Top 1204 Guest services manager Jobs in Connecticut

Guest Services Manager
Hotel Marcel —New Haven, CT
- Weekends as needed
- Mid-level
- Hotel
- Ability to lift 50 pounds
4d
Salon Manager
Confidential —New Milford, CT
- From $800 a week
- Full-time
- Cosmetology License
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Banquet Captain
Saybrook Point Resort & Marina —Old Saybrook, CT
- $17 an hour
- Extended hours
- 18 years or older
- Windows
- Ability to climb stairs
- Flexible schedule
Quick Apply
General Sales Manager in Training
FDE LLC, d/b/a Ashley Northeast —Milford, CT
- $65,000 - $80,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Children
- Profit sharing
- Paid holidays
3d
General Sales Manager in Training
FDE LLC, d/b/a Ashley Northeast —Hamden, CT
- $65,000 - $80,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Children
- Profit sharing
- Paid holidays
3d
RESTAURANT MANAGER - APPLEBEE'S
Applebee's —Mansfield, CT
- $65,000 - $70,000 a year
- Full-time
- Casual dining restaurant
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
RESTAURANT MANAGER - APPLEBEE'S
Applebee's —Danbury, CT
- $65,000 - $70,000 a year
- Full-time
- Casual dining restaurant
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Operations Manager - Entertainment & Restaurant
Level99 Entertainment —West Hartford, CT
- Weekends as needed
- Bar
- ServSafe
- Ability to walk for extended periods
Quick Apply
12d
Assistant Selling Manager in Training
FDE LLC, d/b/a Ashley Northeast —Milford, CT
- $60,000 - $110,000 a year
- Full-time
- Mid-level
- Children
- Mentoring
- Profit sharing
- Paid training
9d
Property Manager
Beacon Communities LLC —New Haven, CT
- $70,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Restaurant and Operations Manager
Dave & Buster's —Manchester, CT
- $62,000 - $73,115 a year
- Weekends as needed
- Mid-level
- Recruiting
- Leadership
- Disability insurance
- Dental insurance
Restaurant Manager - Norwalk
Advanced Hospitality —Norwalk, CT
- $60,000 - $65,000 a year
- Weekends as needed
- Spanish
- ServSafe
- English
- Disability insurance
- Health insurance
Quick Apply
Banquet Supervisor
Saybrook Point Resort & Marina —Old Saybrook, CT
- $21 an hour
- Extended hours
- English
- Mid-level
- Office
Quick Apply
RESTAURANT MANAGER - APPLEBEE'S
Applebee's —Plainville, CT
- $65,000 - $70,000 a year
- Full-time
- Casual dining restaurant
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Assistant Banquet Manager
Saybrook Point Resort & Marina —Old Saybrook, CT
- $60,000 - $65,000 a year
- Extended hours
- English
- Mid-level
- Ability to climb stairs
Quick Apply
RESTAURANT MANAGER - APPLEBEE'S
Applebee's —Torrington, CT
- $65,000 - $70,000 a year
- Full-time
- Casual dining restaurant
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Spa Manager
Water's Edge Resort and Spa —Westbrook, CT
- $60,000 - $63,000 a year
- Weekends as needed
- Sales
- English
- Mid-level
Quick Apply
General Manager - Newington
Sally’s Apizza —Newington, CT
- From $80,000 a year
- Weekends as needed
- Background check
- Spanish
- ServSafe
- Disability insurance
- Health insurance
Quick Apply
Food & Beverage Manager
Goodwin Recruiting —Hartford, CT
- $65,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Leadership
- Health insurance
- Paid time off
Quick Apply
1d
General Manager
Global Partners —Shelton, CT
- $45,000 - $81,972 a year
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply

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Guest Services Manager

Hotel Marcel -
New Haven, CT

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Customer communication
Staff supervision
Professional ethics
Workplace dispute resolution
Employee relationship building
Task assignment

Full Job Description

Are you ready to take your career to the next level with purpose and innovation? At Hotel Marcel, the first net-zero energy hotel in the United States, you’ll find a workplace that’s as inspiring as it is groundbreaking. We value your expertise and entrepreneurial spirit, offering the support and framework to help you thrive.

