OH
- Full-time
- Remote
- Windows
- Analysis skills
- US work authorization
- Paid holidays
- Disability insurance
FHA Mortgage Origination Representative
Contact Government Services, LLC —Columbus, OH
- $37,000 - $42,000 a year
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
ServiceNow Queue Management Specialist
NexGen Data Systems Inc (NGDS) —Columbus, OH
- Full-time
- Remote
- Research
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
Technical Account Manager (Remote)
Logically —Dublin, OH
- Full-time
- Remote
- Computer Science
- Mid-level
- SQL
- Opportunities for advancement
Quick Apply
8d
Outside Sales Representative - Cleveland, OH
Fiserv —Columbus, OH
- Full-time
- Remote
- Spanish
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Sales Rep – Material Handling/Cranes
Top Shelf Integrated Solutions —Columbus, OH
- $80,000 - $120,000 a year
- Email
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Bilingual Dental or Orthodontic Contact Center Representative
OrthoFi —Columbus, OH
- $19.50 an hour
- Full-time
- Remote
- Bilingual
- Mid-level
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
4h
Sales Account Executive
Pace Analytical Life Sciences —Ohio
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Office
- Microsoft Office
- Wellness program
- Health savings account
11d
Integration Consultant-Ohio/PA
DentalMonitoring —Columbus, OH
- $70,000 - $80,000 a year
- Full-time
- Remote
- Travel
- Organizational skills
- Senior level
- Health savings account
- Paid holidays
Quick Apply
8d
Sales Rep- Material Handling/Cranes
RMH Systems Inc. —Columbus, OH
- $80,000 - $120,000 a year
- Full-time
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
OEM Account Manager
ABB Inc. —Westerville, OH
- $83,300 - $133,280 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
Inside Sales Account Manager
Hyperion Materials & Technologies —Dublin, OH
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
14d
Sr Field Application Engineer (Remote in Columbus, OH area)
TE Connectivity —Columbus, OH
- $104,000 - $156,000 a year
- Remote
- 7 years
- Product management
- Travel
- Employee stock purchase plan
- Disability insurance
Enterprise Sales Strategic Account Executive
Sectigo —Columbus, OH
- $290,000 - $340,000 a year
- Full-time
- Remote
- Up to 50% travel
- 3 years
- Bachelor's degree
Quick Apply
Industrial Sales Specialist - Data Centers, Renewables & Waste Water
ABB Inc. —Westerville, OH
- $100,500 - $160,800 a year
- Full-time
- Remote
- Engineering
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
Key Account Manager - Critical Industries
Industrial Connections & Solutions LLC —Delaware, OH
- $119,000 - $190,400 a year
- Full-time
- Remote
- Marketing
- Engineering
- Travel
- Health savings account
- AD&D insurance
Quick Apply
7d
Account Executive
iVision Scale LLC —Columbus, OH
- Full-time
- Remote
- Writing skills
- AWS
- Budgeting
Quick Apply
Sales Director
INEOS Group —Columbus, OH
- Full-time
- Remote
- Computer literacy
- Microsoft Office
- Master's degree
Application Engineering Manager, Electrification Services
ABB Inc. —Delaware, OH
- $142,500 - $228,000 a year
- Full-time
- Remote
- 5 years
- Travel
- US work authorization
- Health savings account
- AD&D insurance
Quick Apply
8d
Commercial Proposal Engineer
Industrial Connections & Solutions LLC —Delaware, OH
- $79,800 - $127,680 a year
- Full-time
- Remote
- Microsoft Outlook
- 5 years
- US work authorization
- Health savings account
- AD&D insurance
Quick Apply
6d

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Mission-Critical Outage Support Specialist

NexGen Data Systems Inc (NGDS) -
Columbus, OH

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Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Defect resolution root cause analysis
Responding to infrastructure failures
Technical documentation
Incident report management
Enterprise software
Defect analysis
Enterprise software support
IT infrastructure
Records management
Hardware support
Incident Investigation
Problem management
IAT
IT department experience
Failure analysis

Full Job Description

Description:

NexGen Data Systems is seeking a Mission-Critical Outage Support Specialist to provide rapid 24x7x365 response, technical coordination, root-cause support, and status reporting for critical outages affecting DLA enterprise infrastructure applications and services.

