Top 157 Ticketing services Jobs in Columbus

Lead, Commercial Technical Operations
WOW! —Columbus, OH
- $28 - $32 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
11h
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
- $20 - $21 an hour
- Contract
- Computer science
- Computer Science
- Software troubleshooting
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Manager of Technology
Yardmaster, Inc. —Blacklick, OH
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- 5 years
- ERP systems
- Dental insurance
- 401(k)
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
- $19 - $21 an hour
- Weekends as needed
- Classroom
- Mid-level
- Windows
- Health insurance
- Dental insurance
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
Data Center Repair Lead
EOS —Columbus, OH
- Rotating shift
- 5 years
- Driver's License
- Continuous improvement
- Paid holidays
- Health insurance
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Ticketing Services Coordinator
The Ohio State University —Columbus, OH
- Extended hours
- Background check
- Pass drug screening
- Mid-level
5d
Seasonal WA2 Gen Warehouse
JCPenney —Columbus, OH
- $20.50 - $25.75 an hour
- Seasonal
- Basic math
- No experience needed
- High school diploma or GED
- Paid holidays
- Health insurance
Seasonal WA1 Gen Warehouse
JCPenney —Columbus, OH
- $19.00 - $23.75 an hour
- Seasonal
- Basic math
- No experience needed
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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8d
Data Center Technician, DCC Communities
Amazon Data Services, Inc. —Dublin, OH
- $25.19 - $44.08 an hour
- 8 hour shift
- Computer Science
- Up to 50% travel
- Mid-level
- Employee assistance program
- 401(k) matching
8d
Manager Ticketing Services
The Ohio State University —Columbus, OH
- Full-time
- Background check
- Inventory management
- Pass drug screening
1d
DCO Tech
Amazon Data Services, Inc. - A19 —Columbus, OH
- $30 - $54 an hour
- 8 hour shift
- Up to 50% travel
- Mid-level
- Continuous improvement
- AD&D insurance
- Health insurance
Data Center Technician- 1st shift (Sunday- Wednesday)
Cologix —Columbus, OH
- $28 - $35 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
Desktop Support
CBC Companies —Columbus, OH
- $24 - $29 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Profit sharing
- Health savings account
Data Center Technician, North Region, Military & Veterans Encouraged
Amazon Data Services, Inc. —New Albany, OH
- $27.98 - $48.99 an hour
- 8 hour shift
- Computer science
- Computer Science
- Up to 50% travel
- Employee assistance program
- 401(k) matching
Document Services Center Supervisor
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
IT Service Desk Tier 2
Central Ohio Urology Group —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
14d
Stylist (Easton Town Center)
gorjana —Columbus, OH
- $18 - $21 an hour
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- Merchandising
- Health insurance
- Dental insurance

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ticketing services jobs near columbus

Lead, Commercial Technical Operations

WOW! -
Columbus, OH

Quick Apply

Job Details

Full-time
$28 - $32 an hour
11 hours ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
On-the-job training
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Customer communication
IPv4
Computer Science
CCNA
CCENT
IPv6
CompTIA Network+
Information Technology

Full Job Description

Lead, Commercial Technical Operations

Lead the Shift. Solve Complex Issues. Strengthen the Team.

Are you an experienced telecommunications or IT professional who enjoys solving complex technical problems and helping others grow? As a Lead, Commercial Technical Operations at WOW!, you’ll serve as the senior technical resource for your shift while supporting WOW! Business customers across our SMB, Enterprise, Strategic Enterprise, Wholesale, and Data Center segments.

In this highly visible role, you’ll coordinate real-time operations, guide Tier 2 team members, manage technical escalations, and partner with Engineering during critical incidents. You’ll also play an important role in strengthening team capabilities through hands-on coaching, training, and knowledge sharing.

This position operates within a 24/7 environment and requires the ability to work scheduled shifts and participate in an on-call rotation as designated by management.

What WOW! Offers

Pay: $28.00-$32.00/hour
Medical, dental, vision, and life insurance
HSA and FSA available
401(k) with company match
Paid time off & company holidays
Tuition reimbursement for continued development
Employee broadband discounts (where they apply)

What You’ll Do

Lead Shift Operations

Serve as the shift and floor lead, providing real-time queue oversight and recommending adjustments to workload and coverage.
Act as the first internal escalation point for Tier 2 agents before Supervisor involvement.
Help formalize and support the Tier 2-to-Tier 3-to-Engineering escalation process.
Lead shift huddles and help prepare the team for new products, features, systems, and process changes.
Reinforce established standards for schedule adherence, ticket quality, and documentation.
Provide the Supervisor with feedback regarding employee performance, coaching opportunities, skill gaps, and readiness for advancement.

