IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
Retail Collections Specialist II Bilingual English and Spanish Required
JPMorganChase —Columbus, OH
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Tuition reimbursement
4d
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
4d
Medical Records Technician (ROI)
US Veterans Health Administration —Columbus, OH
- $37,992 - $61,598 a year
- Online Application
- Hybrid work
- Background check
- High school
- Writing skills
- Health insurance
5d
Learning Support Specialist II - Reading and Writing Lab
Columbus State Community College —Columbus, OH
- $18 an hour
- Part-time
- English
- Mid-level
- Bachelor's degree
Product Specialist II
T-Cetra LLC —Dublin, OH
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Marketing
- Pass drug screening
- Wellness program
- Health insurance
Quick Apply
QA Specialist II
American Nitrile —Grove City, OH
- $22 - $24 an hour
- Extended hours
- Mid-level
- Team management
- Warehouse
Quick Apply
Programmer Analysts I and II
Shastra Business Solutions —Lewis Center, OH
- Sales
- Mid-level
- Office
Hyperscale Network Specialist I
E2 Optics —Columbus, OH
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Dental insurance
10d
Technical Specialist I/Technical Specialist 2/Sr Technical Specialist
Eastern Gas Transmission and Storage, Inc. —Groveport, OH
- Full-time
- Computer literacy
- Assembly
- Math
3d
Hyperscale Network Specialist II
E2 Optics —Columbus, OH
- Full-time
- Construction site
- Mid-level
- Office
- Paid holidays
- Dental insurance
10d
Treasury Mgmt Service Specialist II
Huntington Bank —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
3d
Senior Claims Adjuster I - Workers Compensation
Liberty Mutual —Columbus, OH
- $67,000 - $126,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
NW Deploy Planning Mgr II, GND, GND-US-CORE-Build-NWPlanning
Amazon Data Services, Inc. —Dublin, OH
- $107,700 - $188,500 a year
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- AD&D insurance
- Health insurance
Fire Alarm Service Specialist 2 - Columbus, OH
Convergint Technologies LLC —Westerville, OH
- $30 - $40 an hour
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Wellness program
- Paid parental leave
Storage Architect
AGE Solutions —Columbus, OH
- From $105,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid training
- Paid parental leave
Quick Apply
Commissioning Field Technician III
DLB Associates —Columbus, OH
- $78,750 - $95,812 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Engineering
- Mid-level
- Paid parental leave
- Health savings account
Staff Surveyor II
Verdantas —Dublin, OH
- $85,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Paid parental leave
- AD&D insurance
6d
Controls Designer
Trane Technologies —Columbus, OH
- $77,963.33 - $109,340.00 a year
- Full-time
- Clean driving record
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Laboratory Technical Specialist - RI Biopath Deel
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- Ability to climb stairs
- Associate's degree

I want to receive the latest job alert for technology specialist ii in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology specialist ii jobs near columbus

IT Support Specialist I

Gifthealth Inc -
Columbus, OH

Quick Apply

Job Details

Full-time
$54,000 - $64,000 a year

Qualifications

Operating systems
HIPAA compliance
Phone communication
Moving
HIPAA
Equipment troubleshooting
Incident Escalation
High school diploma or GED
DHCP
Computer hardware
Desktop (troubleshooting support)
Healthcare privacy protection
Desktop applications
Computer networking
DNS
Productivity software
Escalation handling
Peripheral hardware support

Full Job Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The IT Support Specialist I serves as the first point of contact for end-user technical support across Gifthealth’s user environment, including workstations, applications, access, connectivity, peripherals, and standard business systems. Reporting to the IT Support Site Lead, this role responds to support requests, resolves common technical issues, documents work accurately, and escalates more complex issues to IT Support Specialist II, the IT Support Site Lead, or other IT teams when appropriate. This position focuses on rapid issue resolution, effective ticket handling, clear communication, and delivering a consistent, high-quality support experience that helps maintain user productivity.

