Top 257 Phone technician Jobs in Council Bluffs, Ia

Phone Technician
American Games —Council Bluffs, IA
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
23h
Non-Retail Pharmacy Technician (Amber Specialty Pharmacy)
Amber Specialty Pharmacy —Omaha, NE
- $20 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
8d
Non-Retail Pharmacy Technician (Amber Specialty Pharmacy)
Amber Specialty Pharmacy —Omaha, NE
- $20 - $24 an hour
- Full-time
- Background check
- Microsoft Outlook
- Basic math
- Paid training
- Paid holidays
8d
Non-Retail Fulfillment Pharmacy Technician (Amber Specialty Pharmacy)
Amber Specialty Pharmacy —Omaha, NE
- $20 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
8d
Applied HVAC/R Technical Service Specialist
cfm Distributors, Inc. —La Vista, NE
- $75,000 - $90,000 a year
- Nights as needed
- Classroom
- Schematics
- 5 years
- Health savings account
- Health insurance
Quick Apply
Licensed Veterinary Technician - $1500 Hiring Stipend
Southpaw Veterinary Clinic —Omaha, NE
- $28 - $32 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Discharge planning
- Continuing education credits
- Paid parental leave
Quick Apply
Wiring Technician - 1st Shift
Eaton —Omaha, NE
- $18 an hour
- Background check
- High school diploma or GED
- Fair chance
- Paid parental leave
- Paid holidays
Trailerization Technician
Lawson Cryogenic Manufacturing & Repair —Gretna, NE
- $25 - $35 an hour
- Full-time
- Background check
- Mechanic experience
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
10d
Glazier
Rainbow Glass and Supply —Papillion, NE
- $20 - $40 an hour
- Full-time
- Pass drug screening
- Residential
- Driver's License
- Health insurance
Quick Apply
Paint/Blast Technician
Lawson Cryogenic Manufacturing & Repair —Gretna, NE
- $25 - $35 an hour
- Full-time
- Background check
- OSHA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Technician/Auto/Diesel/Forklift
MH Equipment Company —Omaha, NE
- Overtime
- Clean driving record
- Customer service
- Computer literacy
- Wellness program
- Paid holidays
Quick Apply
Fire Alarm Technician
Midwest Alarm Services —Omaha, NE
- $20 - $35 an hour
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
Quick Apply
Sprinkler Technician
Lanoha Nurseries —Omaha, NE
- From $20 an hour
- Overtime
- Bilingual
- Clean driving record
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Experienced Auto Tech Wanted: Premier Family-owned Shop (Good Pay / Weekends Off / Good People)
All Tech Automotive —Omaha, NE
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Driver's License
- Electrical experience
- Paid training
- AD&D insurance
Quick Apply
9d
Survey Technician Omaha, NE
Blew & Associates, P.A. —Omaha, NE
- $70,000 - $95,000 a year
- Overtime
- Construction site
- Research
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Service Technician/Auto/Diesel/Forklift
MH Equipment Company —Council Bluffs, IA
- Overtime
- Clean driving record
- Customer service
- Computer literacy
- Wellness program
- Paid holidays
Quick Apply
Maintenance Technician
Elevate Living —Omaha, NE
- From $25 an hour
- Online Application
- Background check
- Residential
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Athletic Trainer / Orthopedics
Children's Nebraska —Omaha, NE
- Full-time
- High school
- Writing skills
- Mid-level
Veterinary Technician (LVT)
Twin Creek Animal Hospital —Bellevue, NE
- From $19 an hour
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Paid parental leave
- Paid holidays
Maintenance Tech 2 - Beacon Hill, Omaha
GOLDMARK Property Management —Omaha, NE
- From $21 an hour
- Full-time
- Background check
- Clean driving record
- English
- Health savings account
- Paid holidays
Quick Apply
11d

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Phone Technician

American Games -
Council Bluffs, IA

Quick Apply

Job Details

Full-time
23 hours ago

Benefits

Profit sharing
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Equipment service recordkeeping
Post-sales product instruction
Maintenance inventory management
Received goods storage
Defect resolution root cause analysis
Technical support via phone
Parts administration
Phone communication
Machine repair
Diagnostic trouble code (DTC) interpretation
Technical documentation
Defect analysis
Electrical work
Customer order taking
Interpreting technical drawings
Filing
Electrical schematic reading and interpretation
Mid-level
3 years
Maintenance activity documentation
Shipping and receiving inspections
Collaboration with product development teams
Order fulfillment receiving
Corrective maintenance
Packaging
Resolving technical support tickets
Shipping and receiving inventory management
Customer service knowledge base
Customer issue escalation
Collaboration with manufacturing teams

Full Job Description

American Games (504 34th Avenue Council Bluffs, IA)
Monday-Friday | 7:00 AM - 3:00 PM

Solve Problems. Support Customers. Keep Machines Running.

