Top 10 Service specialist ecommerce Jobs in Columbus

Customer Data Analyst
Express —Columbus, OH
- Email
- Mid-level
- Office
- 3 years
DTC ECOMMERCE MANAGER
Xterra Health —Columbus, OH
- $75,000 - $95,000 a year
- Full-time
- Remote
- Military
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
7d
D365FO ERP Support Specialist
Gfs Chemicals Inc —Powell, OH
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- SQL
- Profit sharing
- Health savings account
Quick Apply
Sales Support Analyst
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Full-time
- Marketing
- Inventory management
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Client Services Specialist
Electronic Data Payment Systems —Johnstown, OH
- $25,000 - $45,000 a year
- Overtime
- Microsoft Outlook
- Research
- Mid-level
Owned Channels Specialist
Express —Columbus, OH
- Email
- Microsoft Excel
- Mid-level
- Office
Manager Loyalty & Owned Channels
Express —Columbus, OH
- Email
- Microsoft Excel
- Office
- 8 years
VAS Warehouse Associate 1st Shift
Ryder —Etna, OH
- $18 an hour
- Urgently hiring
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
Picking and Packing Warehouse Associate
Ryder —Etna, OH
- $18 an hour
- Urgently hiring
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
8h

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Customer Data Analyst
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Bachelor’s degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus. Perform deep-dive analysis to understand the drivers behind…
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Customer Data Analyst

Express -
Columbus, OH

Apply Now

Job Details

Full-time

Qualifications

Statistics
Data visualization software proficiency
Business intelligence
Digital marketing tools
Databases
Business intelligence tools
Bachelor's degree
Online retail experience
Data-driven problem-solving
Data extraction

Full Job Description

Overview:

About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

About Bonobos
Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.

Location Name: Columbus Corporate Headquarters Responsibilities:

POSITION OVERVIEW

The Customer Data Analyst plays a critical role in understanding and improving the health of our customer file across new and existing customers. This specialist-level role focuses on analyzing customer KPIs, identifying trends in acquisition, retention, and reactivation, and evaluating the impact of product, shopping experience and marketing performance on customer behavior. This role partners closely with Marketing, Digital Media, E-Commerce, and Technology teams to translate complex data into clear, actionable reporting that drives smarter decisions and measurable business impact.

KEY RESPONSIBILITIES

Customer File Analytics & KPI Reporting

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation, frequency, spend, and lifetime value
Perform deep-dive analysis to understand the drivers behind customer trends and performance changes
Monitor customer file health over time, identifying risks and opportunities tied to product, channel, and marketing performance

Marketing & Product Performance Analysis

Evaluate the effectiveness of marketing campaigns and product initiatives as they relate to customer growth and loyalty
Partner with Digital Marketing to support ecommerce and marketing analytics
Assist in identifying opportunities to improve marketing ROI and customer engagement through data-driven insights

Reporting, Dashboards & Storytelling

Develop and maintain dashboards and reporting tools to track customer and marketing performance
Translate complex datasets into clear, actionable insights for marketing, merchandising, and leadership teams
Support the development of standardized reporting frameworks and recurring performance readouts

Data Integrity & Collaboration

Partner with Technology and Platform teams to maintain the customer database, ensuring accuracy, consistency, and growth across online and offline channels
Ensure data integrity through validation, cleansing, and ongoing quality checks
Collaborate cross-functionally to support test-and-learn initiatives and continuous improvement

REQUIRED EXPERIENCE & QUALIFICATIONS

Bachelor’s degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus
3-5+ years of experience in data analysis, customer analytics, or marketing analytics
Strong experience working with customer databases and large datasets
Proficiency in data extraction and analysis
Experience with Google Analytics and CRM or marketing automation platforms
Experience with data visualization and BI tools
Advanced Excel skills; familiarity with statistical analysis techniques
Experience in ecommerce or digital-first businesses; fashion retail preferred
Ability to manage multiple workstreams independently in a fast-paced environment
Strong attention to detail with the ability to communicate insights clearly to non-technical stakeholders

Closing:

If you would like to know more about the California Consumer Privacy Act click here.

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

Apply Now

Refine Your Search

service specialist ecommerce jobs in columbus

Customer Data Analyst

DTC ECOMMERCE MANAGER

D365FO ERP Support Specialist

Sales Support Analyst

Client Services Specialist

Owned Channels Specialist

Manager Loyalty & Owned Channels

VAS Warehouse Associate 1st Shift

Picking and Packing Warehouse Associate

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