Key Responsibilities

Responds to incoming IT support requests through the ticketing system, chat, and in-person interactions; triages, categorizes, prioritizes, and routes requests appropriately.
Troubleshoots and resolves common issues involving workstations, applications, access, connectivity, user devices, peripherals, and standard business systems.
Assists with password resets, access issues, basic identity-related tasks, onboarding, offboarding, endpoint setup, hardware support, and workstation moves/adds/changes.
Resolves common support requests at first contact whenever possible and escalates more complex issues with clear documentation, troubleshooting history, and user impact.
Works toward established response-time, resolution, documentation, and first-contact resolution expectations aligned with IT Support service standards.
Documents all support interactions, troubleshooting steps, resolutions, and escalations in the IT service management system.
Contributes to knowledge base articles, standard procedures, and repeatable troubleshooting documentation.
Communicates clearly and professionally with technical and non-technical users, sets appropriate expectations, provides timely updates, and maintains a high level of customer service.

Qualifications

Education: High school diploma or equivalent. (Required)
Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience. (Preferred)
Experience:
0 - 2 years of experience in an IT support, help desk, or customer service role. (Required)
Experience working in a ticketing or IT service management system. (Preferred)
Exposure to identity, endpoint, or productivity platforms in a business environment. (Preferred)
Knowledge, Skills, & Abilities:
Basic understanding of desktop operating systems, common business applications, endpoint devices, peripherals, and standard business systems. (Required)
Basic understanding of networking concepts, including DNS, DHCP, and Wi-Fi connectivity. (Required)
Foundational troubleshooting skills with the ability to follow structured processes, manage multiple tasks, prioritize effectively, and escalate appropriately. (Required)
Strong verbal and written communication skills, attention to detail, professionalism under pressure, and a customer-service oriented mindset. (Required)
Ability to work independently while following team processes and escalation paths, and to collaborate effectively as part of a team. (Required)
Understanding of data privacy and security best practices, including appropriate handling of sensitive or regulated information, such as PHI/HIPAA environments. (Required)
Familiarity with tools such as Okta, Google Workspace, Slack, endpoint management systems, or IT service management platforms. (Preferred)

Work Environment

Location: On-site
Schedule: Standard Gifthealth business hours with participation in an on-call rotation as required; specific schedules may vary based on site and operational needs.

Regular onsite support for end users, devices, workstations, peripherals, and day-to-day technology operations. This role may also interact with IT Support, IT Operations, Engineering, Facilities, and business teams as needed to resolve user and site technology issues.

Key Essential Functions

Must be able to move throughout the facility to provide onsite technical support.
Must be able to lift and transport IT equipment up to approximately 50 lbs.
Must be able to work on a computer for extended periods.
Must be able to communicate effectively with users in person, over the phone, and via written communication.

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Quick Apply

Refine Your Search

technology specialist ii jobs in columbus

IT Support Specialist I

Retail Collections Specialist II Bilingual English and Spanish Required

Help Desk Support Specialist II

Medical Records Technician (ROI)

Learning Support Specialist II - Reading and Writing Lab

Product Specialist II

QA Specialist II

Programmer Analysts I and II

Hyperscale Network Specialist I

Technical Specialist I/Technical Specialist 2/Sr Technical Specialist

Hyperscale Network Specialist II

Treasury Mgmt Service Specialist II

Senior Claims Adjuster I - Workers Compensation

NW Deploy Planning Mgr II, GND, GND-US-CORE-Build-NWPlanning

Fire Alarm Service Specialist 2 - Columbus, OH

Storage Architect

Commissioning Field Technician III

Staff Surveyor II

Controls Designer

Laboratory Technical Specialist - RI Biopath Deel

I want to receive the latest job alert for technology specialist ii in columbus

Explore jobs in more locations

About Us

Position Summary

Key Responsibilities

Qualifications

Key Essential Functions

Employment Classification

Equal Employment Opportunity (EEO) Statement

Disclaimer

Job Seeker Tools

Employer Tools

Browse

Stay Connected