Top 24 Visitor experience Jobs in Columbus

Experience Manager
Donaldson Plastic Surgery, LLC —Dublin, OH
- Full-time
- Mid-level
- Office
- Bachelor's degree
Receptionist
Danbury Columbus —Columbus, OH
- $12 - $13 an hour
- Part-time
- Front desk
- Entry level
- Health savings account
- AD&D insurance
Quick Apply
Workplace Experience Coordinator
US AMR-Jones Lang LaSalle Americas, Inc. —New Albany, OH
- $55,300 - $80,200 a year
- Online Application
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Visitor Experience Lead
Franklin Park Conservatory and Botanical Gardens —Columbus, OH
- $18 an hour
- Weekends as needed
- Public speaking
- Mid-level
- Organizational skills
- AD&D insurance
- Disability insurance
13d
Front Office Assistant
MAD Live Solutions —Columbus, OH
- $17 - $26 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid training
- Opportunities for advancement
Quick Apply
3d
Museum Store Manager
Columbus Museum Of Art —Columbus, OH
- $53,000 - $55,000 a year
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- Driver's License
Quick Apply
10d
Regional Development Project Coordinator
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Writing skills
- Ability to climb stairs
- Bachelor's degree
Full-Time Front Desk Associate
SpringHill Suites, Columbus OSU —Columbus, OH
- $16.50 - $18.00 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Health insurance
- Dental insurance
Quick Apply
9d
Custodian-Full Time (evening)
Art College and Preparatory Academy (ACPA) —Columbus, OH
- $18 - $20 an hour
- Full-time
- Background check
- School experience
- Heavy lifting
- Wellness program
- Health insurance
Quick Apply
4d
Front Desk Administrator
BHDP Architecture —Columbus, OH
- Part-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
2d
Restaurant Crew Member
Jimmy Johns —Columbus, OH
- $11 - $13 an hour
- Part-time
- Quick service & fast food restaurant
- Fair chance
- Grocery store experience
Quick Apply
3d
Front Desk Receptionist (PRN)
Dublin Post Acute —Dublin, OH
- Part-time
- Skilled nursing facility
- HIPAA
- Administrative experience
Quick Apply
Exhibit Design Director
Roto —Dublin, OH
- $85,000 - $100,000 a year
- Management
- Presentation skills
- Mentoring
Quick Apply
4d
Lighting Specialist
The Ohio State University —Columbus, OH
- Full-time
- Background check
- 5 years
- Pass drug screening
9d
Volunteer, Ohio History Center & Ohio Village
Volunteers Ohio History Connection —Columbus, OH
- Part-time
- Background check
- Children
- Entry level
Quick Apply
Access Control Security Officer
Securitas Security Services —New Albany, OH
- $17 - $18 an hour
- Overtime
- Construction site
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
Line Cook
Columbus Museum Of Art —Columbus, OH
- $17 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
4d
Housekeeping Team Member
Dublin Post Acute —Dublin, OH
- $15 an hour
- Full-time
- Office
- Ability to stand for extended periods
- Entry level
Quick Apply
Newark Earthworks Volunteer
Volunteers Ohio History Connection —Columbus, OH
- Online Application
- Background check
- 18 years or older
- Maintenance
Quick Apply
Day shift Porter
Prestige Janitorial Service LLC —Columbus, OH
- $14 - $15 an hour
- Full-time
- Background check
- Heavy lifting
- Residential
Quick Apply
14d

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Experience Manager

Donaldson Plastic Surgery, LLC
Dublin, OH

Apply Now

Job Details

Full-time

Qualifications

Bachelor's degree

Full Job Description

EXPERIENCE MANAGER

About Donaldson Health
Donaldson Health (“Donaldson”) provides surgical, non-surgical and wellness treatments to empower you to unleash your inner confidence and bring out the very best version of you. We celebrate the uniqueness of each patient’s journey and provide an uplifting, empowered environment at the intersection of wellness and appearance — not a spa, and not a stuffy doctor’s office.

We keep it real. We resemble our patients who are smart, active and down-to-earth, with families, hobbies and multiple interests. We identify with our patients’ concerns, understand their perspectives and are here to help. We take our jobs seriously and do not treat medical aesthetics like reality TV. Because we understand the mind-body connection, we see the whole person — not just a body part or a quick-fix procedure.