Coach and Develop the Team

Provide side-by-side coaching, ticket reviews, call evaluations, and targeted skill development.
Model effective troubleshooting practices while actively transferring knowledge to other team members.
Deliver technical training designed to strengthen team performance and readiness.
Manage team-facing resources, including runbooks, knowledge base articles, technical tips, and post-incident learnings.
Serve as a trusted technical resource and lead through influence without formal supervisory authority.

Manage Complex Technical Issues

Serve as a subject matter expert across the WOW! Business portfolio, including voice, video, and data products.
Handle the team’s most complex trouble tickets and customer-impacting issues.
Provide advanced, OSI-aligned diagnosis, troubleshooting, consultation, and resolution coordination.
Use command-line interfaces across networking elements to investigate service-impacting events.
Coordinate with customers, network administrators, vendors, technicians, service providers, Engineering teams, and other WOW! personnel to restore service.

Support Critical Events and Data Center Operations

Represent the team during P1 and P2 incidents through bridge participation, technical coordination, and incident communications.
Monitor critical Data Center systems, including security, power, and HVAC.
Provide hands-and-feet Data Center support when needed.
Ensure customer equipment and packages received or shipped through the Data Centers are properly documented and secured.
Follow established Ticket Management and Data Center policies and procedures.
Document technical issues, troubleshooting steps, and resolutions in company ticketing and billing systems.
Assist with the testing, certification, implementation, and ongoing support of new WOW! Business products.
Perform other duties as assigned.

What You’ll Bring

Required Education and Experience

Associate degree or higher in IT, Computer Science, Telecommunications, or a related field.
At least four years of telecommunications or related technical support experience within an Operations Center, Systems Administration, IT, or similar environment.
Demonstrated experience mentoring, coaching, or serving as an informal team lead.
One or more industry-recognized certifications at the time of hire or within 12 months of entering the role, including:
CompTIA Network+
CCENT or CCNA
SIP School certification
Equivalent training or certification in IPv4/IPv6, VoIP, or SIP

Technical Knowledge and Skills

Understanding of internet protocols and networking fundamentals, including routers, switches, and IP subnetting.
Foundational troubleshooting capabilities across WAN, LAN, VLAN, and VPN environments.
Familiarity with RF signals and HFC networks is preferred.
Knowledge of local, long-distance, and toll-free telephony, including LNP porting, LIBD, PAC, VoIP, telephony features, and customer premises equipment.
Ability to use command-line interfaces to investigate network and service-impacting events.
Strong analytical, troubleshooting, organizational, and decision-making skills.
Excellent communication and active-listening abilities.
Ability to guide customers and team members through complex technical troubleshooting.
Ability to prioritize competing responsibilities and remain effective in a fast-paced environment.
Comfortable leading through influence without direct reporting authority.
Proficiency with word-processing, spreadsheet, internet, and email applications.
Ability to learn billing platforms and online technical support tools.
Ability to work scheduled shifts within a 24/7 operation and participate in an on-call rotation as needed.

Physical Demands and Working Conditions

The physical requirements described below are representative of those needed to perform the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions.

Regularly communicate verbally and listen effectively.
Use hands to type and handle equipment, objects, and paperwork.
Use close vision and maintain visual focus.
Occasionally carry and climb a ladder.
Sit, stand, walk, and bend at the knees and waist.

WOW! is an Equal Opportunity Employer, including individuals of all races, colors, religions, sexes, sexual orientations, gender identities and expressions, national origins, individuals with disabilities, and protected veterans.

Pay: $28.00 - $32.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
On-the-job training
Opportunities for advancement
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

ticketing services jobs in columbus

Lead, Commercial Technical Operations

Store Technology Support - POS

Manager of Technology

Desktop Support

Help Desk Technician - Tier 2

Data Center Repair Lead

Ticketing Services Coordinator

Seasonal WA2 Gen Warehouse

Seasonal WA1 Gen Warehouse

Customer Service and Tech Support - Customer Support for Learning and Development

Client Support Desk Analyst

Data Center Technician, DCC Communities

Manager Ticketing Services

DCO Tech

Data Center Technician- 1st shift (Sunday- Wednesday)

Desktop Support

Data Center Technician, North Region, Military & Veterans Encouraged

Document Services Center Supervisor

IT Service Desk Tier 2

Stylist (Easton Town Center)

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