Top 30 Technical support Jobs in Conway, Ar

Customer Service Representative
BITEC —Morrilton, AR
- $18 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
3d
computer technician
Central Baptist College —Conway, AR
- Email
- Mid-level
- Office
- Windows
USER SUPPORT ANALYST
State of Arkansas —Little Rock, AR
- $54,924 - $89,613 a year
- On call
- Mid-level
- Windows
- Microsoft Office
2d
Technical Support Analyst
Dillard's —Little Rock, AR
- Weekends as needed
- Mid-level
- Office
- In-person
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Conway, AR
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Technical Support Specialist
APPLIED TECHNOLOGY GROUP INC —North Little Rock, AR
- Full-time
- Remote
- English
- Research
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
11h
Technical Support Specialist - Automotive Equipment
Snap-on Inc —Conway, AR
- Full-time
- Mid-level
- 3 years
- Organizational skills
Trailer Parts Sales & Customer Service Representative
Dexter —Quitman, AR
- Full-time
- Mid-level
- Communication skills
- Commercial
Quick Apply
10d
2026-2027 Technology Assistant II
Academics Plus Charter School —Maumelle, AR
- $19.38 - $22.68 an hour
- Full-time
- Writing skills
- Mid-level
- Office
- Retirement plan
2d
Helpdesk & IT Infrastructure Technician
McFarland Eye Care —Little Rock, AR
- $17 - $20 an hour
- Full-time
- HIPAA
- Mid-level
- Windows
Quick Apply
Senior Customer Support - Conway, AR (Onsite)
Gainwell Technologies —Conway, AR
- $28,500 - $40,700 a year
- Full-time
- Mid-level
- Office
- In-person
- Travel reimbursement
- Profit sharing
Technical Specialist
Datamax Inc —Little Rock, AR
- $50,000 - $60,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
9d
Sr. Technical Support Specialist - HD Automotive Equipment
Snap-on Inc —Conway, AR
- $28 - $33 an hour
- Extended hours
- 5 years
- Databases
- Travel
Geek Squad Agent (Retail Store)
Best Buy —Little Rock, AR
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
8d
Customer Service Specialist
PerfectVision —Little Rock, AR
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick Apply
MSP Level 3 Technician
TeamLogic IT, Little Rock, AR —Little Rock, AR
- $65,000 - $90,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
1d
Epic ClinDoc Principal Trainer
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply

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Central Baptist College —Conway, AR
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Customer Service Representative

BITEC -
Morrilton, AR

Quick Apply

Job Details

Full-time
$18 - $21 an hour
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Computer operation
Managing customer accounts
Microsoft Excel
Microsoft Outlook
Account maintenance
Phone communication
Copy machines
ERP systems
Sales order data entry
High school diploma or GED
Desktop applications
Sales management systems proficiency
Microsoft Teams
Collaboration with manufacturing teams
Customer information system software
Cross-functional communication
Customer data entry

Full Job Description

Job Purpose

The Customer Service Representative serves as a primary point of contact for BITEC's sales representatives, distributors, contractors, and other customers. This position is responsible for delivering exceptional customer service by managing the complete order lifecycle, responding to customer inquiries, resolving issues, and coordinating with internal departments to ensure timely and accurate order fulfillment. The Customer Service Representative utilizes the company's ERP and CRM systems to maintain accurate customer and order information while supporting the sales organization and contributing to a positive customer experience.

Main Duties and Responsibilities

Serve as the primary customer service contact for assigned sales representatives, distributors, contractors, and customers through phone, email, and other communication channels.
Manage the complete order management process, including order entry, order verification, order modifications, backorders, returns, credits, and order follow-up through shipment and delivery.
Process customer orders accurately and efficiently within the company's ERP system while ensuring pricing, product availability, shipping requirements, and customer-specific requirements are met.
Respond promptly and professionally to inquiries regarding product availability, pricing, lead times, order status, shipping information, invoices, and company policies.
Coordinate with Sales, Manufacturing, Planning, Logistics, Technical Services, Accounting, and other internal departments to resolve customer issues and ensure customer expectations are met.
Proactively communicate order status, delays, shipment updates, and other critical information to customers and the sales organization.
Investigate and resolve customer concerns, order discrepancies, shipping issues, and product-related questions, escalating issues to the Customer Service Manager when appropriate.
Monitor inventory levels for resale items and coordinate replenishment when established minimum inventory levels are reached.
Assist in maintaining customer pricing, customer records, and related master data within the ERP systems.
Support the sales organization by preparing quotes, gathering order information, providing customer documentation, and assisting with administrative requests.
Identify opportunities to improve customer service processes, order management procedures, system utilization, and overall operational efficiency.
Maintain a working knowledge of BITEC products, roofing systems, programs, and company policies to effectively support customers and the sales organization.
Perform other duties and responsibilities as assigned.

Physical Requirements

Ability to communicate clearly, professionally, and effectively in person, by telephone, and through written correspondence.
Ability to remain seated and perform computer-based work for extended periods.
Ability to operate standard office equipment, including computers, telephones, printers, scanners, and copiers.
Ability to maintain regular, predictable, and punctual attendance.

Qualifications, Required Skills, and Competencies

High school diploma or equivalent required; associate degree or additional post-secondary education preferred.
Two or more years of customer service, order management, inside sales support, or related experience in a manufacturing or distribution environment preferred.
Experience utilizing ERP systems for order entry, order management, and customer account maintenance.
Experience utilizing CRM software (HubSpot or similar) to maintain customer records and communication history is a plus.
Strong computer skills with proficiency in Microsoft Office Suite (Outlook, Excel, Word, and Teams).
Excellent organizational skills with exceptional attention to detail and accuracy.
Strong verbal, written, and interpersonal communication skills.
Ability to manage multiple priorities while maintaining a high level of accuracy in a fast-paced environment.
Strong problem-solving and critical thinking skills with the ability to resolve customer concerns professionally.
Demonstrated ability to collaborate effectively with cross-functional teams including Sales, Manufacturing, Logistics, Accounting, and Technical Services.
Self-motivated with the ability to work independently while contributing positively to a team environment.
Demonstrates professionalism, integrity, dependability, and a strong commitment to delivering an outstanding customer experience.

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Customer Service: 2 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in conway, ar

Customer Service Representative

computer technician

USER SUPPORT ANALYST

Technical Support Analyst

Seasonal, Operations Technical Specialist (Part Time)

Technical Support Specialist

Technical Support Specialist - Automotive Equipment

Trailer Parts Sales & Customer Service Representative

2026-2027 Technology Assistant II

Helpdesk & IT Infrastructure Technician

Senior Customer Support - Conway, AR (Onsite)

Technical Specialist

Sr. Technical Support Specialist - HD Automotive Equipment

Geek Squad Agent (Retail Store)

Customer Service Specialist

MSP Level 3 Technician

Major Incident Manager III

Epic ClinDoc Principal Trainer

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