Top 10 Help desk technician Jobs in Columbus Ga

Help Desk Technician
Southeast Regional Technology Group —Columbus, GA
- $30,000 - $45,000 a year
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
4d
IT Technician I
Phenix City —Phenix City, AL
- $19.65 an hour
- Overtime
- Microsoft Outlook
- Computer Science
- Office
- Employee assistance program
10d
Facilities Technician
Pratt & Whitney —Midland, GA
- Full-time
- Mid-level
- High school diploma or GED
- Contracts
- Paid holidays
- Disability insurance
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Columbus, GA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —Phenix City, AL
- $22 - $36 an hour
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
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2d

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help desk technician jobs near columbus ga

Help Desk Technician

Southeast Regional Technology Group -
Columbus, GA

Quick Apply

Job Details

Full-time
$30,000 - $45,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

CompTIA Network+
CompTIA A+
Help desk

Full Job Description

HELPDESK TECHNICIAN
POSITION SUMMARY

The Helpdesk Technician is responsible for delivering timely, accurate, and extraordinary technical support to SERTG clients. This role serves as the frontline responder for service requests and alerts, ensuring customer environments remain stable, secure, and operational.

Helpdesk Technicians are expected to manage and resolve a minimum of 20 tickets per day while maintaining excellent customer service, accurate time tracking, and complete documentation within ConnectWise Manage.

ABOUT THE COMPANY — SERTG

Southeast Regional Technology Group (SERTG) delivers extraordinary IT and security services that empower organizations to focus on what makes their business unique. We exist to remove technological barriers, strengthen cybersecurity, reduce downtime, and provide the reliable, high-quality support businesses need to operate and scale with confidence.

Our vision is to become the most trusted and fastest-growing IT and cybersecurity powerhouse in the Eastern United States—expanding our client base tenfold while driving innovation that enables small to medium-sized businesses to thrive in a secure digital world.

Everything we do is grounded in our values:

Honesty — Clear, open, and transparent communication that builds trust.

Integrity — Doing what’s right every time.

Quality — Delivering outstanding service with uncompromising standards.

Accountability — Taking ownership of outcomes and commitments.

Inspirational — Leading through vision, innovation, and progress.

Disciplined — Operating with consistency, precision, and focus.

OBJECTIVES

The Helpdesk Technician is accountable for delivering responsive support, maintaining SLA performance, and providing exceptional customer service. Core objectives include:

Technical Support & Troubleshooting

Respond to incoming service requests and system alerts in a timely manner.

Diagnose and resolve hardware, software, networking, and cloud-related issues.

Provide remote and onsite support when required.

Escalate complex issues appropriately following documented procedures.

Ticket Management & Time Tracking

Manage and resolve a minimum of 20 tickets per day.

Track all time worked on customer tickets accurately in ConnectWise Manage.

Maintain complete and accurate documentation within each ticket.

Ensure all tickets meet SLA response and resolution expectations.

Customer Service & Communication

Provide extraordinary customer service during every interaction.

Communicate clearly and professionally with customers via phone, email, and remote sessions.

Follow up with customers to confirm resolution and satisfaction.

Documentation & Process Adherence

Maintain accurate customer documentation, passwords, and asset records.

Follow all documented policies, procedures, and workflows.

Assist in updating internal documentation and knowledge base articles.

Training & Development Responsibilities

Complete assigned training and certifications.

Participate in process improvement and documentation initiatives.

Continuously improve technical and customer service skills.

COMPETENCIES

Technical Proficiency

Basic understanding of Windows, Microsoft 365, networking, and hardware troubleshooting.

Customer Service Excellence

Strong communication skills and customer-first mindset.

Ability to remain professional under pressure.

Time Management & Productivity

Ability to manage high ticket volume while maintaining quality.

Strong organization and prioritization skills.

Communication & Documentation

Clear written and verbal communication.

Accurate and thorough ticket documentation.

Adaptability & Teamwork

Willingness to learn and adapt to new technologies and processes.

Works effectively with team members and leadership.

SUCCESS LOOKS LIKE

20+ tickets per day are completed consistently.

SLA targets are met or exceeded.

Time entries are accurate and complete.

Customers receive clear, professional communication.

Documentation is accurate and up to date.

Escalations are handled appropriately and efficiently.

Customer satisfaction remains high.

EDUCATION AND EXPERIENCE

1–3+ years of IT support experience preferred.

Familiarity with Microsoft 365, Windows environments, and basic networking.

Experience with ConnectWise or MSP tools preferred.

Strong communication and customer service skills required.

Preferred certifications: CompTIA A+, Microsoft Fundamentals, or similar.

PHYSICAL REQUIREMENTS

Prolonged periods of sitting or working at a computer.

Ability to lift up to 50 pounds when handling equipment.

Occasional onsite work at customer locations.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Pay: $30,000.00 - $45,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk technician jobs in columbus ga

Help Desk Technician

IT Technician I

Facilities Technician

Now Hiring IT and Telecom Field Technicians

Service Technician, HVAC Repair

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