We're looking for a customer-focused Phone Technician who enjoys troubleshooting mechanical and electrical equipment while delivering outstanding technical support. If you're a hands-on problem solver with strong communication skills and a passion for helping customers, this is your opportunity to build a rewarding career with an industry leader.

At American Games, you'll serve as the first point of contact for customers and field technicians, providing remote technical support for charitable gaming equipment used across North America. Your expertise will help minimize downtime, improve customer satisfaction and keep our machines performing at their best.

What You'll Do

As a Phone Technician, you'll diagnose equipment issues over the phone, guide customers through repairs, coordinate replacement parts and document service activity while delivering exceptional customer support.

Additional Duties and Responsibilities Include:

Answer incoming technical support calls and diagnose mechanical, electrical and software-related equipment issues.
Guide customers and field technicians through step-by-step troubleshooting and repair procedures.
Interpret error codes, identify root causes, and recommend effective solutions.
Determine when issues can be resolved remotely or require field service support.
Process replacement part orders, including warranty and non-warranty requests, using company systems.
Pull, verify, package and ship replacement parts to customers and field technicians.
Receive, inspect, stock, and maintain parts inventory.
Accurately document troubleshooting steps, service history and resolutions in company databases.
Educate customers on preventive maintenance practices to improve equipment performance and reduce future service calls.
Collaborate with Engineering, Manufacturing and Service teams to identify recurring issues and improve product reliability.
Maintain technical documentation, service records and administrative files.
Deliver professional, patient, and responsive customer service during every interaction.
Other duties as required.

What We're Looking For

We're looking for someone who enjoys solving technical problems, helping customers succeed, and delivering exceptional service in a fast-paced environment.

Two (2) to three (3)+ years of experience troubleshooting or servicing mechanical, electrical, vending, gaming or similar equipment preferred.
Strong mechanical and electrical troubleshooting skills.
Ability to read and interpret wiring diagrams, schematics, service manuals and technical documentation.
Experience using hand tools and performing equipment repairs.
Excellent verbal communication skills with the ability to explain technical information clearly to customers of all experience levels.
Strong written communication skills for accurate documentation and service reporting.
Moderate to advanced computer skills with the ability to learn ERP and service management software.
Excellent customer service skills with patience, professionalism and a positive attitude.
Strong organizational, time-management and multitasking abilities.
Ability to work independently while effectively managing multiple service requests.
Collaborative mindset with the ability to work across Engineering, Manufacturing, Sales and Customer Service teams.
Strong attention to detail and commitment to accuracy.
Ability to work well in a diverse environment.

Additional Requirements:

Must be legally authorized to work in the United States and provide documentation establishing identity and employment eligibility as required by federal law.
Ability to pass a background check and pre-employment drug screening.

Quick Apply

Refine Your Search

phone technician jobs in council bluffs, ia

Phone Technician

Non-Retail Pharmacy Technician (Amber Specialty Pharmacy)

Non-Retail Pharmacy Technician (Amber Specialty Pharmacy)

Non-Retail Fulfillment Pharmacy Technician (Amber Specialty Pharmacy)

Applied HVAC/R Technical Service Specialist

Licensed Veterinary Technician - $1500 Hiring Stipend

Wiring Technician - 1st Shift

Trailerization Technician

Glazier

Paint/Blast Technician

Service Technician/Auto/Diesel/Forklift

Fire Alarm Technician

Sprinkler Technician

Experienced Auto Tech Wanted: Premier Family-owned Shop (Good Pay / Weekends Off / Good People)

Survey Technician Omaha, NE

Service Technician/Auto/Diesel/Forklift

Maintenance Technician

Athletic Trainer / Orthopedics

Veterinary Technician (LVT)

Maintenance Tech 2 - Beacon Hill, Omaha

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