Top 73 Workplace solutions customer service analyst Jobs in Columbus

Workplace Solutions - Customer Service Analyst
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Finance
- Continuous improvement
- Health insurance
- Tuition reimbursement
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
1d
Reporting & Analytics Analyst
U.S. Bank National Association —Columbus, OH
- $119,765 - $140,900 a year
- Full-time
- Mid-level
- Office
- SQL
- Paid holidays
- Disability insurance
1d
Customer Service Representative
NFI Parts —Delaware, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- High school
- Paid holidays
- On-the-job training
Quick Apply
12d
Safety Analyst
Surge Staffing —Columbus, OH
- $50,000 - $52,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Opportunities for advancement
Quick Apply
13d
Customer Billing Analyst - Tri-Anim Health Services - Dublin, OH
Sarnova —Dublin, OH
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- 401(k)
Quick Apply
Business Analyst
Cardinal Health —Dublin, OH
- $80,900 - $115,500 a year
- Hybrid work
- Research
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
14d
Cybersecurity Analyst - Entry Level
NiSource —Columbus, OH
- $82,200 - $123,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
- Relocation assistance
18h
Claims Analyst
Arrive Logistics —Columbus, OH
- Full-time
- Remote
- Customer service
- 3 years
- Finance
- Paid parental leave
- Paid holidays
Quick Apply
Payments Business Analyst III
Huntington Bank —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Research
13h
Senior Product Delivery Associate - Branch Workplace Technology
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
2d
Service Desk Analyst
Star Seven Six —Columbus, OH
- On call
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
IT Engineer I – Real-Time Systems - Entry Level
NiSource —Columbus, OH
- $82,200 - $123,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Computer networking
2d
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Operations Systems Analyst
Crane Worldwide Logistics LLC —Lockbourne, OH
- Mid-level
- High school diploma or GED
- Analysis skills
- Wellness program
- Health insurance
Technical Advisor/IT Support Analyst
One Identity —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows
Production Analyst
Meridian Adhesives Group (Evans Adhesives Corporation) —Columbus, OH
- $85,000 - $87,500 a year
- Monday to Friday
- ERP systems
- Mid-level
- Office
- Paid parental leave
- Health savings account
2d
Financial Analyst
Medical Mutual of Ohio —Dublin, OH
- Hybrid work
- Microsoft Access
- 5 years
- Mid-level
- Health savings account
- Disability insurance
Salesforce Consultants
Hike2 —Columbus, OH
- $110,000 - $170,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Technical Business Analyst
4 Over llc —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Mid-level
- Analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
8d

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workplace solutions customer service analyst jobs near columbus

Workplace Solutions - Customer Service Analyst

JPMorganChase -
Columbus, OH

Apply Now

Job Details

Full-time

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Email customer support
Phone communication
Continuous improvement
Technical Proficiency
Email support
Client interaction via phone calls

Full Job Description

JOB DESCRIPTION

Workplace Solutions is a tech and service-based offering, created to empower teams to easily navigate their workplace incentives with confidence. Our intuitive solutions help to attract and keep talented people.

If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you.

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

Acts as the first point of contact for JP Morgan Workplace Solutions, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
Communicates with customers via phone calls and emails, in order to turn them around in a timely manner with high quality responses
Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
Uses soft skills to adapt your ton to each customer to create a memorable experience whilst fully understanding their needs
Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities
Handles challenging conversations including complaints when necessary

Required Qualifications, Capabilities and Skills:

Excellent Customer Service skills in telephone and email etiquette
Client focus, interpersonal skills and ability to network.
Proactivity and Continuous Improvement mindset.
Maintains highest level of technical skill in field of expertise.
This position requires a high degree of discretion and judgement.

Preferred Qualifications, Capabilities and Skills:

University degree in Economics, Finance or equivalent work experience desired.
Experience in Customer Service role, preferably in the Financial Services
Be an excellent communicator
Be empathetic and problem solver, have a passion for learning and self development
Other languages are also advantageous with examples including Spanish, Norwegian, French, Finnish, Czech, Polish, German and Arabic.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Apply Now

Refine Your Search

workplace solutions customer service analyst jobs in columbus

Workplace Solutions - Customer Service Analyst

Technology Solution Center Analyst Lead

Reporting & Analytics Analyst

Customer Service Representative

Safety Analyst

Customer Billing Analyst - Tri-Anim Health Services - Dublin, OH

Business Analyst

Cybersecurity Analyst - Entry Level

Claims Analyst

Payments Business Analyst III

Senior Product Delivery Associate - Branch Workplace Technology

Service Desk Analyst

IT Engineer I – Real-Time Systems - Entry Level

Supervisor, IT Service Center

Operations Systems Analyst

Technical Advisor/IT Support Analyst

Production Analyst

Financial Analyst

Salesforce Consultants

Technical Business Analyst

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