Donaldson Core Values

Be The Highlight of Someone’s Day – Our patients come to us vulnerable, but not weak. We eradicate intimidation and offer radical acceptance.

Exude Confidence - We find answers. We offer support and encouragement through scary the scary and unknown. We know our patients are going to LOVE IT.

REALLY Care - We don’t fake interactions. We make the extra phone call and say the extra thank you. We humbly serve.

Think Clearly and Wisely – We do what is right for the patient and we know why we do what we do. We make independent decisions with the patient’s satisfaction and safety in mind.

Scrub in and Serve - Job descriptions define core responsibilities, and we believe it is our collective responsibility to step up and support each other when needed.

Experience Manager Overview
The Experience Manager at Donaldson has the important responsibility of providing the highest level of patient experience, ensuring the Donaldson standard is unmatched by any other. As the first point of contact for office visitors, the Experience Manager sets the tone for the rest of a patient’s visit with us, helping patients immediately gain the confidence that they made the right choice. A Donaldson Experience Manager also oversees the assigned general office operations, manages in-person transactions, rewarding and redeeming patient points, provides guidance to Experience Team Members, and actively assists in the development and implementation of Experience Team protocols.

Core Responsibilities of the Experience Manager

Act as location manager, taking responsibility for all activities occurring in the space with a focus on upholding Core Values.
“Wow” our in-office patients by creating an unmatched reception experience with a friendly, helpful, genuine and optimistic tone.
Check-in patients for their appointments, ensuring the appropriate paperwork has been completed for their specific appointment(s).
Check-out patients ensuring that their next appointments are secured on the schedule before they leave the practice.
Accurately execute the patient check-in and check-out process, including preparing charts for the providers’ days and validating patient parking.
Properly document patient charting with prompt scanning and noting.
Accurately manage assigned inventory
Coordinate shipping and tracking of patient orders, Lab draw processing, and supply deliveries.
Understand and know clients to build relationships and facilitate genuine interactions; understand Practice offerings and products; review product history and learn what has and has not worked for clients in the past, making referrals for new products and procedures based on learnings.
Manage office cleanliness and maintenance, providing prompt and clear communication to external vendors and internal stakeholders for all findings.
Complete office opening and closing procedures, including locking and unlocking the door, arranging, tidying and restocking, turning lights off and setting the alarm.
Accurately collect and track cash and check payments when needed for surgeries, appointments, and products; utilizing PatientNow, manage and update accounting reports as necessary with payments taken; ensure cash drawer is balanced and prepare the nightly deposit of checks and cash for the Finance team.
Advocate for patient needs and act as Patient liaison across all teams
Support Communication Center to rapidly respond to all patient inquiries.

Additional Responsibilities of the Experience Manager

Appropriately escort patients to their assigned treatment room when needed to assist with keeping the clinic on time
Work with the Operations Manager to develop and implement Experience Team protocols
Assist with events by attending and offering support; discuss upcoming events with patients during the check-in and check-out process.
Participate in brand marketing efforts and recruitment effort
Scrub in and serve when possible; remove barriers for team members that may
Communicate to leadership any opportunities for improvement
Ensure confidentiality of patient information.
Other duties as assigned

Desired Experience and Education

4-year degree in retail, hospitality, or related field required.
2-5 years industry experience
Demonstrated strong written communication skills.
Demonstrated superb customer service skills in a high-touch environment.

FLSA STATUS: Full-time, exempt employee.
LOCATION: Based in Columbus, OH at corporate office
TRAVEL: Less than 10%
REPORTS TO: Operations Manager
DIRECT REPORTS: N/A

Apply Now

Refine Your Search

visitor experience jobs in columbus

Experience Manager

Receptionist

Workplace Experience Coordinator

Visitor Experience Lead

Front Office Assistant

Museum Store Manager

Regional Development Project Coordinator

Full-Time Front Desk Associate

Custodian-Full Time (evening)

Front Desk Administrator

Restaurant Crew Member

Front Desk Receptionist (PRN)

Exhibit Design Director

Lighting Specialist

Volunteer, Ohio History Center & Ohio Village

Access Control Security Officer

Line Cook

Housekeeping Team Member

Newark Earthworks Volunteer

Day shift Porter

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