The specialist will participate in outage war rooms, coordinate technical response teams, track restoration activities, provide timely status to Government representatives and the Information Technology Operations Center, and complete all required outage reports and trackers.

Roles & Responsibilities:

Provide on-call support for mission-critical outages on a 24x7x365 basis.
Respond rapidly when notified of an Info Spot or other high-priority mission outage.
Identify the affected application, infrastructure, users, locations, dependencies, and mission impact.
Perform initial triage and coordinate with application, systems, network, SecureView, cloud, cybersecurity, vendor, and Government personnel.
Participate in or host DLA outage war lines as required.
Maintain a chronological outage timeline documenting symptoms, actions, decisions, escalations, restoration steps, and communications.
Provide regular progress updates to Government representatives and the Information Technology Operations Center.
Participate in the 0700 Daily Scrum and brief current outage status, restoration progress, remaining risks, and planned actions.
Complete required DLA ITOC Info Spot Reports, Data Center Services questionnaires, outage trackers, and related documentation.
Support technical root-cause analysis and identify contributing conditions, failed controls, process gaps, or recurring problems.
Document corrective actions and recommendations to prevent recurrence.
Ensure all associated ServiceNow records are current and include complete outage documentation.
Support post-event reviews and lessons-learned activities.
Transfer outage procedures, historical reports, escalation contacts, and response playbooks during transition-out.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements:

Desired/Required Skills:

Place of Performance: Off-site position with mandatory 24x7x365 on-call availability.
Clearance Required: Active Department of Defense Secret clearance required.
Investigation / Position Sensitivity: Critical Sensitive / IT-I position requiring a favorable Tier 5 investigation.
Required Computing Environment Qualification: Must maintain applicable DLA-approved certifications and DoD 8140 qualifications.
Privileged Access Qualification: Must maintain IAT Level II or IAT Level III and applicable CE Administrator qualifications when privileged system access is assigned.
Required Experience: Minimum six years of progressive information technology or information processing experience.
Specialized Experience: At least three years supporting hardware, software, applications, infrastructure, or enterprise service operations.
Hands-On Experience: At least two years diagnosing and resolving technical problems in enterprise environments.
Required Outage Experience: Experience supporting major incidents, priority-one outages, operational war rooms, service restoration, and root-cause analysis.
Required Communication Skills: Ability to communicate clearly and calmly with technical teams and Government leadership during high-pressure incidents.
Required Documentation Skills: Experience maintaining outage timelines, situation reports, action logs, incident reports, and corrective-action documentation.
Desired Skills: ServiceNow Major Incident Management, ITIL incident/problem management, Windows, Linux, networking, application support, and enterprise monitoring tools.

About the Company:

NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.

Benefits:

Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
Company provides short and long term disability plans.
401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
Comprehensive training and development program.
11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Apply Now

Refine Your Search

remote technical support representative jobs in columbus

Mission-Critical Outage Support Specialist

FHA Mortgage Origination Representative

ServiceNow Queue Management Specialist

Technical Account Manager (Remote)

Outside Sales Representative - Cleveland, OH

Sales Rep – Material Handling/Cranes

Bilingual Dental or Orthodontic Contact Center Representative

Sales Account Executive

Integration Consultant-Ohio/PA

Sales Rep- Material Handling/Cranes

OEM Account Manager

Inside Sales Account Manager

Sr Field Application Engineer (Remote in Columbus, OH area)

Enterprise Sales Strategic Account Executive

Industrial Sales Specialist - Data Centers, Renewables & Waste Water

Key Account Manager - Critical Industries

Account Executive

Sales Director

Application Engineering Manager, Electrification Services

Commercial Proposal Engineer

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