Top 20 Tech support Jobs in Columbus Ga

IT Field Operations Senior
HCL Technologies Limited - Business Services —Cottonton, AL
- $60,000 - $65,000 a year
- Email
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
Information Systems Technician I
Panasonic Energy Corporation of America —Columbus, GA
- $14.42 - $18.03 an hour
- Background check
- 18 years or older
- Computer science
- 401(k) matching
9d
Technical Support Engineer
Booz Allen —Fort Benning, GA
- $69,400 - $158,000 a year
- Full-time
- System design
- Mid-level
- Office
- Health insurance
- Flexible spending account
SITEC - HELP DESK SPECIALIST (JNY) - FORT BENNING, GA
Peraton —Fort Benning, GA
- $51,000 - $82,000 a year
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Paid holidays
3d
AV/IT Specialist-Events and Rentals
National Infantry Museum Foundation —Columbus, GA
- $43,000 a year
- Weekends as needed
- Background check
- High school diploma or GED
- Cleaning
- Health insurance
- Dental insurance
Quick Apply
Unit Secretary/Nurse Support Tech Ortho PRN
Jack Hughston Memorial Hospital —Phenix City, AL
- Night shift
- Surgery
- Entry level
- Under 1 year
Quick Apply
Senior Microsoft Communications Support Engineer
EmpireOne Contact Center —Georgia
- $70,000 - $90,000 a year
- Full-time
- Remote
- English
- Mid-level
- Analysis skills
- Flexible schedule
Quick Apply
19h
Unit Secretary/Nurse Support Tech Ortho Full Time
Jack Hughston Memorial Hospital —Phenix City, AL
- Full-time
- Surgery
- Entry level
- Under 1 year
Quick Apply
7d
Unit Secretary/Nurse Support Tech ER Nights Full Time
Jack Hughston Memorial Hospital —Phenix City, AL
- Full-time
- Surgery
- Cardiology
- Entry level
Quick Apply
Unit Secretary/Nurse Support Tech ER Full Time
Jack Hughston Memorial Hospital —Phenix City, AL
- Full-time
- Surgery
- Cardiology
- Entry level
Quick Apply
Traveling Technical Support Analyst
Chemtrade —United States
- $80,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
4d

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IT Field Operations Senior

HCL Technologies Limited - Business Services -
Cottonton, AL

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Telecommunications network troubleshooting
Desktop computer repair
Microsoft Word
Network troubleshooting
Microsoft Excel
Microsoft Outlook
Presentation software
Team leadership
IT service management
Hardware maintenance
Windows
Printer (troubleshooting support)
Microsoft System Center
Manufacturing facility
Network cabling
Driver's License
Computer hardware
Desktop (troubleshooting support)
Conflict management
Networking equipment (troubleshooting support)
Microsoft Teams
Telecommunication
IT
Managing projects
Manufacturing
Network infrastructure management
Desktop administration
Manufacturing company experience
Cross-functional communication
IT department experience

Full Job Description

Job Description,

Role: IT Field Operations Senior,

Location: Cottonton AL,

As a member of Customer’s IT Field Operations Group, you will be responsible for providing end user application and hardware support, including PC workstations, printers/drivers, advanced network and telecom troubleshooting, server support and level II resolution of incident tickets while operating in a 24x7 manufacturing environment.
You will provide advanced desk-side support, interfacing with a diverse user community in a variety of office, laboratory, and production equipment locations. This will include installation, maintenance, troubleshooting, support, and control of critical technology infrastructure.
In addition to your technical role in support of the administrative offices and production facilities at the designated Customer location, you may also be called upon to provide support for other regional locations as needed.
As a Field Operations resource, you will establish, communicate, and implement customer IT policies and standards to your team and local business partners.
Work closely with the IT enterprise organizations, including the Service Desk, to ensure proper communication, escalation, and resolution of disruptions in the technology service delivery.

