Top 24 Support & client services occupations Jobs in Coon Rapids, Mn

Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Program Support Assistant
US Veterans Health Administration —Eagan, MN
- $50,460 - $71,517 a year
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Outlook
- Psychiatry
5d
Recruitment, Training, & Onboarding Specialis
SPS Health LLC —Mendota Heights, MN
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Project management
Quick Apply
9d
Social Worker
US Veterans Health Administration —Minneapolis, MN
- $73,306 - $115,309 a year
- Online Application
- Background check
- Master of Social Work
- Pass drug screening
- Paid parental leave
- Paid holidays
Employment Specialist
Oak Tree Support Services —Woodbury, MN
- Weekends as needed
- Background check
- High school diploma or GED
- Analysis skills
- Mileage reimbursement
- Paid parental leave
Quick Apply
Territory Operations Specialist (Overnight 7pm - 4am)
SPS Health LLC —Mendota Heights, MN
- $55,000 - $65,000 a year
- Overnight shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Technical Writing Program Lead
University of Minnesota —Minneapolis, MN
- $2,520 - $2,713 a month
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
Landscape Project Manager
Southview Design —Saint Paul, MN
- Weekends as needed
- Spanish
- Construction site
- Inventory management
- Health insurance
- Retirement plan
Data Analytics with AI Program Lead
University of Minnesota —Minneapolis, MN
- $2,520 - $2,713 a month
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
13d
Construction Assistant Superintendent - Traveling
Valor Contracting —Saint Louis Park, MN
- Full-time
- Construction site
- Mid-level
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
Accounting Program Lead
University of Minnesota —Minneapolis, MN
- $2,520 - $2,713 a month
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
Business Analysis Program Lead
University of Minnesota —Minneapolis, MN
- $2,520 - $2,713 a month
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
7d
Financial Planning and Analysis Program Lead
University of Minnesota —Minneapolis, MN
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
Registered Nurse - Occupational Employee Health Nurse
US Veterans Health Administration —Minneapolis, MN
- $90,469 - $154,749 a year
- Online Application
- Background check
- Nursing
- Doctoral degree
- COVID-19 protective measures
- Paid holidays
4d
Registered Nurse- Pap Hub & Spoke RN Coordinator
US Veterans Health Administration —Minneapolis, MN
- $90,469 - $154,749 a year
- Online Application
- Hybrid work
- Background check
- Nursing
- Doctoral degree
- Paid holidays
- Dental insurance
4d
Clinical Nurse Specialist -System Improvement
US Veterans Health Administration —Minneapolis, MN
- $131,400 - $190,482 a year
- Online Application
- Remote
- Background check
- Nursing
- Doctoral degree
4d
Occupational Therapist - PRN
Good Samaritan —New Hope, MN
- $32.50 - $52.00 an hour
- 8 hour shift
- Background check
- BLS Certification
- Pass drug screening
Quick Apply
Occupational Therapist - Full Time
Good Samaritan —Stillwater, MN
- $32.50 - $52.00 an hour
- Online Application
- Background check
- BLS Certification
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse- Medical Surgical/Stepdown Float Pool
US Veterans Health Administration —Minneapolis, MN
- $91,382 - $165,197 a year
- 12 hour shift
- Acute care
- Background check
- Nursing
- Paid holidays
- Dental insurance
21h
Registered Nurse- Assistant Nurse Manager Inpatient Medicine / Telemetry
US Veterans Health Administration —Minneapolis, MN
- $94,403 - $160,997 a year
- Online Application
- Acute care
- Background check
- Nursing
- Paid holidays
- Dental insurance
1d

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support & client services occupations jobs near coon rapids, mn

Service Desk Analyst 1

Netrio -
Golden Valley, MN

Quick Apply

Job Details

$50,000 - $60,000 a year

Qualifications

Technical support via phone
Phone communication
Technical documentation
Managing clients in a customer support role
Phone triage
Client interaction via phone calls

Full Job Description

Service Desk Analyst 1

FLSA Status:

Non-Exempt

Technical Services

Reports To:

Director of Service Desk

JOB SUMMARY

The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.

Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.

KEY RESPONSIBILITIES

Provide phone support for helpdesk calls.
Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
Collaborate with peers and technical staff to ensure first-call completion.
Consistently meet remote support response standards on a day-to-day basis.
Ensure customer satisfaction by confirming the resolution of each service request after completion.
Work with peers and technical staff to facilitate the transition of work to the appropriate team.
Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
Deploy and maintain managed service offerings for client networks.
Proactively maintain client networks remotely, in accordance with documented standards.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

QUALIFICATIONS

Required:

Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
Ability to triage technical support calls in a call center environment.
Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
Ability to work quickly and accurately with strong attention to detail.
Ability to follow written procedures and document work thoroughly.

Preferred:

Experience in technical support or service request management in a remote support environment.
Familiarity with client network management and monitoring tools.

WORK ENVIRONMENT + BENEFITS

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Quick Apply

Refine Your Search

support & client services occupations jobs in coon rapids, mn

Service Desk Analyst 1

Program Support Assistant

Recruitment, Training, & Onboarding Specialis

Social Worker

Employment Specialist

Territory Operations Specialist (Overnight 7pm - 4am)

Technical Writing Program Lead

Landscape Project Manager

Data Analytics with AI Program Lead

Construction Assistant Superintendent - Traveling

Accounting Program Lead

Business Analysis Program Lead

Financial Planning and Analysis Program Lead

Registered Nurse - Occupational Employee Health Nurse

Registered Nurse- Pap Hub & Spoke RN Coordinator

Clinical Nurse Specialist -System Improvement

Occupational Therapist - PRN

Occupational Therapist - Full Time

Registered Nurse- Medical Surgical/Stepdown Float Pool

Registered Nurse- Assistant Nurse Manager Inpatient Medicine / Telemetry

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