Top 84 Desktop support technician Jobs in Coppell, Tx

Help Desk Technician
ACH Child and Family Services —Fort Worth, TX
- HIPAA
- Mid-level
- Windows
Quick Apply
IT/Desktop Support Technician
Liberty Software —Grapevine, TX
- From $25 an hour
- HIPAA
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Desktop Support Technician II
iT1 —Irving, TX
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Michaels Stores —Irving, TX
- Part-time
- Computer Science
- Mid-level
- Office
- Store discount
- Commuter assistance
6d
IT Field Technician
M3 Networks —Southlake, TX
- $23 - $33 an hour
- Full-time
- Mid-level
- Office
- Windows
- Paid jury duty
- Paid holidays
Quick Apply
12d
Senior Desktop Support Technician
Cain Watters & Associates, LLC —Frisco, TX
- $31 - $40 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health savings account
Quick Apply
Service Desk Technician
McCalla Raymer Leibert Pierce LLP —Irving, TX
- $24 - $34 an hour
- On call
- Hybrid work
- Research
- Mid-level
- Windows
Quick Apply
13d
IT Technician
Endodontic Practice Partners —Dallas, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Engineer
ISHIR —Euless, TX
- $28.01 - $33.73 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
6d
Desktop Support Technician II
SOUTHWEST TRANSPLANT ALLIANCE —Dallas, TX
- Monday to Friday
- Azure
- Computer Science
- HIPAA
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Desktop Support Technician, NW (226 Days) Updated
Dallas Independent School District —Dallas, TX
- $41,909 - $51,112 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Copy of Desktop Support Technician
American Technology Services —Irving, TX
- $0 a year
- Full-time
- Remote
- Azure
- Windows
- Bachelor's degree
Quick Apply
Desktop Support Technician (226 Days)
Dallas Independent School District —Dallas, TX
- $45,200 - $55,126 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
4d
Technician - IT Service Desk
Sunoco LP —Dallas, TX
- Full-time
- Office
- Windows
- High school diploma or GED
Quick Apply
2d
IT Warehouse Technician
Community Choice Financial Family of Brands —Carrollton, TX
- Full-time
- Mid-level
- High school diploma or GED
- Warehouse
- Paid training
- Health savings account
9d
Service Desk Analyst (Tier 3)
M3 Networks —Southlake, TX
- $60,000 - $76,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Windows
- Paid jury duty
- Paid holidays
Quick Apply
10d
Entry Level IT Technician (Managed Service Provider)
CTGtech, LLC —Bedford, TX
- $22 - $24 an hour
- Full-time
- Windows
- Microsoft Office
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
6d
Senior Help Desk Technician
Contact Government Services, LLC —Dallas, TX
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply

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desktop support technician jobs near coppell, tx

Help Desk Technician

ACH Child and Family Services -
Fort Worth, TX

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Job Details

Qualifications

Email customer support
Phone communication
LAN
Windows
Productivity software support
Computer hardware
Driving
Desktop (troubleshooting support)
Desktop applications
WAN
Productivity software
Technical support via email
Desktop administration
Ticketing system technical support

Full Job Description

Description:

Position Function:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine training and support in the use of company technology.

Education Requirements:

Bachelor's degree or three or more years work experience in a related role preferred. CompTIA A+ or other relevant IT certifications required. Experience in working with non-profit preferred. CompTia A+ required within 60 days of employment.

Experience Requirements:

Experience working in a call center environment required. Experience with call center/helpdesk ticketing system required. Experience with electronic health records software preferred. Experience supporting MS Office, and other standard software applications required. Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred. Experience supporting clients in a Microsoft platform environment required.

Functional Requirements:

Capacity to learn solutions to routine customer needs to address common help requests, provide empathetic response to customer requests and exhibit a helpful, customer-friendly attitude. Ability to learn multiple software systems and understand how they are implemented to support business operations. Ability to administer complex, web-based applications. Abillity to support and deploy Microsoft desktop platforms, software, platforms as well as minor LAN technical issues. Capacity to learn about and recognize cultural differences as they relate to the quality of care for clients. Ability to provide support via phone, in person, or remote access as required.

Working Conditions:

Frequent computer usage/typing required. Frequent use of phones.

Exposure to Confidential Information:

This position involves exposure to confidential information about clients, personnel, and proprietary company practices. All confidential and sensitive information must be managed per company policy and applicable laws.

Key Expectations/Responsibilities:

Customer Service:

Provide technical assistance and support for incoming service requests and issues related to computer systems, software, and hardware via multiple modalities (phone, email, in-person) based on the individual preferences of internal and external customers
Document all requests within an electronic system to track tickets
Triage customer need, providing immediate support for routine requests and escalating more complex needs to the appropriate vendor or internal resource
Escalate high-priority requests appropriately
Proactively follow up with customers with pending requests to let them know the status of the issue and a timeline when they can expect it to be resolved

Technical Responsibilities

Maintain daily performance of computer systems
Walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Clean up/reset computers, removing unwanted, unwarranted software, returning to initial system delivery state
Run diagnostic programs to resolve problems
Diagnose technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install approved computer peripherals for users
Setup new users in relevant systems such as Active Directory, Exchange
Maintain and deploy Windows Script Host (WSH) scripts as needed for agency
Gain feedback from customers about computer usage

Field operations:

Set up computers and equipment as requested for routine business needs
Pick up or move light equipment
Drive between facilities
Meet vendors and provide them with appropriate access to facilities

Training:

Provide ad hoc training to employees and contractors in the use of company technology
Provide one-on-one training and support to users as requested in the routine use of company technology
Write computer training material/tutorials
Mentor customer service staff to develop and refine technical skills of department

#ACH1

Requirements:

Education Requirements:

Experience Requirements:

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Refine Your Search

desktop support technician jobs in coppell, tx

Help Desk Technician

IT/Desktop Support Technician

Desktop Support Technician II

Desktop Support Technician

IT Field Technician

Senior Desktop Support Technician

Service Desk Technician

IT Technician

Desktop Support Engineer

Desktop Support Technician II

Desktop Support Technician, NW (226 Days) Updated

Copy of Desktop Support Technician

Desktop Support Technician (226 Days)

Technician - IT Service Desk

IT Warehouse Technician

Service Desk Analyst (Tier 3)

Entry Level IT Technician (Managed Service Provider)

Tier 1, IT Help Desk Support

Help Desk Analyst

Senior Help Desk Technician

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