Hotel Marcel, Tapestry Collection by Hilton

Hotel Marcel is a historic rehabilitation and adaptive reuse of the mid-century modern Armstrong Rubber Company Building aka Pirelli Building, originally designed by Marcel Breuer in 1967. The building is sustainable with LEED Platinum certification, solar power from the rooftop, parking canopy arrays to provide 100% of electricity for lighting, heating and cooling, and much more. The hotel is the first Passive House certified hotel and the first net-zero energy hotel in the United States.

It has165 rooms, a full-service restaurant, and 7,000 square feet of meeting space. True to the Tapestry brand style expect a unique boutique feel that combines local experiences, modern designs, and intimate service.

Join us and grow your career while being part of a revolutionary approach to hospitality. This is more than a job—it’s an opportunity to make an impact and help redefine the future of sustainable travel.

POSITION OBJECTIVE

Guest Services Manager is responsible for ensuring the efficient and effective operation of the hotel while delivering exceptional guest experience. Assisting the General Manager with overseeing daily hotel operations, supervising staff, and assisting in various administrative and managerial tasks.

ESSENTIAL JOB FUNCTIONS

Support the General Manager in daily hotel operations and assisting with the operational and financial management.
Work closely with the hotels management team and communicate effectively.
Creates, implements and maintains Front Office department minimum standards.
Hires, trains, monitors and manages the front office team, resolves any guests issues and performs tasks that require your discretion and authority.
Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all times.
Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff.
Conduct Front Desk meetings, prepares work schedules to ensure staffing levels and department operations support business needs in order to maintain excellent services to guests at all times.
Maintain the Front Office department within set budget and payroll guidelines.
Ensure staff evaluations are completed in a professional and timely manner.
Assist and guide the front office staff through their daily duties and responsibilities, as needed.
Review and respond to guest survey feedback, as well as guest complaints, in a timely and efficient manner, and assist operations managers with implementing action steps to increase guest survey scores and minimize recurring guest related issues.
Offer assistance to the individual needs and requests of all guests.
Maintain guest confidentiality at all times.
Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
Maintain a positive work environment, lead by example and conduct yourself in a friendly and attentive manner.
Adhere to all safety policies and procedures and maintain a clean and safe working environment at all times.
Perform all operational property duties in the absence of the General Manager.

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

College degree and 3 years of customer service experience.
Minimum of one year of management experience.
Previous experience with property management systems preferred.

REQUIRED SKILLS/ABILITIES

Excellent communication skills, both written and verbal
Excellent interpersonal and conflict resolution skills.
Ability to make reasonable and professional decisions.
Ability to multitask by prioritizing tasks and delegating them when appropriate.
Ability to remain flexible to constant change.
Ability to act with integrity, professionalism, and confidentiality.
Must be willing to workdays, nights, overnights, weekends, and holidays, and dates that meet the demands of a hotel environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee is frequently required to stoop, kneel, crouch, use hands to handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms.
The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include the ability to adjust focus.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Brand: Hotel Marcel
Address: 500 Sargent Drive New Haven, CT - 06511
Property Description: Hotel Marcel
Property Number: 7284

Apply Now

Refine Your Search

guest services manager jobs in connecticut

Guest Services Manager

Salon Manager

Banquet Captain

General Sales Manager in Training

General Sales Manager in Training

RESTAURANT MANAGER - APPLEBEE'S

RESTAURANT MANAGER - APPLEBEE'S

Operations Manager - Entertainment & Restaurant

Assistant Selling Manager in Training

Property Manager

Restaurant and Operations Manager

Restaurant Manager - Norwalk

Banquet Supervisor

RESTAURANT MANAGER - APPLEBEE'S

Assistant Banquet Manager

RESTAURANT MANAGER - APPLEBEE'S

Spa Manager

General Manager - Newington

Food & Beverage Manager

General Manager

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