How you will impact Customer:

Manage resource allocations and task assignments for local projects.
Update of the support procedures as a document owner.
Plan and participate in the mentoring of technicians to facilitate their development.
Generate innovative recommendations and initiate technology change requests.
Contribute in a project environment; both locally focused and enterprise-wide and may direct others during short projects.
As the IT Field Operations Sr. you will serve as the primary site contact with other technology organizations and vendors and support the local business leadership team and users as the IT site representative.
In addition, you will provide hands-on support for Microsoft Windows and Apple operating systems, smart phones, and wired/wireless network solutions.
As the on-site 2nd-level support team you will be called on to perform analytical, technical, and administrative work to aid in the ongoing support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical business and IT infrastructure and applications.
Engage with IT peers and teams from other sites to ensure adherence to standard processes.
Work in an ITIL-compliant, service management environment, maintaining both personal and team SLA compliance.
Troubleshoot complex hardware and software problems and create innovative solutions.
Install common, standard, and complex software and hardware peripherals.
Solid understanding of networking and the ability to utilize existing tools to test and troubleshoot network issues.
Ability to perform wi-fi site surveys utilizing existing tools.
Assist with end-user questions, problems, and training.
Configure complex, third-party, networked, and site-specific applications.
Configure and troubleshoot Windows and iOS computing endpoints (PCs Tablets, VMUs, kiosks).
Configure and troubleshoot Android, iOS, Windows, and Chromium OS mobile devices.
Work with technology assets including single-user and networked desktop and laptop clients; desktop and network printers, tablets, and vehicle-mounted devices, wired, wireless and telecom networks.
Correct implementation of the company’s processes and support and maintain IT servers; network switches, cabling; process control clients; and other technology assets and solutions in the computer rooms as needed.
Participate in an on-call duty roster with a weekly rotation of 24x7 coverage as required by business unit operations.
Demonstrated ability to use problem management tool to research and document problem resolution.
Serve as the primary IT site contact with local business leadership and other technology organizations as well as vendors.
Manage local technology asset inventory.
Provide guidance to local sites regarding IT asset acquisition and technology change requests using the tools provided.
Provide routine support for audio-visual collaboration and video conference systems.
Provide direct technical support and documentation to users at all levels of the organization (including VIP users).

What you need to succeed:

Bachelor’s degree preferred but a technical school degree plus experience and technical certifications is acceptable with a minimum of 5 years’ experience working in a production IT manufacturing environment.
Project management experience, training, or certification.
Experience in managing a production-critical IT environment.
Minimum 5 years proven PC/Windows experience.
Minimum 2 years network and telecom support experience including moves adds and changes: cabling, general device, and connectivity troubleshooting; punch-downs; cross-connects.
Excellent problem solving, dispute resolution and interpersonal skills.
Strong understanding of IT service management framework and a respect for the ITIL Management Framework.
Must have advanced experience configuring and troubleshooting personal computers, including all aspects of hardware and software support in a Windows operating system environment.
Network related discipline or certifications are a plus.
Knowledge of Microsoft Office365, including Teams, Word, Excel, Outlook, and PowerPoint.
Knowledge of Microsoft Support Tools, SCCM, WSUS and Active Directory concepts.
Excellent skills in written/oral communications, including group facilitation, presentation, and communicating across entire spectrum of an organization.
Ability to proactively engage and communicate with all IT functional areas while ensuring alignment with local applications, Process Control Network (PCN) and business systems.
The position requires frequent lifting of equipment. Must be able to lift 50 pounds.
Must be willing to travel (locally and domestically) and have a valid driver’s license.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay: $60,000.00 - $65,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

tech support jobs in columbus ga

IT Field Operations Senior

Information Systems Technician I

Technical Support Engineer

SITEC - HELP DESK SPECIALIST (JNY) - FORT BENNING, GA

AV/IT Specialist-Events and Rentals

Unit Secretary/Nurse Support Tech Ortho PRN

Senior Microsoft Communications Support Engineer

Unit Secretary/Nurse Support Tech Ortho Full Time

Unit Secretary/Nurse Support Tech ER Nights Full Time

Unit Secretary/Nurse Support Tech ER Full Time

Traveling Technical Support Analyst

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

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